Harmony Senior Services

We did not have a good experience at Harmony. I would tell other families - don't go there. They were understaffed and unprofessional.

We had a terrible experience at Harmony at West Ashley. My loved one was not being taken care of, and he was not being given his meds properly. It was a hole in the wall, and I would not recommend them to anybody.

I've been very disappointed with them. I put down a deposit and paid for a month's rent. At that time, I asked them what happens if my loved one can't come for any reason due to her health. They said we would get our money back. However, my loved one declined and has become completely disabled, to the point that she could not move in. And I have not gotten a penny back from them.

Basic care is not being done for any of these residents. Very few engaging activities are being done throughout the day. There is no communication with the building and nursing director. Staff is rude and need proper training. Laundry is rarely done and items are always missing. If you put your loved one here prepare to watch them turn into a zombie.

It was a very eye opening and disturbing experience - there was a serious lack of quality in care during our loved ones to stay to the point where the ended up in the hospital .

Awful place. We loved the building when we first saw it, but the other shoe dropped in the first month. Managment and nurses do not care at all. The woman in charge of the money is rude and short with you. We couldn't get anyone on the phone on the weekends. Overall care was less than acceptable. Laundry wasn't done. Items dissapeared constantly. The rooms were always a mess. They just want to push medications and not actually help the residents. Food was good most days and the therapy girls are nice. Some entertainment during the day, but nothing makes up for the mistreatment our family received.

We've had nothing but problems since the day we moved mom in here. She moved in at the peak of summer and the air conditioner in her apartment was broken. It took them seven weeks to get her a new one. The a/c did half work a few times during that time, but ended up flooding her bathroom because it was leaking. The executive director was less than helpful. I had to take the issue to the regional director and it was finally replaced. Come to find out, the a/c that they replaced it with came from another vacant apartment and it wasn't much better. It also leaked and flooded her bathroom. This facility is only 4 years old. The only thing they did during this time was bring her a 'spot cooler' for her bedroom. It barely kept the bedroom from getting too hot and did nothing for the rest of her apartment. The amenities that they offer in their brochure are not really offered (ie: newspaper delivery, set day/time for housekeeping). Those never happened. Her microwave also went out and maintenance was rude and argumentative when they came to fix it. Because of all of these issues, people were constantly in and out of her apartment and it was chaos. The food in the dining area is good and the cooks do a great job. But when she would opt for carry out, 9 times out of 10 her order was either completely wrong or was missing items. One day while visiting, I slipped and fell due to a crack on their sidewalk. They didn't even have a first aid kit available. Another big issue is that the smoke alarms go off often when residents use their microwaves. I was there one day when they went off and we evacuated outside. Mom and I, and several other residents, stood out in the heat for about 20 minutes. We never saw a single staff member while standing out there. Eventually we all went back inside. The next day, when I saw the director, I asked her about it. She looked at me and said "If you had attended orientation you would know that it's an issue here and we let everyone know not to evacuate unless we come into the hallways and tell them to." That was it. The hallways of the apartment areas are not kept clean. I noticed dead bugs in the corner that were there for 4 weeks, until I spoke up about them and they finally cleaned them up. Dining has changed from restaurant to buffet style due to staffing issues. It's a challenge for people using walkers and wheelchairs. There is a serious problem with staffing here, in all areas. Starting with leadership. I have friends who have loved one's in assisted living and I've heard horrible stories, it's impacting that side also. It seems like the residents are just hoarded around here. They're not treated nicely. I'm in the process of moving mom out. It kind of feels like buying a timeshare, you're not sure exactly what you're getting until you move in. I would not recommend them.

Their quality of care is horrible. The food service is bad, residents will sit in the dining hall for up to an hour or an hour and a half before getting their food. The quality of the meals themselves is bad too. My mother has had a couple of incidents where she has pressed her pendant button that she wears and no one has come to help her. I am moving my loved ones out of here. I could not recommend Harmony at Wescott to anybody based off of our expereince.

This facility was horrible. Management was horrible. Her shower wasn't even ready when she moved in, she had to spend her first night in a different room. Her room didn't even have a shower head. Her room was dirty the whole time she was there. We requested that they clean it several times and they would come and tidy up, but never deep clean. If we had known some of the things we know now ahead of time, we would have placed her somewhere else. Memory care was awful, assisted living seemed ok but they placed her in memory care. I would NOT recommend this place to anyone for memory care. They seem to send residents to memory care even when they don't need it sometimes. The food was horrible. We went to family night on the memory care unit one night and the food was so overdone you could barely chew it. Some of the staff were very caring and others it was just a job.

My father was dying and they refused to put him on the phone, said it wasn’t their job. Left him lying in bed not able to get up. It says on his death certificate failure to thrive. That is a direct result of the care he received. He died less than 24 hours after we had to force ourselves in to retrieve him (during Covid when we were not allowed in; they got away with neglect).

