Greenbrier Senior Living

I would rate this place very low. Most of the staff are excellent, but they usually don't last long. All of them look overworked and tired. The building looks nice, but that's about it. The services provided by Brookdale leave a lot to be desired. I just found out they are raising their rates again so I'm making plans to move my mother out of there. I can get in-home care that is better and cheaper than this place.

Staff and management are not very responsive to patients needs. They constantly neglect important patient safety and health items. Staff acts helpful when visitors are there, but it's just an aCT. They take minimal care for thier patients at best. Would not recommended to anyone!

We put our mother in this facility thinking that they really cared for her and us. However, we didn't realize that after they got us to sign the paperwork and got her moved in that they would reevaluate her care level and increased our price by over 60% overnight!!! (And they don't let you see the point scale they use. All smoke and mirrors!) This place has been in a perpetual state of change in their personnel and we never know who is leaving next. A Very unstable and untrustworthy place. Don't make the same mistake we did! Keep looking or it could end up costing you dearly.

AWFUL CARE ! ROUDE STAFF and very neglectful of patients ! .......This facility is the worst place to send your loved one.I speak from experience when I say this! I wouldn't even send my dog Molly to this Seniour living facility. My grandmother dose not get the care she deserves and needs ! rite at this moment she is in the hospital with a compound fracture to her leg today is 3/26/2016 ! When learning about what happened all the lighthouse of middle river said was" she fell in the shower " they called the ambulance to get her to the local hospital ! I have been in my grandmothers living quarters time and time again and I know their is a chair railings and other stabilization their for her safety. Something dose not add up and please take this into consideration when you choose to send your loved one! At this moment my grandmother will not be returning to light hose senior living in Middle river because after three months of being in their care too many un answered things have happened to my Grandmother in this facility ! PLEASE ! Consider what I'm saying this all is true and I stand by my word this place is not worth the 5,000.00 dollars we send a month to keep my grandmother there! Yes five thousand dollars a month and some change ! It's not worth it please do not send your loved one !

This is a horrible place. Do not put any of your loved ones here and don't believe the commercials they are running about how they treat residents as family. It is so untrue. I can stress enough how terrible this place is. [removed] Call the Florida Ombudsman office to verify this information. My mother was left in bed for the first 18 days and not bathed despite our numerous calls and visits. She is a vegetarian and they tried to force feed her a hamburger, telling her it was a veggie burger. The staff picked her up by the waistband of her pants instead of assisting her in getting in and out bed. The staff is unfriendly and argue constantly with each other about who does the most work. Pendants are not answered timely. My mother called me numerous times to call the facility because it had been over 20 minutes with no response. The staff never arrived in time to get her to the potty, [removed] At the tour, the executives on site [removed] about the level of care my mother would receive. She is recovering from a stroke. The month she spent a Brookdale Brandon set her back [removed]. I had to put her back in a rehab facility as private pay which was about $[removed] per month to build her strength back up. The worst staff member I had interaction with was [removed], the Director of Nursing, [removed]. I never understood why she [removed] so much - it was strange the things she said. [removed] This place is not the place for a loved one.

I moved my grandmother to this facility in November of 2013. They really laid out the red carpet when we were shopping around for a home for her. The second we moved her in, things just went downhill from there. The staff was overworked and underpaid. The management was HORRIBLE. They would forget to take my grandmother for meals, she was often in soiled diapers, and her room was filthy. Minimum activities, if at all. The RN for the facility failed to obtain a prescription for my grandmother after she was discharged from the ER, which resulted in her getting readmitted to the hospital with a raging infection. I called the manager there, nothing changed. I called the director, still nothing. I called the regional manager, STILL nothing. Then they started complaining about how difficult my grandmother was and that they couldn't care for her anymore. I moved her out and it was the best decision I ever made. DO NOT move a loved one here.

A friend's mother was in Wynwood up until recently. Her mother needed to be hospitalized due to a lot of pain in her stomach and constipation. The nurse, the only nurse they have there, ignored the pain her mother told her that she had. After going back to the facility with a prescription from the doctor to continue on a regulated amount of stool softener, the nurse decided that her mother didn't actually need the full amount the doctor had prescribed and didn't give the full amount to her. Her mother ended up BACK in the hospital constipated AGAIN. Her mother is currently at a different facility. Wynwood needs a different nurse in this facility who doesn't think older people are making up stories about their pain and also doesn't think SHE knows more than the doctor when it comes to prescriptions! I would not go there as long as the current nurse is working there.

Unless your loved one is independent stay away from this facility! They are always having staffing issues, the a/c never works in the building, the staff is terrible to work with and the management is no better. Nurses and CNA's are so uncaring, it's pathetic! Try finding anyone to help you on a weekend after 5pm and you're in for a shock. Medicine carts left unattended in hallways, phone calls go unanswered and roll over to a fax! We never got the services that we were supposed to receive for our loved one. They never do a sanitized cleaning of the bathrooms - rarely - if ever do they clean the floors and shower - all they do is wipe the obvious. Roaches in rooms - Terrible place!