Greenbrier Senior Living

They have not even called to ask how my loved one is doing. We have been trying to get in contact with the director and he has not been responsive. They need to get an activities director for the weekends and on Mondays and Fridays because there is not much going on. They are a newer facility but should have their things together by now, we have been very frustrated with the experience so far.

We have had a couple of issues, we thought they had to use their preferred pharmacy and we were told it would be no different than any other pharmacy. It ended up being much more expensive so we switched back. She is having probelms with ants in her room. She is not a fan of the food, it is more institutional. They have been out of a lot of things as well that are on the menu. There have just been some issues during the transition period.

The marketing woman you deal with in the beginning was amazing and phenomenal, she is so sweet and thorough. She went above and beyond in trying to make the transition as easy as possible. Everything started out fine, within a few weeks they wanted us to bring in extra therapists to help out. They were encountering anger issues and added some more medications to help calm her. We spoke to the speech therapist and she had good reports and was making good lead way with her. I do not think that the staff members were trained to handle her and they sent her to a psych ward. This facility was just not a good fit for my sister and the type of care that she needed at the time.

This facility was used for another loved one. I did not really see any changes from the past when we were there previously. They wanted my loved one to be tested weekly due to no vaccine and I did not see the need for this.

Older facility but had a very warm and homey feeling. There were a lot of residents out and about. Common areas were inviting. We really wanted a king size bed and the rooms would not support that.

If your loved one is able body it is a nice place for them. My loved one fell and broke a bone. I asked for details and the cameras supposedly were not working that day in the hallway. They didn't even call to share their condolences of my loved one's death. This was all during the pandemic.

Our issue with the community was all of the restrictions due to covid. Our loved one declined so rapidly when he was isolated, we could do window visits but his hearing was not good. He also was not able to verbalize well so it became extremely hard to talk to him. When we were able to visit the community whenever we wanted, we were able to observed everything and everything was good, but once the lock downs started it was hard to see everything that was going on. Generally the staff members were all amazing. When it came to the care services, the nurses on the first and third shift were wonderful. The supervisor on the second shift was amazing, however they would bring in new people to help her, and they were just not as experience as we wished they were. The meals and dining service was terrific, and for a lot of the residents there they activities were great. It is expensive but overall the value was reasonable. The rooms all have heat in them, but the only AC unit is in the common areas. .

The reason we chose Robin Way was because it was our understanding that she could stay there once her money ran out, and no matter her health condition. She started to fall more frequent and just after a year of being there they didn't want her to stay because they didn't want to take that falling risk. We know it was a good place, but we were just disappointed about her not being able to be there because of her falling. That was not made clear, and they led us to believe that could be her forever home. We also had some concerns about her medications being on time, she had Parkison's which needed to follow a strict medication routine, and often times she would receive her medication an hour early or an hour late.

they are in the process of changing management, so I would wait and see how they do. The rooms are decent in size, and the food not too bad but they offer a variety. I would recommend this facility but wait to see how the new management is.

I would recommend this community to others looking for their loved one. The food is ok, and not great. Hamlet at Chagrin Falls is expensive. The activities included: cooking classes, Bible classes, yoga, art classes, and more for the residents to choose from. These were all before pandemic. These will resume after the pandemic is over.

The food could of been a lot better. The rooms were fine. The care services were just okay, they claimed she needed more medication then what she actually need. They never knew where her medicine was, it was either "lost" or "couldn't find it." One thing that did stand out to us was the location, we liked the layout of the facility. The administrator we spoke to in the beginning was excellent,

I wanted to take my mother from here but she refused to move. Five directors in five years. Big turnover in staff. Food was good. Bus didnt work for a long time so no outings and there were long periods where there was no housekeeping. A one bedroom apt was about 300 sq ft and so much room was not useable because there is full size kitchen with cabinets/stove/frig. I never found it to be a happy place.....decor very dated. Aides were always kind to my mother but I never felt she got top notch care. Little to no interaction between director and residents...

Could use more aids! Supervisors don't work on floor and price is high for what you get!

Tour resulted, as most probably do, with pros and cons. My focus to start is more on independent living vs. assisted. Pros include beautiful, park like setting, which is highlighted with 4 large windows in the main living area of suites. Over 10 floor plans available. Rooms are spacious with an open main living area. Flooring is being upgraded along with exterior entryways, which is badly needed and may help alleviate the old, musty smell upon entry. Many activities and outings exist. The Atrium is quite nice with its versatile central courtyard offering space for many activities, while also providing some nice, sitting areas, away from the main courtyard while providing a view of most activities. Some cons include all independent units are entered by either taking 10 stairs up, or 5 stairs down (albeit these are wide and less steep), with the agent assuring me these are manageable even with a walker. Also, there is purportedly a back exit without stairs, at least on some units. The stairs and the hilly terrain are concerning for my mother who is increasingly losing her balance. Admittedly, this would not be a concern if living in the Atrium. The agent also assured me that full time onsite transportation is available for movement within the complex. While not terrible, the independent units also share a washer/dryer with one other unit. Finally, the price for independent units seems high but I have just begun my search so I do not have any comparisons.

The second I walked into this facility, I was almost knocked over by the overwhelming stench. That was enough to make me not choose this place. I looked at the rooms, trying to see if it would be suitable for my mom, and there's no counter space. Everything seems so dark, it's hard to feel bright and cheery when there's nothing that's bright and cheery about it. I wouldn't recommend this place at all.

When I toured Brookdale, the tour guide was friendly and able to answer any questions, but I did not really care for the place. I thought it was very outdated and not exceptionally clean. It was dimly lit. when I went into the apartment, the cabinet was coming off of the wall. I probably was there 15 minutes before I wanted to run out of there.

I had a lot of tours and this community was not a good fit for my mom. This community was too big and we needed something much smaller. The representative I met with was upfront and they gave me a pretty good tour of the community.

I was not very impressed with my tour of this place and it was even recommended it to me from other people that my loved one not go here. Something just seemed very off and I just did not get a comfortable feeling from it.

Assisted Care and Separate floor for Memory Care. Some combined activities.

My mother is doing alright with her move to this community. It isn't the best community, but it is a nice community overall. I'am pretty satisfied with all they have done for us. The responsive time of the staff when called for help needs to be quicker. Other than that issue, my mother is safe, and in good hands. They do provide nice meals, and plenty of activities for their residents. Overall it is a community I would recommend.