Experience Senior Living

She was there in December and I thought it was nice that they had people coming in to play music on the piano. Their person nurses there that I thought were beyond fantastic. I felt like night there was a little bit of a staffing issue as there were some folks there who were very needy, including my mom. Mom had a private room and that worked out well. It was a little odd having people coming in and out of her room. Not much can be done about that, but I can see where that could be concerning to an elderly person. I imagine that facility is like other facilities when it comes to the door locked, and the staffing issue at night. Ideally, you would hope people sleep at night but with the clientele, there's a lot of people up shuffling around at night

people and staff were great thoughtfull and helpful however once my Dad passed we never so much as got a card of condolence.

It's been six months since my last experience with them so things may have changed the building is beautiful and it's always clean. I think they were having growing pains or opening pains during the time my husband was there.

The care aides have been great! They seem to be caring & kind. The food is pretty good in dining room. We have not had concerns about cleanliness of the facility. What we have had difficulty with is communication with administrators. It started having difficulty clearing up billing issues and then care coordination administrator not responding at all to multiple phone messages & emails. A return phone call finally received about 7 weeks after initial outreach to get clarification on care level & needs for Mom.

The room apartment size is great and they have a new crew working on the food. Everyone from the food service, aides, and front desk are very friendly. The medical Dr [name removed], NP [name removed] and their nurse [name removed] are exceptional. At times there is a lack in staffing, however I believe they are working on that. My loved ones laundry is brought back folded and her room is cleaned well once a week.

activities are very lacking specially, an evening there is none. the staff seems very friendly, but half of them don't know anything. the place he came from all food was included not a point system haven't got the bill for that yet? seems like to have plenty of staff that should be doing something. the place is very clean and new looking. The bar area is excellent.

Since my mom has moved to memory care, I am not happy with her care. Although the food is great. They need more compassion for the patients -I just don't feel they are getting the care they need for what we are paying.

The nursing staff is absolutely wonderful as far as attentiveness to my parents. They can be difficult to reach via phone. The administrative portion of their facility is poor. My father has been out of facility since New Years Day and i wanted to make sure they wont be charged for his care. No call back. Then the tenant above my parents had a flood and it came thru my patents ceiling. No call back after several phone calls and leaving messages at the front desk from anyone on the game plan on how it will be fixed. The maintenance director will never return calls. The whole clerical aspect stinks but the care is great. Meals are included in their rent but They charge $[remove] for each tray ( breakfast, lunch and dinner) to be delivered to the room to my mom, who is afraid to go to dining room by herself. To go items are $[removed] per meal. The $[removed] monthly fee should cover those things.

The staff who worked w the patients were wonderful. They were loving and caring. The facility is really nice and cozy. They do a great job decorating for the holidays and making it look homey. The reason I gave a 3 for cleanliness is bc there was always a smell especially down the halls were residence lived. But the facility itself was clean, and the community spaces were clean. The facility went thru several chefs while my parents were there. The food was one of the biggest complaints. It was bland and not a great variety. The last chef they had before my parents left did a great job. We were told he was fired. There was also constant turn over w the admin staff. The billing was inconsistent and not responsive To my sister who paid their bills. The entire admin staff has turned over in the 8 months my parents were there

Just in case you are looking to place a client in their Memory Care, I would urge to rethink it. The memory care is total chaos...too many residents with little staff to handle them. based on the care and the top level admin staff I wouldn't give a penny of my money to that place

The facility in general is very nice and well kept. I will say I think the rooms in the memory care could be cleaned more often. The staff is very friendly, but you do need to talk with them to go over exactly what you're wanting from them when it comes to the care of your family member. It took a few months of going back and forth with the staff before we were content on the care my grandpa was receiving. They also do a great job of posting on their Facebook page showing the activities and different things they do and I often see my grandpa on there exercising or doing creative stuff and that's really nice to see.

The senior staff are kind and helpful but they struggle to staff up properly. They have job fairs often and seem short handed often.

They don't have their act together. Much newer and modern. Also very quiet.

Most of my interaction with the facility was in the front end and with the hospice nurse. My mom only was there for two weeks before she passed. We picked the place because the memory care unit served our needs. The place was nice looking, clean and bright (in the memory care unit) and my dad was pleased with the place. He wasn't staying there with her since he is still independent.

Overall mom is happy and comfortable at Sancerre. The negatives are staffing issues and long wait times for dining service. Mom and her friends do complain frequently about dining menu too. Not geared to older palate at times.

Just be aware of the pricing and keep on them if you need all that they are charging for. It a great place and many activities during the week. Cost - does not seem to match. Keep raising price and when service not needed the want to keep charging . Food - here only few complaints. Seems chicken and pork chops always over cooked. They do run out of desert and other foods and patients don't always get the special or desert. Most everyone that works there are friendly nice and know what they are doing.

A lot of information I have is second hand from my sister who lives in Anderson. She talks about how friendly and helpful they are but also complains about the lack of follow through with taking care of the items I mentioned before. They've had numerous changes in leadership and each time there have been many changes. Not to say that they are bad changes but Mom is at a place where any changes are bad. My sister also commented on how poor the food is and often brings meals in from outside. We have had a few problems with medication. They seem to have her pretty sedated. My son is a pharmacist and says there is no danger but when I've been to visit she can't stay awake.

He only stayed 3 months and two changes at director. The other issue is contract labor. They are not attentive and just there to collect a pay check.Too much change in management.

The food is pretty good nice options and love that they can have a choice of pop. The actives are a nice change from the normal bingo actives you have everywhere else. The care partners and staff are amazing. So are the front desk ladies always super helpful. The kitchen staff is decent. Although their new administer is very questionable who I haven't been a big fan of. But the DON [name removed] has always been a pleasure to talk to.

There was a large staff turnover recently. New staff does not know residents and are not as compassionate. They need to spend more time with the residents to make sure they're getting the nourishment they need. An example is, there was a blind lady there for the past couple weeks. Since she is blind she falls asleep very frequently. They would put the plate in front of her hand her the spoon and walk away. I feel that they should check on her throughout the meal to make sure she's awake and eating. When pretty much everyone else was done she had only taken two or three bites. They took her plate away and handed her her dessert. Leftover food from breakfast is still on the floor at supper time. For two weeks in a row, they were served a bunch of noodles with a little bit of chicken stirred in. No vegetables. They are not getting balanced meals. I think that the good meals are on the other side of the facility, because those residents will know what they're eating and will remember. I feel the crafts should be more stimulating. They do a lot of coloring. They only do a special craft for a holiday. I have only seen two special crafts since she's been there. Communication is poor. I have received three calls since she's been there. One was for a fall. The other two made me run to the facility, which was not needed. When I got there they didn't know why they called me and I didn't need to show up. Depending on which staff member you talked to, depends on what you have to provide versus what they provide. Example toilet tissue. They let her run out when they told me they provide it.