Experience Senior Living

Awful! No communication! No care! Unable to get a call back from any of my questions and concerns. Moved my parents within 6 weeks! I would not recommend this place!

The residents need more care than what they are being given. The inside of their rooms have ants and it’s just disgusting. They do not have enough staff or actually qualified staff for the care that needs to be given. Just overall over priced and not very clean.

The staff is kind, but don't let that fool you. This is the most unprofessional company I've ever experienced. My family member's rent was either withdrawn late, early (causing overdraft fees), double, or never. They never seemed to be able to get their act together. I pulled my family member out after she had fallen and no one had reported it. The state got involved and Walnut Crossing has since been investigated as having violated state codes. My family member went several days in pain because the manager who saw her fall failed to follow protocol and followup with the medical staff. They also seemed to have little training with alzheimers. One evening a nurse was leaving her shift around 6, and brought my family member's night meds on the counter and said, "Don't take this now, take it tonight before you fall asleep." After about 2 minutes with alzheimers, she had obviously forgotten what the pills were for or when to take them. Then there was the time that Walnut Crossing lost an invoice that I needed to submit to the insurance. They had no paper or electronic trace of it, and didn't seem to care. There is a reason this facility is so cheap. You can't buy peace of mind for your loved one!!

The community is usually under staffed. They move their staff from assisted living to memory care and back. Usually the CNA's are overworked and over utilized. It all starts at the top with an executive director that only cares about filling the building and not the residents.

The year my mom was in dementia care at Brightview was the worst year of my life. Wellspring village was understaffed for the number of residents with a high turnover, and had no idea how to deal with dementia issues. Their solution to any hint of dementia aggression was to call 911 and transport the resident to the emergency room. Mom once went three weeks without a shower. Another tactic was to send the resident to a geriatric psyche ward for 6 weeks. I do not recommend them for dementia care for your loved one.

Selected BVWM based upon appearance; wrong thing to do. Five of nine senior staff left within 18 months with high turnover at lower levels. Good place if you are able to take care of yourself but not if you need help transferring, showering, are incontinent, etc. Bathroom and bedroom always smelled strongly of urine (this was not limited to this one apartment). RA’s lack adequate training (consistent rough handling caused injury) and their lack of response to pendant calls were a constant problem. Good food, pleasant facilities and if they get their personnel problems resolved, this would be a nice place. Found a better, smaller facility nearby.