Grand Living

Facility is first class Assisted living care is generally good but can be uneven For the price I think they should have a higher CNA to patient ratio

As my mother is the one who is staying at The Grand - she loves everything about it with the exception of the food. She is hoping that it improves. It is a wonderful place - the staff is so welcoming and the attention to detail is fantastic. The offer an array of activities and overall it is just wonderful.

Probably what I like the most is how pretty and clean it is. From what I hear from my mother n law, she and some others think the portions aren't very big

Lovely apartments, great facility. Not open long (less than 2 years). Still struggling with personnel turnover and not good communication between departments. But friendly staff and caregivers working well with Mom.

The staff is responsive. They should have a walkin bathtub. Yes I would recommend this community to other families.

Very expensive! Meals are great. Staff is friendly, but they sit around on their phones a lot. Room sometimes is a mess. Clothes just thrown on the shelves. But I am a neat person. Sometimes I go out and my husband has on a dirty shirt. I know he is a messy eater, but a shirt is easy to change. Lots of great activities! They encourage the residents to participate. Pretty satisfied overall!

I would highly recommend them for memory care. The care team has been amazing. They are communicative and really care for their residents. We have had a great experience with Grand Living. The staff has been amazing with my Mom and are so responsive. They love to have the family involved and regularly provide me updates on my Mom and send pictures.

The restaurant choices, the medical staff on site and the salon. Yes, I would recommend The Watermark at Coral Gables to other families based on the experience we have had so far, my parents best friends moved in 8 months ago.

They are very friendly and staff is helpful. The cost is very high.

Monitor the drugs being dispensed. Cameras in rooms are helpful. Encourage participation in activities

If you move there in independent living I think it would be great, lots to offer, very active community, assisted living didn't get hours of care we were expecting or paid for, which was disappointing but also I think very common. had to stay on them about the level of care. staff overall very helpful and caring

They let my dad fall on the floor and don't recognize it for hours.

Amanda was a very relaxed and friendly guide. She showed us 4 different styles of apartments. Even though I really liked this place, Mom did not like the apartment layout ...too much kitchen, not enough living room. Several people at lunch stopped by to visit our table and said how much they enjoyed living there. Mom said she would probably enjoy the community but something just wasn't appealing about the layout of the apartments.

I have a friend who lives in the assisted living facility, I would say that his biggest complaint is, he does not like always being inside. It feels like an older peoples prison. They lack the access to outdoor living. Don’t get me wrong, the facility interior is exceptionally clean and well staffed. When making seniors feel like they have a normal life it is important that they have a lovely outdoor space to retreat to. This facility, the Cordova, does not. It is not normal to expect seniors to live their entire life inside these four walls. The interior of assisted living facilities are impeccable, bu they clearly have not put any investment in getting these fine seniors outside, for a break in the monotony of being inside. One other aspect that I have found with talking to residents , they do seem to have a lot of complaints about the food.

Our experience with Grand Living was beyond terrible. Behind the shiny new building and amenities, is a critically uneducated medical staff, supervised by an inadequate nursing director. We took my mom out of there after only staying 2 nights. If I could rate it a -0, I would.

Our family moved our parent into the facility in late 2024. We needed a solution that was convenient to our home, but would provide dining options and social interactions for our elderly parent. As soon as they moved in, the staff went silent and none of the services promised were fufilled. The dining room service is terrible - to the point of being a danger to residents on limited diets; one of the restaurants is always closed without notice due to "staffing issues." The cleaning staff never shows up when they say they will. The Executive Director was fired and the replacement sent from Corporate is now raising rent almost 10%, while not providing the services at an acceptable level. Talk to residents before moving in here or relocating a loved one - they will tell you the truth!

barely one year old with new management in September, firing of onsite admi last Friday The right hand does not want to know what the left hand is doing bullying by administrative staff, Inept administration Overworked aids = much staff illness Serious language barrier Design of ALF unit not helpful for disabled with Walker --overhead cabinets, uneven floors, left-hand refrigerator in the corner 20 minutes housekeeping once a week industrial laundry ruins my clothes I could really go on about SERVICES being antagonistic to the kindest one could ask for But I don't call for help in the daytime if I can help myself at all I've been asked to lie in my urine until the aids come back from break no one comes for two hours when I call finally I say no do not do that they say yes yes and it's done a great inconvenience to myself

While the facility is beautiful and amenities plentiful, the care promised in Assisted Living is not what’s been received. Grand Living doesn’t live up to its name. Communication also lacking. Still no answers why meds were overlooked. We are experiencing a “bait & switch”. We do not recommend Grand Living. We were fooled by the “grand”.

Corporate will demolish this organization. Their insistence on managing free standing communitie while sitting at a desk, out of state miles away. HR overrules the needs of the residents and no one blinks. However they ignore the voices of those that actually know & care for the people that call Grand Living home.