GenCare

We toured 6 facilities in our hunt for a place for my 95 year old Mother. For our needs the Lodge stood out above all others. The staff is friendly and respond quickly to your needs. Mom is not in need of assisted living yet, however, when she is there is staff to respond. She has just been there three weeks, so far we are happy.

It was a very easy transition. They were most helpful with every step and had the answer to every question. It's not like you were pushed aside. All of the staff is friendly and the residents are happy there.

I am so pleased with Madrona Park . It's small and homey. It is fun to visit there. The friends I've taken to visit there really like it. The staff get him involved in anything going on. They have cookies and coffee for the residents. It smells like home. He gets help getting dressed, taking showers, and help when he falls. They have a lot of activities going on there. It's just overall been a great experience.

My loved one lived here for 4 years before we needed to move him due to increased care needs. The Lodge at Eagle Ridge is a wonderful place, and we'd still have him here if we could! It is a beautiful property, and the staff is very friendly, it was like living in a nice hotel. I highly recommend this place!

Unfortunately my loved one was only here a short time, but my impressions from her stay were very positive. It is a nice looking facility, and the staff here were all very professional, gentle, and kind.

Ballard Landmark have done a great job getting me the sort of physical therapy that I need. I get the one on one attention and care that I need, which is very important. The food here is great, as are the wait staff. The worst thing about the place is the housekeepers. There is a high turnover rate there, and there have been a few things from my room that have gone missing. Some of them are good, but some are questionable.

Excellent facility. Very professional experience with Mindy Byers. I liked the facility, the environment, the cleanliness and the comprehensive services offered. The only problem is that the price point for the Single apartment was not very much less than what we are currently paying at The Summit. Therefore with anticipated services running $ 1000.00-1200.00 per month, we would exceed our budget. I also felt that I'd like to have my father in an Assisted Living facility a little closer to the Northgate area, as my brother Rion lives in Wedgewood. Otherwise I would highly rate this facility with 5 stars. Mindy Byers is very knowledgeable, professional and very caring. I really appreciated her follow-up phone call to see if we had any additional questions. I think that Ballard Landmark would be a terrific Assisted Living facility for my Dad.

We really have had a great experience with Emeritus! The price is definitely fair, and you get a good value! They were close to home, but they also have Memory Care, which we wanted available in the future! Our loved ones have had a positive experience here as well! There were, of course, a few glitches in the beginning, but they were amazing! They were a huge help with moving, and it's been a very positive experience so far!

Everything has been great here! My loved one is very pleased with how helpful they are! I knew it would be good, but I didn't know it would be this good! She's extremely plased with the staff! The activities are good - they do church outings and sewing activities. For the most part, I haven't heard anything negetive about the food. We really liked this location because it's near my work and home, but we also really liked how comfortable she felt there. The environment is comfortable and the director was exceptional!

I am from out of town but looking for a place for my father. I really liked this place. The staff was friendly. They had cookies at the front desk just like at some hotels. The rooms were large.

The overall staff is friendly especially the general manager and the marketing manager. It feels more like a hotel then anything else. Mom hasn’t complained about the food either.

By far the best we've seen. The three stage approach is even better than we anticipated. They also offer an assessment without condition to our 'deposit' - a free service so we know the best placement and care package to start. This is very helpful when trying to plan for a changing budget. Emeritus provided us a printed price list for their base rents and care levels - not provided by Auburn Meadows. Emeritus also offered us the option to use my mom's long term care policy. We have been referred to their partner - Elder Resources Benefit Counseling - who can help us understand her policy and how we can best communicate beginning a claim and helping my mom receive the benefits from a policy she's paid so much $$ into. There seems to be immediate openings both in the assisted living and in the mid-way group. There was no pushing us to decision which we appreciated. They were good about communicating 'we are moving at your pace'. We have decided to schedule the assessment this week and we hope to make a decision soon at either Emeritus or Auburn Meadows. But feel very comfortable with the options we've seen to make a decision for my mom.

Loved it - the place, the people, the food, and the program. I can see Mom living here if she can get past the smoking issue.

My mom has been here for over a year. She has been treated well, always looking out for her safety and well being. During the pandemic always taking care of the cleanliness and making sure she and all the residents are safe. We as a family are so greatful to all the staff and administrators for keeping our mom safe and cared for. So grateful happy Thanksgiving !

We toured this beautiful community. The staff was nice and caring. We did like that they had a lot of different type of care. We liked what was offered with the menu and the activities. We think that this would have been a good community for us to move into. They did not have the type of care needed. Families might want to tour this community for the care of a loved one.

Mom is now a resident at Madrona Park. She is meeting new people and becoming settled. The facility is cleaning, the staff is friendly and helpful, and we are happy with the care services and daily activities. My brother is handling the financial piece, so I'm unqualified to address that question.

I really like this place when I toured. I almost moved in but the location was not very convenient for me. I have to go to Seattle with the VA ad that would have been too much of a struggle with having to go through traffic and busses. Other than that, I really did like everything about this community.

Our Mom has only been at Madrona Park for 3 weeks, but she has settled in very well. The caregivers are very kind and compassionate. They have involved her in daily activities, which she wasn't doing before. We are very pleased so far.

Seems like there's been some front desk turn-over, not sure why. The food is ok, but on my tour it was described as "farm-to-table" and it is more like almost average diner food. The hallways, particulary stairwells recently are looking unvacuumed and kind of shabby. It's still a relief to know that help is a button push away, and that she gets clean sheets and housekeeping every week. She also filled.out an extensive questionnaire about her interests, but that info was never used to connect her to others in the community who might share similar interests. Her new friends circle is pretty small (part of that is on her, she knows, but also she feels the community could do better with a newsletter, or a bulletin board...some way for those who maybe eat on different schedules to find each other (if they don't participate in the other scheduled activities).

It is a learning curve putting your parent into memory care and one that my siblings and I did not look forward to but it became 247 care. We felt Gencare was a great match for Mom, nice directors with a smile when we visited and lovely garden area, that in spring Mom will enjoying. Mom has had some medical issues that has been a little bit of a challenge, to get her signed on to the Home Doc and evaluated and obtain prescriptions. There are some issues with communication and follow up, this is all new to us and Mom adaptated to her new eenvironment had not been easy for us or staff, part of the learning curve. I was hoping there was some type of documentation that could be accessed for family members so we can check on daily/weekly updates without calling staff and taking up their time. That being said, Gencare Corp.has reached out to me to discuss further about our concerns. My siblings visit at all different times of the day during the week so we probably have more concerns.