Highlands Senior Living

Oxton Place of Rome for the most part has a caring staff. They do care and most of them show it. The girls that are there in the morning struggle to meet all the demands that are put on they with the short staffing and a over demanding ED. I have seen her verbally abuse her staff on several occasions. The staff is the only thing that the place has going for it. They make others look better then the should.

RAs and CNAs are fantastic although the team as a whole has a lot of miscommunication. From the medtechs to RAs. The management is rude uncaring and understaffed. Other residents have told me and my mother that the house keeping does not clean their rooms or the halls, upper level management does not know the residents by name/face and they do not speak when walking by. Management seem money hungry and only show you the rooms that they fix up. You do not see the residents rooms that are not fixed up for you to see. Activities directors do nothing for the residents in memory care they never take them outside there are only 3-4 residents who really get to go outside from memory care and activities is painting nails and watching movies up there. After hearing what my mother tells me and really listening in it sounds like nothing really gets taken care of. Will be moving her out. This place really needs to get shut down. The new LPN clearly is not happy to be at work dresses very unprofessional. Acts very unprofessional. Unappreciative of staff as well. Terrible place. Please do not move your family in here.

This place is very understaffed . money hungry business residents don't get the care they pay for. The house keeping don't clean like they should,residents bathrooms are nasty. Over all this place is a joke!!!

[removed] the owner knows nothing about assisted living. Facility is not run professionally at all. Family members put in here are at risk. Run away.

my husband was there 8 days total it took 4 days to be put on shower list.( I gave him shower) it also took 4 days for laundry list. He never had blood sugar taken. He was listed as diabetic He fell twice in the night. A new sleep aid was started by Dr. and he was to be watched for side effects. After the falls as his POA I asked for medication to be stopped. When returning home with medications. I found he was given sleep aid 6 more times. He was in a state of complete confussion. unsteady on his feet. He told the nurse he had burning when urinating. I requested his urine checked. It never was. As a fulltime caregiver and wife. I feel awful for the neglect I put him through.