Holiday by Atria

Food not healthy or balanced (fried-lots of carbs). Residents are not listened to or followed up on for needs. They run out of food before everyone is served and are given substitutes. Gutters stopped up and heavy rains pour off the three story roof.

I would tell others this is a good place for loved ones who are 85 and older. I was looking for something that was 55 and older and this was on the list. They need to have automatic door openers installed. It would be nice to have more able-bodied residents on the upper floors and keep those less abled on the lower floors.

The biggest problem is that we don't know if these scores are because of covid, because when we looked a few years ago we really liked it. When my loved ones signed their lease they got a move in date They did not move in until recently and the apartment is still not finished and ready. For example the toilet is still not bolted to the ground, their closet door track is not on the bottom, and nothing was cleaned at all. They do seem to be very understaffed. The residents they have met here are very nice. A new director did start this week and things seem to be getting done now, so we are hoping that things will continue to improve.

see no pool

My grandma has been staying here for multiple years and she maintains that [names removed] (managers of the care facility) are inconsiderate dictators. They deny her water when she is thirsty, the food is rotten, and there are roaches roaming the halls (and no, I’m not referring to [names removed]). Overall the management is completely lacking in basic human empathy and my grandma is miserable. If I had the power to take my grandma out of here, I would in a heartbeat. I will not be disclosing my name out of fear they will torment my grandma even further.

Our experience was terrible at The Woods at Canco. No one followed through with what they said they would and we ended up paying even though she was not staying here. The staff did not follow through on any promises that were made either, I would not recommend to anybody who is looking.

The food was not good at all, my loved one would rather go to bed hungry than eat. The cleanliness was not very good and they did not keep up the rooms. The community does feel honey or inviting. I would not recommend this community to others.

The food was terrible and it was hard to get someone to come help our loved one if he needed it. It was just not a good experience at all and the cleanliness of the community was our biggest problem.

The housekeeper was great who was on my floor.. The administration wasn't great or the rest of the staff. I moved in and quickly moved out. The food was horrible, as well as the air conditioning.

Do not keep residents informed. No way of fully communicating. Unstable management. Food is terrible. Portions are small and some things are uneatable. [Name removed] is a joke. Been here going on 3 years, seen her one time.

Manager and assistant manager don't keep their word and don't get out of their offices. Food is terrible. A significant decline in food service since Covid. Building seems to stay in despair. Takes way too long to get things fixed on parents. Rent is way too high for what little you get. Will move as soon as possible!

Lacks communication skills. Just about the money.

The food here is ready for the slop bucket - we pay a dear price and we get so little. Most of my neighbors feel the same way. We have a new general manager and I think she will do a good job. We will have to stay here until things open up again- then maybe more of us can get out and look for a better place to call home. Just pray for us.

I’m not happy. My mother was without air conditioning for 2 weeks. It was in the high 80’s the whole time. Her equipment is old and needs to be replaced. And her room has been cleaned 2 times in 3 1/2 months . Despicable!!!!

I understand that your manager just quit. I also understand that [name removed] who ran the front desk for years has just retired due to unreasonable circumstances. Montara Meadows is a mess and ran accordingly. You need to get someone in there that knows what they’re doing!!!! Stop hiring bus drivers and making the managers. Stop being so cheap!

It sucks! When she moved in there were older aged staff and they cared about the residents, and now they have young staff who don't give a damn. I can't believe the changes in the care level of the staff I think they promise all of this stuff that don't deliver. As soon at COVID hit, everything changed including the food quality, the care, the cleaning, and maintenance requests.

I’ve advocated diligently to get my parents carpet cleaned for weeks to no available. At over $5500 per month rent, they are living with soiled dingy carpets that have only been cleaned once in 5 years....at my insistence. Now it’s time again. Where are the monthly and yearly cleanliness check lists? Why am I the only one monitoring this?

Be wary of the Mulberry Estates in Moose Jaw. At the beginning of our stay, the staff was very pleasant, and ensured that all will be looked after… but, I would hate to have anyone go through the turmoil that we did. Be careful! Don’t be fooled by the superficial pleasant atmosphere and the grand dining area. Look in the corners and see the dust bunnies and grime. If you observe closely, you’ll see the staff is toxic, and believe me, you most definitely are not getting what you pay for. Here is my story: The Mulberry informed us that my husband had been taken by ambulance 2 days after the fact and stated it had to do with back pain at dinner time. Upon getting the hospital file, it was discovered that the incident was due to a significant fall within the suite during the evening hours. When questioned about why weren’t we notified sooner, a member of the staff was obnoxious and used the excuse that they are an independent retirement facility and cannot phone the minute something happens. What if he would have had a fatal heart attack? The Mulberry in Moose Jaw has lost our trust with being untruthful, belligerent, and deceitful. Various statements provided by the Mulberry staff were false such as availability to the internet (but not in your suite), chef meals promised even though a chef position wasn’t filled so it made for a lot of hit and miss meals, accommodation of all food sensitivities (I had to eat meal replacement bars on quite a few occasions for the evening meal), providing light housekeeping weekly (mold was growing in the mugs/glasses in the kitchen sink, dirty bathroom, unpleasant smell throughout), and having a mental capacity deficient person sign his own lease which was in complete contravention to provided medial and legal documentation. Our family was most offended and upset with 3 Mulberry staff routinely intervening themselves into personal family matters that were beyond their expertise, scope of practice, and job description. The same Mulberry staff orchestrated a legal guardian freezing our bank accounts when we had an optimal Power of Attorney already in place doing above and beyond what her duties are. Needless to say, my husband was removed and placed in a different health retirement home. Once again, don’t be fooled by the false promises of the “chef meals”, 24/7 buffet (that has no food!), pastries and home good baked “daily”, globally available wireless internet (except for in your own suite!), and routine impeccable (read as non-existent!) housekeeping. Unless you’d welcome drama, cattiness, misplaced judgement, exuberant stress, lies, deceit, manipulation, and most importantly, poor care for your loved one, look elsewhere! If you choose to stay at the Mulberry get very used to staff using the line “We’re an independent living facility” when it suits them. Get used to staff delegating their job requirements and responsibilities on to you, all the while judging and demeaning you for not doing their job good enough. If you or anyone you know of, has had a negative experience with the Mulberry, please private message me. Thank-you.

Some Items that needed attention on first day, still pending. Thermostat hanging off wall bt wires feor last three months. Gutters never cleaned. Water damage to bedroom ceiling has not been repaired. I awoke one morning soaking wet during heavy rainstorm. Temporary repair made.

The first thing I noticed while I was waiting for my tour guide was an altercation between an elderly resident and a staff member. I don't think staff should ever argue with residents, and I wonder if they are getting proper training in dealing with the elderly. My guide spent more time running around than guiding me, and I was left alone for most of the time. Didn't seem to be particularly welcoming.