Grace Management, Inc

Beach House Naples is a new community with very little residents. Some of the staff was nice. I felt that some of the staff weren't going the extra mile to help my father out or understand him. The set up of his room was not working very well for him and the staff wouldn't explain to him why it was set up that way. The money spent was not worth the services they provided. It's a clean and well up-kept community.

The employees work short-handed constantly, putting the residents at a big safety risk. Also some PCAs are rude and tendencies to bully and intimidate elderly residents. The same PCAs call in sick too often with no precautions.

Enjoyed talking to Bill. Learned a lot.double occupancy is too small however. Very friendly staff there.

At first glance, I liked it. Bright and engaging atmosphere....residents seemed busy and involved. Beautiful parklike grounds for walking. However this facility is not accredited, and their rates fluctuate with “supply and demand”.....what???

The highlands was okay. However what I did not like about it is that 2 of the 3 CNA or careworkers were on dinner break at the same time. The third careworker was working with other patients and there was a patient in distress with no one to help them. This turned me off completely. This will not be a place for my Dad and I can not trust someone to be around if he is in crisis.

I was extremely unhappy there. The meals I got weren't good, the things that were suppose to be cold were hot and vice versa. It was just marginal food anyways, in my opinion. It was just an unpleasant experience.

Not enough car service available for residents depending on them. Chief left recently and quality of food below expectations. Showers are dangerous in some units for elderly people. Should all be Changed out, [removed] ready to happen. No major event for the Fourth of July. Only an hour and a half picnic middle of day. Very upsetting. Again not up to spend or expectations. Very sad.

I toured here when I was looking into options. I wasn't very impressed with them. Nothing specific, but I wouldn't recommend them.

Small studio alcove apartment. Rather worn and tired surroundings, for example carpet in common areas needed cleaning or replacing. I just didn't click with the atmosphere here.

Has an abundance of amenities and I love that some of the seniors were on their way to shop as I arrived!! Stephanie was great. Explained everything really well. The store, ran by the residents...great idea. It was just soooo large. The hallways seemed extra long, however the elevators were close Will more than likely revisit b4 final decision is made. .

We visited this community when we were looking into care options for a loved one. In terms of the facility itself this seemed like a nice place, the apartments had a nice spacious set up. However my loved one was not confident they'd be able to provide an appropriate level of care.

Reviewed the material and had a tour on 10/22/14. A very clean and attractive place, but the apartment setting/environment is not our favorite facility. The two bedroom apartment of 800 sq. Ft. is very small for the price - 3,000 - 3,200 per month.

The last several months things have been going downhill Prices are going up and service going down.

My mother just moved in. I had a couple of meals with her there and waited over an hour to be served anything. My mother has walked out two of the last three mornings for lack of service. The problems discussed by previous reviewers still exist. If you pay for two meals a day (breakfast and dinner) and they cannot serve you then how do you get refund or credit for services not rendered? In addition, after putting down a deposit late last year on a unit, we were not told about the legionella outbreak until we moved in. Common courtesy would dictate that The facility is lovely. Someone needs to exert some leadership to fix.

Nice, but an independent living community. Not enough meals come in the package so by the time you add meals, pill management, bathing services, etc. it makes it expensive. Rooms were large and airy with lots of windows. Good activities program. No doctors visit the site. I would have to keep track of ordering his perscriptions and making sure they were delivered.

4 story facility with no ALF units on first floor. Mom would not be able to navigate the halls and elevator.

Apartment is more spacious than any I have seen. Grounds small. They have an inground pool which caused me some concern as people that need assisted living usually have some gait problems as well as balance problems,and they are opening a memory care unit, when asked they stated that there was no plan for a lifeguard. They do not have an RN on premises 24x7, just the day shift. We noted food scraps on the floor in the dining room and when we mentioned it, it was not addressed to our satisfation sort of ignored perhaps 'sorry that this has happened we will correct this issue' would have helped. The facility was clean everwhere else we saw. When queried if Mom needed help changing a battery in a remote due to arthritis in her hands we were told yes for a $10.00 fee or perhaps a change in the level of care. They have a great deal of activities planned, perhaps a daily schedule would be more helpful to the residents the complete month is a bit overwhelming to seniors. They do offer rooms to family visiting from out of state at $85.00 a night with breakfast. If you have a meal with your family member they charge for it with dinner at $15.00 Worth considering if they correct the concerns that I have. Pet friendly, friendly staff Welcoming to family participation.

We had a very positive experience at Heritage Oaks. Paige Carpenter (Director) sat down with us prior to the physical tour and got to know us. Not only did she answer all of our questions, she pointed out some very important issues for us to consider regarding this important life event for our friend. We like all of the floor plans. We had an opportunity to meet one resident on our way out. She expressed positive comments to us about her apartment and the other residents.

Visited 3/4. Some potential if mom wants 'Hotel' format. Truly at top of range for monthly expense. No Buy in but no 'contract for care' security.

My dad visited when he was thinking about moving, and he thought that it was old and outdated. Everything was a little off; it was just old. He had a meal and he said that the food was good, but he didn't see any activities going on.