Severely understaffed the building has went without nurses several days this week loved ones not getting medication they need limited aids on the floor to care for the residents so they arent receiving their showers do to lack of staff the building is being cleaned by the aids because there is no housekeepers the front floor by the dinning rooms the last few weeks have looked horrible from lack of cleaning the restrooms are unsightly urine everywhere no toilet paper etc the director quit so now the facility is being run by the activities director severely under qualified for the job think twice even three times before placing ur loved ones here the staff that is available is nice with the exception of a few the building needs shut down until they can care for these residents correctly

My husband passed away while we were here and I am having a very difficult time getting a refund back for the money that is owed to me. I have just sent a letter to the higher ups to try and get a response from them. While we were here, they were very short on staff. All of our issues were due to those staff shortages.

My wife has ben assaulted by other resident three times by other residents. The staff cannot observe the public areas well to insure resident safety. No security cameras are installed and most rooms lack locks. Management has stated that they are doing all that is required and that it's adequate. Security is just the worst problem. There are many others to which management is tone deaf!

We initially were very pleased with the memory care unit and confident when deciding to place our loved one in Harmony. However, our experience was devastating. To simply summarize: high turn over rate of staff, no communication, conflicting information between staff to family members, no housekeeping or laundry done despite what we were told. This is based on personal visits to find dirty linens, clothing, and apartment. We tried everything to facilitate interventions, especially for personal hygiene issues. There was no follow through, we found him dirty and isolated.. This may not be everyone's experience but I recommend if you choose Harmony you call and visit as often as you can .Take a proactive approach to hold Harmony accountable to their statements about care offered. Most importantly, be proactive by calling and monitoring your loved one's health. We found our loved one very sick with no contact from staff and no medical interventions done.

I would not consider or recommend this community to others based on our experience.

Please practice fairness and equal treatment to all Memory Care residents. Below is the timeline of my loved ones eviction. He is a Vietnam vet who suffers from FTD. Who spent 2 weeks there. On 14th day: *Director CALLED & said my dad can only stay if he improves in 2 weeks. 4 hours later, she EMAILS & states he has 30 days to leave. *His meds were mismanaged; was only given AM dose of 2part med. *Did not wash his sheets for 17 days. Stained and bug ridden *Found urine drenched towel in shower. *Furniture was extremely dusty & had a bug. Saw 3 spiders in closet. *No ventilation in room. *Doorbell to facility is broken. Wait time for response 15 in+. *No diversity. Dad was only resident of color in Memory Care. *Staff untrained on assisting sufferer of Picks (FTD) *Tried for 5 days to return room keys. No reply to calls or email.

Resident care requirements in a Memory Care Unit are very high due to residents needing help with everyday activities. This unit is understaffed. Turnover is high in both management and at the resident aide level. Understaffing leads to lack of basic care. Complaints about issues to upper management seem to fall on deaf ears. I have been told that their staffing exceeds state requirements, yet it clearly does not meet the requirements of the residents. There are very few activities for the residents. They spend the majority of their time watching TV. There is no staff member in charge of activities for these residents. Many of the aides that are there are very dedicated and hard-working, but they cannot keep up with work and entertain the residents as well.

The building looks clean, I'm not happy with the housekeeping for my loved one's room. The housekeeping has only vacuumed for 5 minutes, they don't pick up the rugs to vacuum under the rugs, dining rooms. The water is black by the time housekeeping gets to my loved one's room to mop. The housekeeper was snarl and doesn't have much of a personality. The community as a whole is clean. The staff walk in whenever they want, without knocking. The food is not edible, and charge [amount removed] to deliver the food to the resident's rooms. This was not discussed prior to moving in. The reason for the price is to discourage the residents having meals delivered. The community expects you to sit at a table with a stranger, and my loved one isn't wanting to do this. During COVID they would deliver the meals, and now the community isn't doing this. The staff are friendly to your face. The community doesn't keep a lot of staff. The staff will say they will do things, and won't follow through. The administrative and sales teams won't reply to calls or emails. The portion size got better, but not the taste with the new chef. There are a lot of activities offered for the residents to participate in. My loved one doesn't want to participate in the activities. They want to be left alone, and only wants to be seen when they are feeling well and dressed.

The marketing team should be a little more sensitive to those incoming residents who are making difficult decisions. The community isn't working with us, even though our contract wasn't complete. We would like to get money back and they haven't cooperated with us.

Management has violated independent living contracts 3 times now. 1. $75.00 vivid fee added to rent. 2. 24 hour concierge at desk no longer exists. Independent living residents are now locked in or out of their homes from 9:00pm to 9:00am. Phone calls must be made to nursing staff in memory care to leave their patients and come to open the door. Wait times upwards of 35 minutes. No one is available to answer pull cord in case of emergency. 3. Executive director installed a camera in the main lobby to watch residents. She can view the camera on her phone at all hours. This is a clear violation of the camera policy inside the building and a violation of HIPPA laws. All three scenarios are in violation of Contracts for Independent Living residents.