Everbrook Senior Living

The facility itself is lovely. Staff was attentive and helpful. There were times when I had questions regarding medication or Dad's physical conditions when they were very poor at responding to my inquiries. I often had to leave multiple messages. I would recommend to others.

I really like the atmosphere and the girls are very good with the residents there. The only thing I don't like is that if your wheelchair bound you stay in the dining room from breakfast till bedtime. Also they do have activities but they never leave that room only to go to the bathroom. That's the only thing I don't care for they need other rooms for the residents to go in to do other activities

I have especially been happy with the care she has received in their EGIS Memory Care. She moved there from assisted living in December.

The place is beautiful clean and staff have been wonderful. Food is okay. Took a long time with buzzer to get help when my mom fell. I do need to follow up as she forgets but they are getting better with communication. I would highly recommend due to clean and inviting facility and friendly staff. They have made my mother feel welcome.

My mom moved to another facility over a year ago. But the staff and food were ok. The cleanliness was good. Her room was nice.

This facility is very nice well organized maintained and well fought out in its layout to incorporate and create a positive community. The only downside is expense. Most services seem à la carte which may be good for some, but can be pricey very quickly. There is no opportunity when the money runs out for patients to stay, which can be traumatic to have to leave a community that people have created. As long as you can afford it this seems like a great option.

All Staff is very caring and empathetic. There are a lot of activities every day and out trips. The food is pretty good. My mom has been eating well. If they are not feeling up to going down they will send food up (not all the time, just if not feeling well). The apartment is good sized and the housekeeping staff keeps both inside the apartment and the common areas very clean.

There is an area of concern we didn't realize when we admitted [name removed]. This was concerning assisted living and the clear definition therein. By its license, AL is just that... care adjusted for the aged where there would only be a need for minimal nursing care. Right now [name removed] needs more nursing care than the AL can provide. Unfortunately, it wasn't explained in depth enough for us to understand what the challenges would be when her LOC changed for the worse. My feeling is that, though the probability might be low at admission, it needs to be made absolutely understandable before admission.

My mother and I started our "Stonebrook journey" [date removed] as she moved into assisted living after my dad passed and didn't feel mom should be living alone. Mom was resistant at first, but as time passed she made new friends and enjoyed her new surroundings. It gave me peace of mind knowing that mom was being taken care, eating delicious meals, taking her medication, and participating in social events. Since then mom has progressed to the Memory Care unit in [date removed]. The Stonebrook Village team helped me immensely with this transition-as it is difficult for all parties involved. The Memory Care staff has activities and outings planned to ensure the residents are engaged and active which is wonderful. Stonebrook has brought in resources such as speakers, support groups and elder law presentation which have been extremely helpful to me as a caregiver to my mom. Highly recommend Stonebrook Village at Windsor Locks!

Overall it was a good fit for [name removed]. We had some issues with staff who worked so much but the letter of their assignments sometimes it felt callous and at one point [name removed] said she needed to hire someone to come in and pick up where staff refused to help. Meals were good and having alternate choices- not on the menu- was very welcome. Best thing was the balcony that we're lucky enough to get. She loved being outside, and having her little dog outside was a blessing. She also loved plants and gardening on her balcony was a pure delight.

If your loved one dies, you still pay for the month. That was the only negative I have about Cedarbrook Village at Ware.

The staff are great. The nursing leadership leave something to be desired in their communication between shifts. However, they have since let go some of the staff that were making this an issue. We'll see what the future brings. I would definitely recommend Cedarbrook Village at Ware to others looking.

I feel that my dad is safe and secure at Hillsbrook. They keep the facility and his room clean at all times. It never smells of a nursing home. They seem to have a lot of turnover, which is the nature of this work. The staff they have tend to be on the younger side but they treat the residents either respect and are friendly and seem caring. When we had to increase dads level of care to helps with ADLs, he didn't always get the daily/ weekly assistance we were paying for. There seems to be quite a bit of turnover in the kitchen so meals are sometimes good, sometimes not so good. But they now offer a "grab and go" café so dad can take a sandwich up to his room and that's a nice addition. Although my dad doesn't typically leave his room to join activities, they've gotten better with more variety for the residents. There are things that are offered for what his rent is that dad isn't taking advantage of but we're happy with pretty much everything

CNAs are kind and look out for residents. I would recommend to others.

The only problem I have with this place is the food is plain and repitious. Everything else is good. It’s clean well maintained the staff is always helpful. Activities are definitely geared to old people and not so much for the able bodied unless you like playing cards.

I would recommend this facility to others for their loved ones. Good food, good service. The staff was friendly and kept me informed. The care was very good and my father took awhile to adjust, but settled in well.

Staff really do quite a bit, despite it being ASSISTED living. It's overall a great place. They really get to know your loved one. They will be as involved with the family as the family is involved - therefore, you won't hear from them unless there's an issue. But if you're an invested family member, you'll know all about your loved one's day. At times you will find that if you don't ask, you won't know - for example if your loved one needs something. They will push certain agencies for outside help but it's important for families to know that it's always up to them who is involved in their loved ones care. You may have to push back a bit if you want someone other than who they prefer. It's a federal law that there is a choice in hospice, therapy, doctor, specialists, etc. They technically have a podiatrist but he's never there. Best to keep your own outside podiatrist. No hairdresser either - prepare to be responsible for your family member's nails and haircuts. No dentist that comes to the facility, but I don't think any places have that. The rooms in memory care are pretty large, both the room and the residents own bathroom. Great space and closets

I think my comment is more general, but families should be prepared to do lots of advocacy for their family member. Their special meals they do really well. Their portions for my specific family member are too large. It's often not super warm, but my mom gets hers in her room. And I think if you stick with the safer choices it's ok. But I'd equate it to low cafeteria quality. The kitchen staff, however are excellent, kind and attentive.

I am agent for a younger brother who is living there in an Independent Living apartment, is totally self-sufficient at this point, and is probably one of the youngest residents there. I'm not cognizant of everything they are doing there, but they have added new pub and exercise facilities and some type of unit for transitioning from assisted living to memory care, have made a lot of cosmetic upgrades to the property, and there has been a lot of top staff turnover, including the director. They have been making some property improvements and ongoing organizational and staff changes there in the last year. Not sure what effect this will have on the residents, but I believe it's intended to be beneficial. The prices have also increased.

A very welcoming & supportive environment. Lots of qualified & compassionate staff, CNA, nursing, activity & all floor staff including dining room wait staff, front desk staff & transportation staff.