Greenbrier Senior Living

What stood out most is the food is horrible and most of the staff are not professional.

This place is a clear bait and switch. They tell you things before you sign the lease, and on day one, you see that the things said to you are not true. The upper manager is either incompetent or doesn't care. You tell her complaints about her care staff, and there is a blank stare on her face. The food is atrocious. You can't get hot soup if you want to. If you ask to have food warmed up, the staff tells you to warm it yourself. No one changes the bed lines. If they wash your linens, they fold them and leave them on the floor for the resident to put away. If you ask for help, the staff says you are independent and can do it yourself. I had a staff, [name removed]and [name removed], tell me that. [name removed] can never help because she is too busy blabbing about how it’s just her working with 75 patients. When you take the complaints to those in charge, they make excuses. After a while, you realize you are in the wrong place. We moved my loved one out faster than we moved her in.

There was no communication between agency aides. My loved one was left in a w/c overnight. My loved one was on a respite stay, had needs that they assured us could be met. We were very disappointed.

Walked to get some food for my wife’s aunt a young female passed by me smelling as if she’d been smoking pot all day. What a ridiculous way to be at you’re place of work smelling. Good job keep it up.

While the programming and facility at the independent living area here may be great, the area of concern at The Spires is when you or your loved one needs to be escalated to skilled nursing care. My father in law was moved to skilled nursing on Tuesday and it has been a total nightmare. Disinterested nurses and floor staff, incompetence, and a complete lack for human decency. The nurses have ignored his questions and don’t even seem to be willing or capable of taking care of his wound dressing or basic toileting care. The majority of the nursing and CNA staff have been rude to us or have completely ignored us. It was so bad that we even had one woman walk out of the room when we asked her to please explain what they were doing to my father. It has been so sad to watch and is scary enough that we are hesitant to leave him alone. So disappointing that The Spires fails to deliver basic and compassionate health care when it’s needed the most.

Our whole experience was terrible care and food being a negative # it was so bad we moved my mom out within 2 months everyone has excuses as to things not being done properly I will be lodging complaints with the state and anyone else I can as since I left there there has been zero communication from anyone to help get some refunds in process if I do not hear from anyone by the end of the month I will start the process I hope for the other residents they get their stuff together

We are NOT happy with all the staff turnovers! Happens ALL the time! All the other things are a 5 in my book. [name removed] the activity therapist is wonderful! She takes mom to lots of different places all the time. She is the #1 staff member at Timberdale Trace in my humble opinion. I'm happy with her care, just the staffing turnover that frustrates me.

Awful, not the least bit friendly, completely zero professionalism. Awful is my only way to describe. Awful.

My loved one is no longer here, we moved her to a different facility. They need more staff. I only ever saw 2 staff members for 18 residents.

This is the worst place I have been! Most of the staff that works there don't have certificates for home health or CNA. The don't even speak English. The one guy that was always working a double would sleep at night and my loved one told me that he would hit them and was trying to rape them, but since my loved one has memory care issues they weren't going to believe them, but I know my loved one and I know something happened. He wasn't raped cause I took my loved one to the doctor. But he was dramatic.

It was a terrible experience. Do not go. If you are not handicapped, it might be better.

If I could give this facility negative stars, I would. Both of beloved parents live there. It used to be called [community name removed] and in July it switched over to Spectrum. It was bad already, but under Spectrum it has gotten even worse. They are TERRIBLY understaffed. A caregiver approached me on a recent weekend and said, "This place is not safe. You should move your parents somewhere else." The food is not good. You cannot get anyone on the phone. Extremely lengthy response times to hitting call buttons. Activities are limited unless you like Bingo. They WILL NOT call you if there is a problem (parents getting Covid no call...parents falling down multiple times...no call). My dad fell down twice after NO RESPONSE from hitting the call buttons he just got up to do for themselves. We use [company name removed] for occupational therapy and they have said that the place is not good. Look elsewhere.

I placed my dad here. After a few weeks of being there, my dad hadn’t fully adjusted. The psych nurse as well as the head nurse gave him too many psych meds and he was stoned. I asked that he be taken off what was making him that way, reevaluate his meds and put him on something that worked . With Alz, adjustment isn’t easy, as they can be more confused and agitated with change. This place didn’t want to do anything but shove more meds down his throat. After multiple pleas with them , they did nothing. the director of that place called me and was snotty with me telling me that I was getting a “courtesy” call to inform me that my dad was being baker acted for something that happened the day before. I’m his POA, by law they have to call me. I hadn’t gotten a call to tell me that my dad was agitated to begin with. They don’t care about the residents and would rather send them out then help them. They don’t want to deal with anyone who is adjusting. I’ll be making a complaint with ACHA.

The atmosphere in the Atrium is very deceiving. Unreported incidences occur that management skims over. They ignore the attitudes of some of the staff. People are bossing other people around that they have no business bossing. Food doesn't always get to the residents. I would not send anybody there.

Do not waste you time and monies with this place its awful, dangerous/unsafe with no staffing around and they keep everyone dirty/wet with their own urine. The staff are horrible, they don't care and are only there for a paycheck. They seem cheaper but you get what you pay for, stay away!!!!!

Our loved one was in the memory care unit for less then two months before we pulled them out. During our loved ones stay there were no activities to help stimulate our loved one physically and mentally. The head nurse was of no assistance with anything or anyone. The head nurse did not engage with any of the residents and never returned our calls. It was not a good experience

The only thing consistent about this facility is taking your money. There is no daily well check for residents. Our loved one was sick in their room and didn't go to the dining room for two days and no one noticed. The hot water is consistently out, the facility is dirty and we had to purchase a vacuum for our resident because she was told their vacuums were all broken. She puts her trash outside her room and it's not picked up for days. They expect her to get down on her hands and knees to defrost/clean her refrigerator. They leave residents with dementia screaming for hours, upsetting other residents. The director is lazy and inept.

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

[Name removed] was very impressive! She was very empathic and a great listener to the needs of my mom. She made the visit and tour a very pleasant experience and explained all that the facility offered residents and family.