Grace Management, Inc

We have had a few issues along the time, however everything was resolved in a timely manner and they worked so well with us to get those issues resolved. The staff members have done a pretty good job given this past years circumstances and we have a really good rapport with the executive director, she has been great.

Great environment. My husband and I actually got to do an on-site visit. The staff were very friendly. The residents that we interacted with were very nice and very complimentary of the facility and staff. The residents seemed very comfortable.

I am happy with this community, The communication

ratings answered above

The staff members we do encounter are great and very responsive. Our loved has mentioned they are doing bingo which is the only activity at the moment. The frustrating part is that the residents will only get a prize which is a piece of candy if they finish the entire board of bingo. The location of the community is very convenient and for St. Patrick's Day they are letting the relatives drive by and honk and waive to their family members.

All of the staff members we have encountered have been very friendly, helpful, and our loved one is really happy there. Our loved one enjoys the activities, however the food could use a little bit of improvements.

The communication between the staff and the community. I would recommend this community to others

Overall a great choice with a great value and proposition and services

My husband has been at Heritage Oaks now for over 2 years. I had moved him from another facility that was both unsafe and ill-staffed. Since I had this unpleasant experience I know what good care would be like.. He has been kept safe, active, well-groomed with dignity, loved by staff, and secure in a healthy and clean environment. I was truly impressed with the attention he gets, the activities he is kept engaged in, and the staff leadership I have seen first-hand at this faility. Although his mind is deteriating and his body is slowly fading his care has always been given with his dignity, health, and safety in mind. I would 100% recommend Heritage Oaks as a beautiful and professional care facility to place your elderly loved one.

I do have a few complaints, they have garbage cans out front that they do not pick up and you have to walk past them all the time. The other thing is the food is ok, but I am not able to eat some of it because of my stomach problems. The staff members are all very sweet, they are always doing nice things for their residents. They have also been doing very good with the covid regulations. I would recommend to others looking.

I do have a few complaints, they have garbage cans out front that they do not pick up and you have to walk past them all the time. The other thing is the food is ok, but I am not able to eat some of it because of my stomach problems. The staff members are all very sweet, they are always doing nice things for their residents. They have also been doing very good with the covid regulations. I would recommend to others looking.

Our loved one moved in right before covid, so our experience was pretty limited.

The community is clean and, they have reopened the dining room and they are eating in shifts. They have had no residence with covid, and their covid plan has worked well. I would recommend the community to others.

We chose this facility at the time because of the location, it was very convenient to visit for us and the price for it being brand new was very reasonable. She was in memory care so they were smaller rooms. It was difficult because we were in memory care, so the activities and things that made it so appealing we did not get to take advantage of. The meals were chef prepared and very good. I would recommend.

I would recommend you be hands on with the care staff for your loved one and make sure the staff does what you want done. The staff was good at communicating via phone or visit. They were prompt in response to any of the questions I had.

The community has a friendly staff, they are well organized, and very attentive to the residents. My loved one isn't as social as others, but I don't blame Shorehaven. The staff are responsive to any questions or concerns I have with my loved one.

We chose Windward Palms at the time because it was narrowed down to 3 locations and they gave us a deal that if we signed up by end of the week they would waive move in feed. They also had very good amenities that we liked as well. He is in the larger of the 2 studios, they have a huge variety on apartment sizes. I have never eaten here myself, but my father is not a big fan of the food. I would recommend the community, but they would need to the pros and cons. They had an amazing leasing agent but she left a couple of months ago. They do have a roach problem here, they have someone come in once a month to spray and recently more like once a week, I think this is due to the food being delivered to the rooms. They have a very unusual amenity, they have a program where if you sign up and make a request, each one of their properties (they have about 300) has 2 rooms that lets other people from the other properties for 7 days come and stay at no additional cost.

What stuck out to us about Prestige Assisted Living was the shower in the bathroom, it was a large walk in shower that was important to us because she is in a wheelchair. It was able to accommodate her needs better than others we looked at. The room sizes here are just fine. I have eaten here and the food was very good, they are fresh, chef prepared meals. Overall, I would recommend.

We really like the nursing staff and the manager, our only complaint we have about the place is over the weekends there are no regular staff members. The rooms are nice, and our loved ones thing the food is good.

We chose Prestige Assisted Living because of the affordability and the location. The room sizes here are very but they were adequate for her needs. I ate here and the food was hit or miss depending on what was being served that day and they did have some chef turnover. I would recommend to others looking.