Greenbrier Senior Living

The staff at this community were very nice. This community did not have a clean room to show us. The room we saw was small and it was a shared room. I did not see how you were able to get two beds into the room. I did not get the best feeling from this community and I would not recommend it.

My loved one was in the memory care unit (the Village) at Lighthouse Senior Living. Before you put your loved one in the Village, you need to invest some hours on each of several days and nights to observe the level of care that is provided. Observe meal time. Observe the care that is provided between meals. Observe how the various and individual needs of the residents are addressed. Observe the interactions among residents. Observe the contentment/wellbeing of the residents. Observe the interactions among staff. Observe the contentment of the staff. Observe several hours on each shift, 7-3, 3-11, 11-7. Ask questions about [removed] ratios (for each shift), [removed] ratios (for each shift). Ask questions about the rate of resident falls, intestinal illnesses, bruises, skin tears, 911 trips to the hospital. Understand what expectations Lighthouse holds with regard to the wellbeing of the residents. Only then will you be able to decide if your expectations can be met by Lighthouse.

Our experience with the Brookdale Owatonna was terrible, I wouldn't wish it on anyone. In will start off by saying the staff and nurse were great. They took very good care of my father while he was there. The place was clean and well maintained. The bad part was their sales guy [Removed]. He got us in there with fake promises. He told us a certain price and when we moved in, it was much more! He made us move my father in, hang up pictures, and make his apartment home! He should not work there! He lied to us.

Overall I was not impressed by our experience with Brookdale Ravenna. Our loved one was in their memory care section, which really could use some work. It seemed like it was just what was previously an assisted living wing converted into memory care. There was only a single common area, which was used as both the activity room and dining room. The actual staff and the care they provided was about average, but it was just not a very pleasant setting. I also wasn't very impressed by the quality of the food.

My mother has lived here since July and our experience has not been that great. There has been more than one issue with medical and medicine management, which is an additional charge, since she's been there. The disconnect with administration and family is also an issue. Overall truly not pleased and that is unfortunate because the location is ideal. Hopefully these issues can be resolved so that she can remain a resident. She seems to like the hands on caregivers well so that is not an issue and the meals are also good as are in house activities but those are critical issues as are medical management and healthcare. Facility fairly well kept and her first unit was immaculate second unit not so much. Overall experience would be rated as unsatisfactory in the areas mentioned.

They have had a very high turnover rate of employees which has noticeably impacted the service they provide and the experience of the residents. Every time I made a phone call there to inquire about my brother, the person I needed to speak to either was not there or was in a meeting. I could never get a hold of the person I needed to speak to. There were also instances where they said they would do something and did not deliver. When I first placed my brother in there I had a very good impression, but there have been a few issues since then. The facility itself is nice, and the grounds they are on are lovely. My brother likes to walk on the trails that they have out there. That is one thing that has been very nice. So they are good in ways, but certainly have room to improve.

Don't do it! And, if you do, be sure to monitor your billing.

This hasn't been the best experience. They haven't done a very good job keeping up with the two hour checks and making sure that the residents are changed on a regular basis. This can cause UTI's which can really do some damage. They also haven't been great about keeping the laundry together, even with the name and initials on everything, the clothes do eventually come back though. They also have a staff meeting everyday at 2:00 and the entire staff disappears for about an hour.

Very expensive! Not worth it. Too far away from the family and the hospital.

This is place where the staff are amazing at their job, they help when needed and have run short. I have seen this when I have visited my loved one. Management sits in the office; I didn't even know who the nurse was for the longest time. It is sad to see dedicated staff but not management. The food needs help and the activties need help. They have a bus that they don't use. The new company is a poor excuse for a company. A shame to see a new company take over and it's still no better than before.

This place has recently changed ownership. The new owners are clearly pinching pennies. Staff is poorly supervised. Food used to be good but is now terrible. Serving highly salted and seasoned food to people with health issues is just plain stupid. There are a few good people working here but they are a tiny minority. Stay away from this place.

My Dad is a resident here. It's beautiful and clean facility. Unfortunately we are going to have to move him. The constant staff turnover is a huge issue. The regularly skip giving him meds and have double up his meds other times.

The staff that i met visiting was very nice. I didn't like that it looked really dark. Meals were only served two times a day. The tour guide was very knowledgeable he was able to explain all the paperwork good. They did offer a complimentary meal during the tour. The community was nice and clean.

Family member in memory care unit. Activities for these patients is minnimal. Cleanliness of facility is below average. Meals were below average. Obviously meals are served with cost in mind and not nutrition. Meals typically are low quality and not well balanced.

Our mother moved into the Assisted Living part of the facility about 3.5 years ago. We chose this facility because she had Alzheimers and we knew eventually she would need to be moved into the Memory Care Unit. We were somewhat satisfied for the first few years, but the latter part of 2015, we noticed the care and cleanliness had declined considerably. When we addressed each time, we were given lots of excuses and assured they would be fixed. Needless to say they finally were fixed 3 days before our mother passed away. The manager of the facility was not very pleasant.

Sleek warehouse. Pretty but dysfunctional. The employees are very nice, but the system is broken. Nurses in assisted living are pill dispensers only, not alert for problems. That is when nurses are on duty which is not the case all the time as per their literature. Administrators disorganized. 3 months after insurance forms submitted they are still not returned to insurance company.

They hospital dumped my dad. They probably never should have let him move in to begin with. The facility and most of the staff were nice. The communication became terrible to non existent once they sent him away to the hospital for an infection he didn't have. They also were given an order to not admit new residents during the time we were waiting to hear of they were going to take him back. Overall for us it was a bad experience. They did not do my Dad right at all.

When my family walked in, the staff was standing around talking to one another, and when we asked where our loved one was they immediately became hostile for no apparent reason. We were taken down a hallway that had half the lightbulbs not working, and we saw a woman with matted hair walking the opposite direction. That person with matted hair later came in to give our loved one medication and became extremely rude when we asked who she was and what she was giving him. When we entered our loved one’s room, we were struck by how dank and dark it was. There was expired food stacked along the walls in boxes - food he couldn’t and shouldn’t have eaten. It looked as though someone were living there with him. The bathroom was dirty and had ants in it. He hadn’t eaten all day, and it was 2:00, so we requested a meal for him. How many times had that happened? He met none of the criteria to be in and assisted living requires; he needed a nursing home with around the clock nursing care.

We placed mom in the memory care (MC) unit at the Lighhouse Senior Living at Hopkins Creek facility. She was there for almost two months when I got a call one evening to tell me they sent mom to the ER, I was met with multiple people on the other end on a speaker phone. There was no compassion, concern, or understanding. Instead I was met with distrust, anger, accusations that we are “working against us, and not with us” and whether she, an Alzheimer’s patient, was going to call the local TV (WBAL-TV news) station, or whether or not “I believed” that someone hit my mother. My mother was not allowed to return. We had to scramble to find another facility for mom before her release from the hospital. This was over the Christmas holidays. It was a trying time for my family. Further, there are little to no activities to engage those in the memory care unit. The other unit for assisted living (AL) did have activities. During the ‘sales process,’ we were promised that those residents i

It was a bad experience for my mom and family. This was our first at an assisted living which was very emotional then to have to go through this. She was only there for 3 months. We moved her because of the care. Room away not being cleaned, she wasn't given medicine correctly, and the food had declined.