Farmington Hills Inn

From the office staff right down to the cleaning and maintenance staff, everyone has been friendly , helpful, and caring. Whenever the family has questions, we can always rely on the staff to answer them in a timely manner. We are very pleased with the level of care and overall experience.

My aunt is very satisfied and I would recommend it to others.

While there is always opportunity for improvement I like the ability to see medical professionals including dentists on site & the concern of the care takers in dealing with the residents. They at times appear short staffed but I think that is a universal issue with such facilities.

The bathroom floor is sticky the majority of the time I'm there which is on average once a week. And the shower mat is always dirty. I did mention both and they took care of it. However had I not complained who know how long before they were cleaned! And regarding the cost my gut feeling is it's too high!

Our mother has been there 1 and 1/2 years and the last 4 months have shown a great improvement in staff attentiveness and kindness. I’m sure coming off of covid was very hard on this industry but Arbor Inn was very efficient in addressing any issues and we can see the change as well as our mother can too. Communication and medical attention is very exceptional with the wellness secretary ( unit clerk) and with the current director of nursing. The only complaint from mom and her resident friends is the meals either have lack of items ( milk for cereal) at times or just not happy with the tastes. Overall we are very very happy with our experience, communication and loving care our mother is receiving. We appreciate Arbor Inn and the staff so very much.

I'm gonna tell you a secret every senior (and family) needs to know. I've been living here since 2019. In that time, I've met people and made friends with people from all walks of life and have made friends with them. The staff here is truly very kind and caring. If you need something they'll find it or move to someone that has the answers. Many people have made friends and those sometimes have had a relationship some have blossomed into wonderful friends. If you (or a senior you know) needs a clean, family oriented place to call home, give Arbor Inn a call. It has a warm comfy feeling like home.

We chose Arbor Inn because it was the most affordable for us and the location was the most convenient for us. A lot of places are having turnover issues with staffing and that is true here as well. Overall we have been pleased with the experience and would recommend them to others.

We had a good tour at The Arbor Inn. Location was the biggest factor for us though, so we chose a place that was closer to where we live.

The tour guide sat down and talked to us about what we needed and where my love one was at that time and then gave us suggestions for other places for the best care. This was a good community.

Our family had an in person tour and we really enjoyed what the sales people showed us, but the bedrooms only had one bed, not like an apartment style and there was no kitchenette

We did a virtual tour of this community and it was very nice. The staff was friendly and they provided lots of information. The tour was very nice also but we wanted a smaller community that was very focused on memory care.

We chose Farmington Hills Inn because they did a virtual tour for us and the facility looked good. It is also close to our home so the location played a part in our decision. The value for the money here was better than others we looked at. They also have step up care, he went in as assisted living and is now in memory care. It is hard just because I have not been able to go inside the facility or communicate with them much. As far as I can tell, they have done a good job.

We chose Farmington Hills Inn because it was more affordable than some others in our area. The room sizes were good, they just have one size. The meals here were chef prepared off a menu that residents could choose from. I would recommend this community to others who are looking, we had a good experience. One thing I would add is that if you go after hours to visit a family member, they do not have a door person. Anyone could just walk into the facility.

Under normal circumstances it would be fine. The community was very accommodating during my loved one's transition to different parts of the community. I wish I had been able to assist with the moves within the community. Unfortunately due to the pandemic I wasn't able to. This is a community I would recommend to others for their loved ones.

The community was very good, but the staff could have been more compassionate. the one issue we had is they would not send her meds through medicare they had their own pharmacy. I would recommend this facility to others.

This community was a good facility and my uncle enjoyed it there. When covid started I think they could have used more personal protective wear. I would definitely recommend this community to others.

My visit went very well today. The staff and residents were enjoyable to meet.

Took a tour with [name removed] and was very impressed with what I saw. Everyone very friendly and director greeted each resident by name. It is an older facility but kept up well. Rates are very reasonable. We will be looking into possible placement for my mother.

This was a nice facility, all staff was friendly. Place was clean and didn't smell. I was just a little down after viewing the memory care area. The staff dealt with the patient's in a very loving and caring way.

Very clean. Staff is friendly.