Grace Management, Inc

I think they need to do some pressure washing on the outside patio and walkways . One of the things that is just awesome is that make it a point to take my father to volunteer at a hospital they take him and bring him back that is above and beyond.

Other than a few issues which have popped up recently things have been great overall! My parents absolutely love it here, they really enjoy how busy and active the community is! There are so many activities sometimes they leave their apartment in the morning and don't return until the evening. They say it is like a cruise ship! However, they have recently had a lot of turnover in their kitchen staff, and both the quality of the food and the dining service have suffered for it. I'm hoping the decline in dining quality is temporary, because otherwise this place is great!

The day before moving in and the actual move in day were filled with last minute paperwork that I needed to send them by fax and seemingly being not quite prepared for my father's arrival, even though they had set the date and time for us to move in. Care, however, has been excellent. The staff has helped Dad transition easily and are extremely attentive and caring.

My mother has lived here for a few years. The overall experience here has been overwhelming. The staff is amazing. They are so kind and caring to all the residents and visitors. The dining hall here goes beyond anything we ever expected. From the fantastic homemade soups they make each day, to the many choices for each meal to the homemade desserts served daily, it's hard for the residents not to gain weight. The number of activities held daily/weekly are to numerous to list. Their is always something to attend. Plus a movie theatre where great movies are shown daily. The Halloween party is over the top! This is listed and advertised as an independent living facility but the care given to residents goes far beyond any facility I have ever seen! I have slept so much better at night since my mother started living here knowing she is safe and well cared for. My husband and I look forward to the day we can move in.

I do not know how I will rate this after I have been there a few months. The movers are here today to move me in. All I know is that The Churchill is very expensive. It better be great.

Camelia seemed to be the best choice for me. Its nearer to my son and as affordable as any I was able to find. They have a lot to offer.

We like the place, we haven't really moved all of our stuff in yet. It is very nice. They are a good size.

I toured several different assisted and independent living facilities before recommending this one to my mother based on the main factors of location, price, cleanliness and dining. After touring this and one other facility, she agreed with my recommendation. Shortly after move-in she began to need personal care due to a change in her health and she very much likes the services she receives from the ComforCare personnel (at additional cost). The Town Village and ComforCare personnel are very personable (and observant - they will notify you if they see a change in your loved one's behaviors in case you might not be aware). Mom participates in some of the activities provided by the Town Village staff and also utilizes the services of the on-site hair salon. My experience is that all maintenance requests are performed promptly. They seem to run a pretty "tight ship" and I feel that my mom is in a very safe environment.

It's not perfect but it's really good. We're pleased with it. My dad has meals and I think they're very good. In fact, I'm going there for dinner tonight. I think the activities are good. My dad hasn't participated in a lot but they're good. They have several exercise classes and he enjoys the social things and playing bingo. The housekeeping has been very good. Any time there is something that needs repairing they are very prompt. It's a very friendly place and everyone is really happy to be there. He's doing as well as anywhere. The only negative, and it's not really a negative, is I think they could do a little better with assigning someone to new people to show them around. I'm very pleased. We're really glad he was able to move in there. I can't think of another place that would be as good for him. It's working out well.

The piping in the AL building was being replaced on the second floor when we arrived, and we experienced cold showers for 13 days. The problem was a stripped valve. — not the piping. Three days after moving-in, our account was debited with no previous warning or explanation for an additional amount. The initial quote I received and for which I wrote our first check was incorrect. For three months, our rental invoices were incorrect — my account became my husband’s and his mine, which affected the amount sent to our long- term ins co for reimbursement. The new computer system did not save the data. Med aides were caring and good to us. The nursing staff was good. The dining room staff worked hard to please. Some meals were too spicy. Housekeeping was a big help by changing sheets weekly. A laundry room on each floor was a plus. More challenging activities other than trivia, movies and music would be welcomed by all. The CEO was available, and the receptionists welcoming.

I think the sales person (she is no longer there) was very pushy and said things to get me to sign. She was put in assisted living but at her first review, the staff put her in memory care. There was no meeting beforehand with me and not a very satisfactory explanation to me as to the reason why. I did not get to see any paperwork. While in assisted living, she had an incident where she got too hot while I was drying her hair and passed out. The emergency medical watch she had on was not working and I had to go out in the hall and scream for assistance and it took a while for the ambulance to come. It was on a Saturday and staff didn't seem to know what to do but they had her record which said DNR so they weren't going to do anything! I kept calling Faye's name and hitting her and she came around. At first in assisted living, Faye stayed in her room in the bed. I don't think they had much going on or it was early in the morning for [name removed]. When she moved down to memory care, the residents sat around in the big activity area a lot. There was a price change too which was another reason I moved [name removed]out.

The overall facility amenities and activities were the reason we chose Portside at Grande Dunes. FYI of all the facilities that we visited in the Myrtle Beach area this was the nicest by a lot.

Staff is helpful and supportive. Facility is very clean. Mom was able to make friends and enjoy the social activities. According to my mom, more choices and quantity would improve the food. I believe they were short staffed during her stay, so this may have impacted.

Allways welcoming. The staff listens to the residents. As an example, I was there one day and the chef was talking with residents. The subject was what do you like, what we can discontinue and is there something you would like we haven't had. Not all activities appeal to all but the variety provides choices. Communications ++ If I was ready it would be high on my list to consider.

Meals are only 2 times a day. It was great when mom first moved in... beautiful new facility with great staff but mostly empty (just opened). [name removed] management took over & total staff changeover. No longer served meals in dining room unless bar area too full, lack of staff led to cold food & limited options, lots of changes. Might be better now after several months of new management though. It's more of an apartment building for elderly & not like care facility... no grab bars (had to buy own), no fall alert/medic alert in independent living, won't check on resident/call family if 911 called by resident. We moved mom back to Town Village when they lowered their rates because she needed more assistance than Summit offered & there is more staff to dote on her

We moved my uncle into Vista Pointe at Mira Loma in Henderson, Nevada. The staff knows his name and greets all the residence with a smile. They are aware of each resident's needs. The large dining room can accommodate all the walkers and motorized chairs, and will also accommodate my uncle's daily food requests. They are all caring professionals. The place is clean and inviting.

Friendly staff but sometimes understaffed. They could improve on the quality of product and preparation on the meals. They could improve on activities by welcoming and introduce attendees - also encourage residents to interaction.

The rooms are nice for the money and they have lots of activities from which to choose. Also the food choices are nice and staff is always available if needed. I would also say that they are very efficient

The staff are very helpful, friendly and supportive. There are lots of activities, some regular and different things for all holidays. The apartment is cozy and comfortable.

My mom was confined to her lazy boy chair all day every day at home. We tried getting her a mobile chair but she could not get used to it in her home. At the facility it is more wide open for her to get around and be able to socialize. She is very happy now. However (as I'm sure with most residents) her transition was very hard. Mom had a hard time vocalizing what she needed the care tech's to do for her. She is completely paralyzed on one side and needs total care. We pay for level 6 (highest care) 2 person transfers and they never have a second person available to help so sometimes the techs have problems handling her because she is very over weight. So even thought paying for the extra care she does not always get it. The only other issue we may have is if she needs wound care it seems like a project to have the issue looked at. It was hard at first but now mom is very happy there so overall I believe we made the best decision for her.