Holiday by Atria

I think there are a lot of things that they could improve on at Jackson Oaks. The main complaint is the food, we do not get to make up the menus here, they come from the corporate office. The meals are not balanced and are very random. There is a lot of turnover in staff, they are not able to keep kitchen help, we do not have an activities director right now, and we were without a manager for a few months, they did just hire a new person yesterday.

I did not care for this facility. It seemed crowded and looked more nursing-home like.

My dad was not a fan of the location of this facility.

The service is below par due to the shortage of staff in the dining room and the kitchen. I think it is a great community, overall. The lower scores all apply to being shorter staffed due to the pandemic. It would be helpful if the staff paid more attention to the cleanliness of the community.

My dad does not like the food and I really don't know if I would recommend this community to others.

There was no staff after the community's close time. The staff weren't able to assist with going to pick up with my medication. This wasn't the best situation for me, so I decided to leave the community.

Upon arrival, cleanliness and everything was really great. Our loved one was greeted well by the daily staff, but not management. We had quite a few hiccups with management there. There was also a huge debacle with the kitchen staff where they all up and left (although that could have been Covid-related). So they were trying to put together pizzas and deliver food to the residents. It was a huge challenge for the staff and residents, and I'm sympathetic to that, but it could have been handled better. On one occasion, I attended a resident-management meeting, and I was very disappointed in how the management reacted to the residents. I felt they were combative and negative toward the residents. A lot of the complaints were regarding diet, especially in relation to health conditions. Management says they aren't in control of the food, that all of those decisions come from corporate. They said there's nothing they can do about it. It is what it is. And that's completely inappropriate when people are paying that much for this type of care. That kind of left a bitter taste in my mouth, and things just went downhill from there. I kept asking for a welcome packet/information, and finally a couple moths in I had to type it up myself and ask them to print it. My loved one ended up in the hospital with a medical crisis, where the hospital recommended we move her to assisted living. Yet Sky Peaks tried to talk us out of moving her to assisted living. So we decided to put in our notice altogether, and management also tried to talk me out of putting in my notice until a certain day. Which seemed strange but made mores sense when I asked for a refund. They said they don't do partial refunds. My biggest concern is that management is not responsive to the tenants. I feel like they still need to take the feedback positively and and not be so combative toward the residents. It's a beautiful facility, but I'm just not sure about how it's being run. It was a disappointing experience. I loved the apartments, the grounds are well kept, the location is perfect. Housekeeping and maintenance are great and went above and beyond. One of the maintenance crew saw me trying to get rid of some large furniture and came up to me and asked if I would be interested in donating it to a resident who had absolutely nothing. So the daily staff are very attentive and caring, but management is not at all. It's not a bad place overall. There are a lot of positives. But if you choose this community, I would just recommend that you stay involved and actively advocate for your loved one.

Make sure everything is fixed in the apt before you move in or it may not be fixed. The community is very short staff and that causes lots of issues. I would not recommend the community to others based on my experience.

We chose Echo Ridge because they had current availability and they also had a ground level apartment that my mother in law really liked. It is also close to where we live which is nice. The apartment sizes here are good for what she needs. Overall I would recommend to other families who are looking for a good value.

TO BE FAIR, THIS FACILITY IS UNDERGOING A MASSIVE REMODEL, SO IT WAS HARD TO GET A REAL FEEL FOR IT, THOUGH THE PLANS LOOK LIKE A BEAUTIFUL, MUCH NEEDED UPDATE. [name removed]WAS VERY NICE AND GAVE A GOOD PRESENTATION.

The community is more like assisted living facility than an independent community. There are some residents that need to be in a community that offers additional assistance. The food is not good at all, The quality is not very good and they change the menu all the time. They also run out of food all the time.

The meals and dining service is exactly what I expected and my room is very nice. The size is wonderful and the community is pet friendly.

Some of the services are good but no shower or kitchen

Its a nice and clean commmunity, there are things to do if you are an active person. The activities are starting back up. It is always in a good location which we like.

This is all based on my loved one's experience and what she's told me. She's had a couple of issues. She feels they shouldn't have had her move in with Covid going on, that her move-in date should have been delayed. Also, she had originally booked the one-bedroom. Then she decided on the two-bedroom, and they took the rent out for both of them. I'm not sure if she's been refunded, and that's big money to us. She also advised she had pushed her help button and waited around 3 hours (although it might have seemed longer than it was due to being in pain and waiting) and ended up in the hospital with broken vertebrae in her back. So she's not been happy with those things, as well as what she was told would be provided vs. what actually has been provided. I know Covid has caused some extra grief due to protocols, which we understand. But that's the case everywhere.

Our family had a virtual tour and the experience was okay, the links would never work for us when we tried to set up a zoom chat. When we were able to get them to work the first thing our loved one said about the place, was how institutional it looked. It did not have that warm and welcoming feeling.

The activities have been really good which is a big plus, however they are currently undergoing new management. Some issues we are having is when it comes to the meals they put out menu's showing what they are serving, but when you go down to the dining hall it will not be the same food. Sometimes they re-use food from other meals, and we do believe it is because the kitchen staff is short handed. The value is okay, the residents are supposed to be getting house keeping on a weekly basis and sometimes that is not the case.

I would tell others that they have new management so I am not sure what that is like, but the previous management was not very good. Other than that covid has been the main issues, residents cannot do anything right now and they just let them out of their rooms recently, they have been locked down for 3 months and they are delivering food and are always late with the meals. Other then that staff is great and they do their best to help out.

I would recommend this be your last resort. It is a sad place to be. It is very dated. We felt it was expensive for the small room. They were in the middle of staff turnover, and a transition at the corporate level. The transition felt cold and wasn't a good cooperate takeover. They could spiff up the activities offered.

I would tell others that my sister is very disappointed with the food that they serve here. She is really not able to eat meals here except for the breakfast, the variety is good but they could improve the quality of the meals. They do not have a lot of participation among the residents in the activities and they do not seem to be very well planned out and presented. The location of the facility is very convenient, it is close to Walmart, local restaurants, doctors, etc.