Holbrook Life

We have a fitness center with a heated pool which I really enjoy. The meals are great and family are welcome to join for meals. I really don't have to do anything anymore. I have a weekly cleaning services and the staff here are so sweet and friendly. We have movies everyday, and so many activities. I started taking an art class here and discovered that I have a love for painting now. We have a good group of residents here and we really enjoy each others company.

The food at The Holbrook is really good, even my picky family members enjoy eating there. Staff has really been great within just a few days of moving in the staff was all greeting him by name. We were happy to find quite a few men at The Holbrook which has been great for my dad who is a widower to find a peer group. He is looking to be able to get back out in the courtyard with his buddies. They have a salt water pool and a lot of other great amenities that my dad is looking forward to using.

We ended up being 1 1/2 late for our appointment as we got lost with the GPS malfunctioning in two devices. The receptionist was understanding and was able to assign another person for a tour as the Community Relations Director was doing another tour. The building is new and very attractive, the rooms are spacious and well thought out.There is underground parking with valet service. Everyone we met was very friendly, staff and residents alike. This place has it all. We were very impressed.

I thoroughly enjoyed my tour with [name removed], the staff was so welcoming and nice, [name removed] answered my questions and was most accommodating. I ate a wonderful nutritious lunch I got to meet many residents. I Love this place and made a deposit on a 1BR with great incentives.

COVID has cut down on activities that they are able to offer. There are a lot of activities still available via Zoom. The staff seems to very good to work with. The food is good and the dining room is open. We still try to social distance from other the residents. There is a bar called the Maverick that is opened on the afternoon on the weekend.

I have only visited Dogwood Forest as I am looking for a place for my aunt and uncle. I have not made any appointments at this time, but I did want to brag on Miss [name removed] who was sitting at the front desk. She was very personable, very knowledgable, and could not have been any nicer! We WILL be back because of Miss [name removed]! Thank you!

Great community ... nice people (staff & residents). I personally don't like the approach to meals ... giving an allowance and then charging for the items consumed. Use it or loose it is terrible. Hard for older folks to plan / keep track. I'd include most everything except truly premium items and alcohol in the rent (food & board) and then if they don't take advantage of it, so be it.

Very friendly staff and residents. The apartments are well laid out and quiet. Lots of social and physical activities for meeting other residents. Amenities include a heated saltwater pool, gym, spa, and covered parking.

I will not recommend. Activities are additional cost. You are paying for a room , transportation and meals with rent. Everything else is charged.

The facility is clean and beautiful. However, they've had some staffing challenges and they seem to want to go up on rates at the drop of a hat when guests have illnesses or challenges short term.

We toured The Holbrook of Woodstock and it was a very nice facility! The facility is very modern and clean. The staff was very nice. However, we felt that it would be too big and overwhelming for our loved one because it is so spread out.

We've noticed they are having trouble with staffing lately. Also the meal quality has dropped off lately. Last week they served Tuna fish sandwiches for dinner. It's okay for lunch I suppose but not dinner. I would recommend to others. It just seems the pandemic negatively affected service level attitudes and workforce numbers.

They have a new chef, so hopefully the food improves. They are getting better with the activiites. I hope they continue to keep doing well with the activities. They have Bingo and Happy Hour. We picked this community, because of what they had to offer for my loved one, and it looked like a nice place. I like the kitchen, living room, and the layout of the rooms. I would recommend to other families.

Our family had an in person tur and we thought Holbrook was beautiful, but no one bedroom units available, no washer dryer, no porch and more expensive. However the community was very nice!!!!

We loved our experience while my loved one was here. The staff and the community is a pretty place for my loved one to be stand out to me. They catered food out in Styrofoam due to the kitchen staff having COVID during my loved one's stay. I believe it is back to normal. They hired a new Activities Director for memory care, and it seems they took the residents outside, watch tv, and more. There were times that an Activities Director from assisted living would cook in front of the residents and allow them to taste it, this was great for the residents to see that are in memory care.

It is a beautiful facility, you can tell a lot of money has been put into it. It is fairly new and in good shape. The care givers are very friendly, but we do wish there was a few more activities. However we do understand they still have covid restrictions.

Beautiful and new. Large, spacious living and common areas. Nice meal options with restaurants onsite. Only 5 residents out of 33 so far in the Enriched Living area. Downside would be they don'[t specialize in Memory Care-they also have Independent and Assisted Living.

We understand that with any brand new community there are always going to be things that just don't go according to plan but having an ongoing issue with the tv is a concern. My parents have been there a little over there a month and have had issues with the tv not working correctly and it seems the community hasn't gotten it straightened out yet. Dad and mom keep busy for the most part with the activities and social hours but they still like their tv that is what they are used to. The only thing I think keeping them here is the food it is delicious. The staff is friendly and nice but a little understaffed. Hopefully they will increase it as more residents come to live here.

Holbrook Sugar Hill is a beautiful facility. It feels like you are in a fancy hotel lobby. Beautiful furniture and artwork all throughout. The first day I walked in I was amazed. No "nursing home" odor. The resident rooms are comfortable and ready to make your own. The move in experience was easy and comforting. The first few weeks were hard for our loved one but that is only normal when this process. After a few weeks the beautiful environment was becoming less noticeable as the reality of our surroundings set in. They are understaffed and those who are there are over worked. Management nods in agreement but not much else. Being apart of a corporation, the location management can't just fix their own problems. There are staff members that are not suitable for the environment they are working in. Meal times are sad, not because the residents are sad but because some are treated like annoyances rather than residents. Beware, not all thing that glitter are made of gold.

We think there is a team of about 5 different directors, all are very very nice, very supportive and we do think the place overall is clean and looks very nice. However, the day to day staff members who interact with the residents do a poor job. They do not look to try to help, they look to try and figure out ways to not help. They try to get out of situations as fast as possible, avoid helping which has become very frustrating to our loved one and family. The management understands the issues and we do know like many other communities they are struggling with staffing so to their credit they are doing okay, but we hope in the near future as the work environment improves, the staff improves as well. A big positive is that they are very pet friendly, our loved one has a service dog which they are very accommodating with, and there are about 6 other dogs in the community and even a house dog that walks around with the residents.