Florida Assisted Living Management

As far as the regular floors I do not have a problem, staff was always very nice and pleasant but when my family member was moved to the 2nd floor Memory unit my feelings changed dramatically. The staff on the 2nd floor are mean and uncaring, the night shift is the worst. I do understand it is a hard thing to deal with but if you are not able to deal with patience with memory loss than they should not be working on the floor.I do have to say the activities director on the 2nd floor is very nice and does try to keep the residence active as best she can. It is a very sad and depressing floor. I truly hope something changes very soon for the sake of these poor residence.

My mother was here for a year. If I only knew what I know now. If your loved one has dementia and is living in the "assisted living" section of this facility, don't expect much assistance. She was rarely bathed, she would be in the same clothes for days. Her clothes not washed. The staff does not know how to handle or care for people with dementia. Do yourself a huge favor and find a small facility . There are great ones with 10-14 residents and then your loved one will get the CARE they need!!!!

I lived here for several years and I don’t know what’s happening the state is here almost every couple of weeks , the staff turnover is horrible , residents have left, management changed which is worst , French menus ? No menus on the weekend , care staff overworked, the nurse loo stressed

If you love your parents, do not walk—run in the other direction from The Sterling. Placing my parents here has been one of the most painful and regrettable decisions of my life. What should have been a place of comfort and dignity has become a site of manipulation, exclusion, and emotional harm. The executive director, [name removed], has demonstrated a shocking lack of compassion and professionalism. Her actions have not only undermined the core values of caregiving and family unity but have caused immense emotional damage to both my parents and myself. Rather than fostering healing and connection, she has leveraged her position to isolate, control, and alienate. Despite being my parents’ primary caregiver for years, I was forcibly removed from the facility—humiliated, berated, and treated like a trespasser in the lives of the people I love most. My parents, who repeatedly ask for me and express a desire to see me, are being denied their basic right to maintain familial bonds.

Proper training management, guidance and accountability of staff. Even with a private-out of pocket aid for my dad he had 3 UTI's because of lack of care. The last infection caused a severe bleed for several hours when the aid found him his bed was soaked in blood. No one had come into his room (not even to feed him) at [time removed] he was rushed to hospital. We could not obtain any explanation as to why no one notice for cared to do the "required" morning check and feeding. Their disorganization and severe lack of staffing and caring for patients that we witnessed was the total opposite of what they promised when we moved my dad into the facility,

I would caution against contracting with this Assisted living facility. New management is destroying this ALF. Since the new management arrived, there is high employee turnover in reception, food service, medical and social departments. Contracts are not being faithfully honored, and they are pushing residents toward traditional Social Security and away from SS HMOs so they can bill additional services. It's all about revenue maximization performance per room for management. Their corporate office is probably driving facility management in this revenue grab at the expense of residents and their loved ones. As a result, services, community activities, and food quality have all declined under the new management. There are plenty of ALFs in Palm Beach and Broward who place the resident and supporting family above corporate revenue grabs. My opinion and experience with this ALF; you should look elsewhere to place your loved one.

I unfortunately have to live here. The night staff steals, they stolen clothes, snacks, and whatever else they find desirable. Some of them yell at the residents. They talk badly about residents. I am not satisfied with my stay here or the treatment I receive for staff. I want my money back, I am so not satisfied with my stay here. If you love your family member, do not send them here. Not worth the money

They don't really provide care. Just watch that they don't fall over. Was not impressed and pulled my loved one out. Would not recommend the Sterling Aventura to others.

I was not at all impressed by The Atrium at Boca Raton. The facility was so dirty as well as the rooms. I went to the restroom on the first floor and could not get out of there fast enough, it was so gross.

Don't go to The Sterling. They lied about everything. There are no activities because they're always short-staffed. There's zero supervision. My loved one ended up in the hospital often after falling many times. They charged us for months of rent when she was only there for weeks. And in the end, they kicked her out with nowhere to go. During the sales process, they lied, making everything seem like sunshine and rainbows. But once you get in and sign on the dotted line, it's the exact opposite. The director is argumentative and not a good person. My loved one's condition steeply declined after placing her here, and I wish we had never done so.

Very disappointed. Worked with them for weeks, and suddenly no return calls after countless attempts. Unacceptable behavior in any business.

Toured here also. ED said would work with me on cost if other facilities were lower. No answer for the "dog service". Will take dog, but cost of hiring walking service is prohibitive. Not an attractive or homey facility.

What a charade! I heard the Sterling was a nice place for your loved ones, but I have found it to be anything but that. Even the Dr. is saying he never had any trouble with the facility, until recently. It turns out that even the Dr. has been having trouble getting through, to check on patients or give orders to a nurse. Staff members seem friendly and polite, in person, but it is very difficult to contact anybody or get help by phone. At first, I’d be transferred to the nurse’s station and the recording said the mailbox was full…then it disconnected me. Of course, you have to get somebody to answer the phone before they can transfer you to Never Never Land, to begin with. They have gotten better. Now the call to the nurse’s station goes through to voice mail, but Hell will freeze over before anybody calls you back. Go ahead and try to contact somebody in charge. They are masters of deflection. Tell them your concerns and they will tell you whatever they think you want to hear. I have found them to be [Removed] when it comes to patient care, especially at night. I’m pulling my loved one out of there!

Folks this place is terrible and mismanaged. When you try to talk to a manager amd have issue, he or she hangup on you. For their ripoff price, you can find other clean and caring AFL. I am telling you. Now it is all up to you.

This facility gives the impression of more of a nursing home than an assisted living facility. The smell of tobacco smoke was overwhelming as we entered, and while the facility seems clean, it is very bare and not at all homey.

this place is a dump do not take yor loves one here please please

It’s not clean. It smells. One of the worse things I saw was that when I walked in the front door they had a television area for the elderly people right by the front door – everyone is walking by. The main desk is there. Elderly people are always cold. I was just so unimpressed!

Very depressing environment Didn't seem particularly clean

They just were horrible, it was disgusting. Not nice at all. They never cleaned his clothes and his stuff always went missing. They had one or two employees that cared about him or else it would be no stars.

I would not recommend this place to anyone at all. I did not like this facility at all and would not like to see anyone move here.