FirstLight Home Care

They have many competent caregivers. They are friendly and trustworthy. I have one daily but occasionally need help on the weekends. The only complaint is that they can’t always accommodate on weekends.

This is my first experience with home care, so I have nothing to compare it to. I would be lost without someone to come be with my mom and dad while I'm at work. They clean, prepare meals, run errands, take them to the doctor, pick up prescriptions, etc.... I am always a little worried about someone I don't know being with parents, but I have no other choice right now. My only complaint is that if their regular caregiver can't come, they have to sent a substitute. This is a little unsettling for my parents. However, I realize that people need days off and this is something that's unavoidable. Someone who doesn't have little ones would be preferable, as they most likely take fewer days off because they don't have to deal with sick kids.

I'm very happy with First Light. They are quick to respond to both emails and calls and they are very good at matching up a caregiver with the client.

They did a good job. There were a few issues with reliability. Someone even quit, and they never called us. Overall it was a good service, sometimes you can't help certain staffing issues.

My mother in-law uses the services of first light home care of wiregrass. As to cleanliness, they are 5 stars, but sometimes, they don't put things back where they got them from and my mother in-law has a hard time finding things again. in terms of activities and care services, I would give them four and half to five stars. I would not call them nursing assistant, because it's more of assisted care. not nursing or medical assistance. They take her shopping or help her with cleaning, cooking or anything heavy type work.

There have been some ups and downs using this service. There have been occasions when the caretaker that I was expecting was not sent out another one arrived and that can be a disruptive situation. However, the staffing has been nice and been prepared when they come out and the agency attempts to work with the hours and days that I need.

They take good care of mom, however, there are some minor communication issues where sometimes I'm not able to reach the service.

It started off very well. It was after I started paying for the services that things went sour. There were issues with billing and the caregivers taking advantage and not being honest with the amount of hours worked. Overall the help was fair but the actual business is a shady operation.

Things went fine with FirstLight Homecare. The aides they sent were able to provide the care we needed. There was nothing we were particularly impressed with, but they got the job done.

First Light does not fit our needs. We want one care-giver 5 to 7 days a week. First Light rotates care givers every three days.

My mother received 2 weeks of services from this home care. I wouldn't recommend this home care. The reason is because my mothers quality of care was very inconsistent. The agency was good at sending someone out right away. The care givers were okay, some were good and other's not so much. The ones that were good, they did a great a job caring for her and her needs.

The administrative staff at First Light Home Care was very easy to work with and very accommodating with last minute schedule changes. The consistency of care provided by the caregivers was disappointing and for that reason I would not recommend First Light. There was one woman who was outstanding but most everyone else was sub-par. The women did not take any initiative, some were sloppy and unprofessional in appearance and spent most of the time texting on their cell phones. One woman forgot to remind my mom to take her medications, one woman forgot to bring her walker when dropping her off at my house for a day of doctor appointments and we had to clean up another woman's snacks after she left.

We have one caregiver, [Removed] who meets the needs and has the professional knowledge to care for Mrs. Rammelkamp. It has been a rotating door of inexperienced caregivers. One left my fall risk mother in law in the shower alone with the bathroom door shut. One could not seem to pull herself together because we had cats which unnerved her. One texted and used phone continuously. We have an organized setup, but several have not been able to come in without detailed instructions. One or two that left dirty dishes or could not handle patient comfortably. We have notified each time. [Removed] should have noted each time that we have let them know. Again, Jamecia is the only caregiver that works efficiently and seamlessly. Taking good notes and always monitoring and assisting Mrs. Rammelkamp. We are working with the Montgomery office but not sure if we can continue if Jamecia is not available. Very shocking how some of the caregivers have passed the interview and or recommendations.

I'm not having a very good time with them right now. I am trying to get a hold of them, and I am having a hard time. I am not having very good luck, they have had people quit, and had a couple that have had a rough time, one of them even took my loved one's phone away so she wouldn't bother me. They are having a hard time finding people to come out. I haven't had a great experience with them, and they certainly aren't relieving my stress.

Would never recommend this company to anyone. First visit was bad as “caregiver” was not prepared to care for my Mother. She was also very late. Company didn’t charge us for visit at least. Second visit the “caregiver” was late again and we had to cancel. Hate to leave a bad review but can not recommend this company. Hopefully they get it fixed for others.