Hickory Senior Living

They are understaffed and very secretive and almost just plain lie to people about the family member and then you're left out in the cold.

They could approve on All of the above. Low on staff that actually has direct access to patients.

Staff is unavailable at the least. No communication, they do not answer or return my calls. The move in process was okay. The meals leave a lot to be desired. The housekeeping is minimal. I would not recommend this facility!

Seabrook Pointe might be an excellent facility for assisted living but they fall short in memory care. Mom was there for 2 weeks. Mom has dementia and they didn't have the trained staff to redirect behavior. The sent mom to a hospital 1 1/2 hours away on a Sunday to a behavioral unit. The unit didn't have a bed and I was told I could let mom stay in the ED until a bed opened up. One, I'm not going to let my mom stay in an ED longer than necessary. Two, we ask them not to transport mom anywhere that we were on our way. Three, no one in administration reached out to us. I had to show up to get answers. Four, No one could give us a straight answer on what took place. We were told she threw a plate to she shoved a plate. I had to pay for additional medication because the facility had miss placed her medication (90 supply). I ask upon her admittance into the facility... did I need to bring her medicine earlier... did I need to sign something stating how much medicine was brought to them. The answer was "no". They need to work on procedures on admittance and check list. I would not recommend Seabrook Pointe for memory care.

This place is not fit for my dogs. The whole website is bogus. They don't do activities with the memory residents and they don't feed them either. My 2 year old eats more than what they provide. It always smells and stick to the floor. They don't assist in anything. But they will tell you need to have a 24 hour sitter to come in with your loved ones. Exactly what are we paying you for then. I definitely won't ever recommend this place ever.

My mother was a resident at Country Cottage Huntsville.. What I would tell other families looking into this facility is that it is understaffed and the staff that they do have is woefully undertrained. Most (though not all) of the staff act as if they are doing the residents a favor by being there as opposed to showing any kind of caring or at least treating the residents professionally. The meals are awful and not adequately nutritious. An example of one dinner that my mother had while here was a hot dog on a cold bun with Ruffles potato chips. I would absolutely NOT recommend this facility, but would encourage anyone looking for a safe, caring environment for their loved one to steer clear of this place completely.

Before moving our loved one in, we spoke with the director to discuss their health issues. Our loved one has Parkinson's which caused them to shake and fall. They assured us that would not be a problem and that they would be able to handle it, that however was not the case. On top of the care services we had to pay, they told us we needed to hire a 24 care taker for our loved one. At one point our loved one had to go to the hospital, once they were discharged The Blake would not accept our loved one back unless we hired a 24 hour care taker.

I would tell others not to go here. My loved one was here, and the community is fairly new. The price was about the same as other communities in the area. There is a entry fee for the community, and they worked out a less amount of money than original quoted. The community agreed to a specific amount of money for the first month. After being there for a couple of weeks my loved one looked ill. I called the community immediately after the visit. After three days the community called and let us know that our loved one needed to go to the hospital. The doctors let me know that my loved one was very dehydrated. The community was only taking the food and drinks into my loved one's room, and wasn't paying attention to what my loved one was eating or drinking. The doctor said my loved one died of dehydration and not COVID, even though he tested positive. My loved one died the following day of the beginning of the month, and wouldn't give any of our money back. I've run into other people that have the same things to say about The Blake.

No communication. Uncaring. Over-charging . My parent ended up in the hospital 3 times in 6 months - malnourished and dehydrated, always bruised etc.

We did not have a good experience with Country Cottage and I would not recommend the facility to anybody.

I had issues with the director, she did not address any of my issues and did not get back to me. Once the contract was signed they did not want to deal with us. I filled my mom's pillboxes. I let them know when my mom needed more medications and they did not order them in a timely manner. My mom fell and no one on the staff heard her cry out for help, after 20-30 minutes a visitor had to alert the staff. She came back on hospice, she lost 15 pounds in two months, they were not making sure she was cared for. They were understaffed to care for the residents.

My mom was there for 7 years. It was good at first, but gradually the services began to decline. The food became poor, the employees quit interacting with the residents... no games, just nothing. The employees got down to two who responsible for taking care of residents, food service, cleaning , etc. at least 75% of my moms belongings were stolen. She fell several times due to negligent care. When we left, we were charged over $300 even though our contract said no charge would be declared fir painting. There were many others negative occurrences. Do not use this facility. They used temps fir the weekends who spent most of their time sleeping, talking on the phone or smoking on the back porch

I scheduled an appointment to visit and the director didn’t show up. I was told she had to pay her phone bill and would be right back but after 55 minutes I left. She called later to tell me she was not aware of the appointment. Can’t trust her with my Mom if she can’t take care of her business.

The management there was awful, and they constantly harassed our loved one. He had a collection of $2 bills and it was stolen. When we confronted the management about it, less the half the amount of money was returned to us. Our loved ones room was extremely dirty, and the bed was not set up correctly so our loved one would fall out of it. To us it looked broken. They did not attend to our loved ones need or give the proper care. They would send our loved one to the emergency room every single week, and the doctor each time would call saying he is not sure why our loved one is there. It was a terrible experience.

Review of The Blake at Malbis, Memory Care Unit. Unfortunately the terrible experience we had with this facility warrants my remarks. My mother was a Memory Care resident for 2 months 25 days, before we removed her from this facility. Once home she was examined by our physician along with labs received from the Blake. She had lost approximately 20 lbs, was poorly nourished (per lab work), had a large pressure ulcer on hip (never reported by staff), cellulitis in lower extremity (never reported by staff or wasn’t being treated). She walked in on admission and was wheelchair bound upon leaving, mind you in 2 months and 25 days. This is the SHORT LIST of issues we had with this facility. Don’t be fooled by the “nice facility or friendly staff”. My mother was neglected physically and medically. I am not just a disgruntled daughter. I worked in critical care for years. I served as a nurse manager of a critical care unit and nurse manager of an outpatient cardiology clinic....I know poor care when I see it!!!

DONT EVER SEND YOUR LOVE ONES THERE THEY ARE UNPROFESSIONAL AND THEY ABUSE THEIR RESIDENTS AND THEY FEED THEM COLD FOOD. THEY DON'T TAKE PROPER CARE OF THESE PEOPLE I FEEL SO SAD FOR THE RESIDENTS. They are very very unsanitary. Please please please please please please i repeat. Then they mistreat they staff.

People should know you can't go by their word, the contract went both ways 30 days notice if it's not working out on both ends but after one incident they did not let my husband back. They advertise that they specialize in Alzheimer care but don't, they couldn't handle my husband and he was not aggressive, rude, or out of hand. I would not recommend this to anyone.

The staff are not trained to handle real patient emergencies and the nurse managers are not professional at all. My friend worked there for a long time and I had a family friend live at this facility and it sounds like they still cannot make better changes. When new people move in there belongings are misplaced and medicines disappear or not delivered. One time we visited our friend and couldn't find a manager or even the administrator to help us except a secretary in the office. This was during the weekday too. Staff are rude and act unhappy and the reason is poor management. Unhappy staff means unhappy family's and patients and poor care.

Your personnel information, that the staff knows, somehow gets to the other residents and their family members. The people I know would come up to me and ask about only things the medical staff and the administration staff would only know. Also you are charged for some medicine that you do not receive and when medication was changed the medicine would not be given or the wrong dose would be given to me. When I wanted to move out because of the cost, I was told to hold on and see if things change, but they did not. They also make comments about other residents pertaining to there care. They are money hungry and try to insist they will work with you but in the end, they will not work with you.