Highlands Senior Living

Our loved one was only there for a couple of weeks and had to serious falls the resulted in them going to the hospital. We did try to give the community the opportunity to get to know our loved one, and for our loved one to adjust to them but it was a terrible experience. The rose wing is their memory care unit, and during our loved ones stay their dementia progressive way to quickly. Our loved one was very physically active and energetic and at the end of two weeks they had lost their mobility. The care that was not shown to our loved one was detrimental. Before our loved one moved in they promised us all the bells and whistles and that they could take care of our loved one, but not one of those promises were met. They do not take care of their memory care patients. Half the time when we visited the med techs and aids were mingling and hanging out with each other and ignoring the needs of their residents, they treat them like dogs. The meals there looked awful, all full of sodium and looked like slop.

The management/ownership of this facility (which is new as of a year ago) are very poor communicators. Not sure if this is due to being understaffed or they just do not care to reply to occasional emails or voice mails. The substantial monthly fees being paid are not commensurate with the services received.

These reviews are funny because you could say the same about the good reviews that are on here. Who is to say that the good is not being put on there by employees or even the ED herself. I have heard others talking about that place and I have heard good and bad. I would check state records before I place my family members anywhere. State records are public and look to see how many complains have been put against the place. This is so sad. It looks like a game on here. I hope everyone is looking out for the people in the place and not just for themselves. If you can not trust the people who are caring for your loved ones then who can you trust. I pray for everyone who does jobs like these and that they are there for the right reasons. I will do my research before placing my father here or anywhere.

Oxton Place of Rome for the most part has a caring staff. They do care and most of them show it. The girls that are there in the morning struggle to meet all the demands that are put on they with the short staffing and a over demanding ED. I have seen her verbally abuse her staff on several occasions. The staff is the only thing that the place has going for it. They make others look better then the should.

RAs and CNAs are fantastic although the team as a whole has a lot of miscommunication. From the medtechs to RAs. The management is rude uncaring and understaffed. Other residents have told me and my mother that the house keeping does not clean their rooms or the halls, upper level management does not know the residents by name/face and they do not speak when walking by. Management seem money hungry and only show you the rooms that they fix up. You do not see the residents rooms that are not fixed up for you to see. Activities directors do nothing for the residents in memory care they never take them outside there are only 3-4 residents who really get to go outside from memory care and activities is painting nails and watching movies up there. After hearing what my mother tells me and really listening in it sounds like nothing really gets taken care of. Will be moving her out. This place really needs to get shut down. The new LPN clearly is not happy to be at work dresses very unprofessional. Acts very unprofessional. Unappreciative of staff as well. Terrible place. Please do not move your family in here.

This place is very understaffed . money hungry business residents don't get the care they pay for. The house keeping don't clean like they should,residents bathrooms are nasty. Over all this place is a joke!!!

[removed] the owner knows nothing about assisted living. Facility is not run professionally at all. Family members put in here are at risk. Run away.

my husband was there 8 days total it took 4 days to be put on shower list.( I gave him shower) it also took 4 days for laundry list. He never had blood sugar taken. He was listed as diabetic He fell twice in the night. A new sleep aid was started by Dr. and he was to be watched for side effects. After the falls as his POA I asked for medication to be stopped. When returning home with medications. I found he was given sleep aid 6 more times. He was in a state of complete confussion. unsteady on his feet. He told the nurse he had burning when urinating. I requested his urine checked. It never was. As a fulltime caregiver and wife. I feel awful for the neglect I put him through.