Grand Living

They let my dad fall on the floor and don't recognize it for hours.

Amanda was a very relaxed and friendly guide. She showed us 4 different styles of apartments. Even though I really liked this place, Mom did not like the apartment layout ...too much kitchen, not enough living room. Several people at lunch stopped by to visit our table and said how much they enjoyed living there. Mom said she would probably enjoy the community but something just wasn't appealing about the layout of the apartments.

I have a friend who lives in the assisted living facility, I would say that his biggest complaint is, he does not like always being inside. It feels like an older peoples prison. They lack the access to outdoor living. Don’t get me wrong, the facility interior is exceptionally clean and well staffed. When making seniors feel like they have a normal life it is important that they have a lovely outdoor space to retreat to. This facility, the Cordova, does not. It is not normal to expect seniors to live their entire life inside these four walls. The interior of assisted living facilities are impeccable, bu they clearly have not put any investment in getting these fine seniors outside, for a break in the monotony of being inside. One other aspect that I have found with talking to residents , they do seem to have a lot of complaints about the food.

It was a horrific experience. Buyer, beware: behind the shiny new facility, there is a lot of negativity with care and communication. The nursing staff is uneducated, unprofessional & careless.

Luminations is NOT a certified Alzheimer's unit. MANY services they will not provide because "we're not skilled nursing." You will need a camera in your loved one's room to make sure they get care. My mother went weeks without getting a shower. She would be left in bed till noon (when I would call to have them get her up). Then left in a chair till the middle of the night (when I would call to have to put her to bed). The director told me residents were checked on every two hours. A caregiver told me residents are never checked on during the night. My mother fell in her room and was not checked on for HOURS. I saw her on the floor on camera and called the staff to go help her. It could have been several more hours before anyone checked on her. No systems in place -- or they don't use them. No documentation of what care has or has not been provided. Mostly has not. Don't bother going to corporate -- they don't care either.

Very disappointing and telling experience. I stopped by to get a feel for the community and its culture, as I have spent many years in senior living and am intentionally selective about my next opportunity. I was denied a tour outright by [name removed], the Executive Director—something I have never experienced in this industry. In senior living, you don’t turn people away. Every person who walks through the door is a potential resident, family member, referral source, or future customer. Denying a tour isn’t just poor hospitality—it speaks volumes about leadership priorities and organizational culture. The gentleman at the front desk was kind and professional, which only further highlighted the contrast in leadership. The interaction was unwelcoming, dismissive, and conveyed that time, interest, and basic courtesy were not valued. If this is how genuine interest is handled at the front door, I can only imagine the experience for families behind closed doors. This is not a community I would

Our experience with Grand Living was beyond terrible. Behind the shiny new building and amenities, is a critically uneducated medical staff, supervised by an inadequate nursing director. We took my mom out of there after only staying 2 nights. If I could rate it a -0, I would.

Our family moved our parent into the facility in late 2024. We needed a solution that was convenient to our home, but would provide dining options and social interactions for our elderly parent. As soon as they moved in, the staff went silent and none of the services promised were fufilled. The dining room service is terrible - to the point of being a danger to residents on limited diets; one of the restaurants is always closed without notice due to "staffing issues." The cleaning staff never shows up when they say they will. The Executive Director was fired and the replacement sent from Corporate is now raising rent almost 10%, while not providing the services at an acceptable level. Talk to residents before moving in here or relocating a loved one - they will tell you the truth!

barely one year old with new management in September, firing of onsite admi last Friday The right hand does not want to know what the left hand is doing bullying by administrative staff, Inept administration Overworked aids = much staff illness Serious language barrier Design of ALF unit not helpful for disabled with Walker --overhead cabinets, uneven floors, left-hand refrigerator in the corner 20 minutes housekeeping once a week industrial laundry ruins my clothes I could really go on about SERVICES being antagonistic to the kindest one could ask for But I don't call for help in the daytime if I can help myself at all I've been asked to lie in my urine until the aids come back from break no one comes for two hours when I call finally I say no do not do that they say yes yes and it's done a great inconvenience to myself

While the facility is beautiful and amenities plentiful, the care promised in Assisted Living is not what’s been received. Grand Living doesn’t live up to its name. Communication also lacking. Still no answers why meds were overlooked. We are experiencing a “bait & switch”. We do not recommend Grand Living. We were fooled by the “grand”.

Corporate will demolish this organization. Their insistence on managing free standing communitie while sitting at a desk, out of state miles away. HR overrules the needs of the residents and no one blinks. However they ignore the voices of those that actually know & care for the people that call Grand Living home.