Ensign Group, Inc

Grounds not kept up. Very dated apartments. dark hallways. Laundry down the hall.

I was bothered by their set up for care givers. Apparently there are a few for each of their two buildings, but just one person is in charge of the building for activities, kitchen duties, etc. She wore many hats so to speak. Her attitude was fantastic and she seemed to really love what she was doing. This place is just not for us.

It’s better than what some people may have who live outside – which is why I gave it a two. I don’t think the staff is mean or anything like that. It’s a classic nursing home – that’s how it feels. Part of it is population – part of it is how they run things. It’s the only skilled nursing community in our town at this time.

The food wasn't very good here. I wasn't real happy with the care here either. I was a little disappointed. It was okay but I felt like I wasted a lot of time.

This facility doesn’t follow through with what they speak of they lie and cover up to protect themselves I have witnessed first hand residents almost getting hurt and they don’t even report it let alone they do not tell the family or Spouses anything that happens to them. All the facility wants is the money. The skilled long term care floor on the second floor gets neglected. They get ignored. When the residents reach out a fake front gets put on and then within a few weeks back to being neglected I’ve witnessed them firing several people due to the fact the really caring employees won’t lie for them. This building has lost a lot of employees with ACTUAL HEART! And the ones flooding the building lack it. The management team is not professional and they do not care for the residents like they are supposed to they don’t even interact with them. They do not do patient care half of the time they write up fake reports about things that they did but in reality they did Not Do. This facility was a 5 Star but once [name removed] and [name removed] started working there it no longer is 5 star I give it only 2 1/2. The 2 1/2 is for the actual employees that have heart.

Waited a few days in order to be calm and unbiased. Went to visit your facility. And encountered staff with very flat affect. Clearly not happy to be there and I felt I was a complete inconvenience. Person I visited stated this is the norm. One staff member in particular, [name removed]. Went thru alot of trouble to not make eye contact with my family member, wouldn't adress questions when asked them etc.... not impressed at all.

Dad is 103, and in poor health, he's been living in assisted living for nearly two years. the last 4 months have been plagued with understaffing, can never reach the nurse in charge, because their voicemail is full, the nurse is rarely there, I've only seen the nurse 3 times in the last 3 months, and I'm up visiting dad mornings, evenings, afternoons. last week there was a flu epidemic and after two days the quarantine was lifted and at least 4 more residents became ill (dad wasn't one of them) making 11 out of I believe 24 on the floor. When they first opened a little over two years ago, it was a great place, and dad actually wanted to live there. If our family would have known how far and fast care has fallen we most definitely would have gone elsewhere

My mother was in the 'skilled nursing' unit on the first floor so that she could have rehab for an injury. At first, I was impressed by the new construction, cleanliness, and the rehab staff. That staff is good! However, it quickly became apparent that the facility is very understaffed/undertrained in terms of floor nurses and aides. They are pleasant enough, but the staff let her sleep in her clothes for days because she forgot that she had pajamas in the drawer. No one was there to assist her getting undressed at night. In addition, if she ran out of clothes, they showered her and put dirty clothes back on her without calling me. Really?

1) You ask for something , They say I’ll tell your nurse.. That happens over and over again. 2) pain management is awful. They wait for you to get crucial pain and don’t have any medicine to give you.. they fall behind hours before they’ll give you your medicine on time… 3) You have to wait hours until you get what you asked for..

They are not trained to assist with those that suffer from dementia. They have little patience for those that need extra care. Extra services that we were told they had changed after we moved our mother in.

This was the worst place for my son. No compassion to the patients. Please check elsewhere, my son died there the night after returning from K U Medical Center. I haven't heard from them since [name removed] died. They were not good at communicating they left phone calls unanswered. Please if you have a loved one consider other options.

It was great at first, and then it just went downhill from there. The elevators didn't work for over six months. People were stuck in their rooms. They had to be taking the food up to them. They close down half of the cafeteria. It was the worst experience, my mother-in-law and our family have ever had. I would not recommend Patriot Heights to anyone.

My Dad resided there starting in [date removed] and once it was turned over to Champions Healthcare Willowbrook, everything went south. The director is just appalling how she runs that place. Not safe for family members to reside at. Both skilled nursing and assisted living. People have left, people have passed and it’s been totally avoidable. The facility is run horribly. Negative stars!!!!!!’

Many of the staff are not professional. They gave my 86 year old mother someone else's meds because they didn't have hers yet. They wanted her to eat in the dining room with everyone else, even though she had just had shoulder replacement and couldn't even hold silverware yet (how embarrassing for her). They took over 30 minutes to bring an ice pack and never did fulfill a few other requests. They did not have any safety protocols (gait belt) for helping her to the bathroom. It was very noisy... not relaxing for a surgery recovery. They were not going to bring her food to her if I had not gone and checked on where it was. The social worker and one of the PT's were the only positives we encountered.

We moved out already. This is a great facility run by awful people at the top. Do not send anyone to this facility. When they took over from Brookdale, they fired nearly everyone. The residents made a mass exodus.

New owners are terrible. Most staff quit no longer there, without front desk, chef and activity manager for weeks. Price increase of almost [fee removed] per month, limit dinner menu to 1 choice, deacted help button in bathroom, and removed inside garbage upstairs to outside ground floor only. If we could give it a -2 we would.

I wouldn't put my worst enemy in this circus show of a nursing facility! I'm not exaggerating when I say that this place will harm your loved ones due to inefficiencies and lack of staff. My mother who's late 60s came here for skilled nursing rehab. This place refused to discharge her after I made several attempts to do so. They left my mother half naked, on the toilet, with her using her walker to beat against the cabinets in the bathroom to gets someone's attention even though her light was on. Took someone 45 minutes to come to her. I witnessed the last 5 minutes because I walked in to see my mother in this condition. This was the second time in a week. The social worker refused to return my calls then would go to my mother's room complaining about me calling. This place looks nice and the rehab was the ONLY good thing about this entire place. The food was gross. No answering call lights. No giving correct medication. Bad, horrible, worst place I've ever visited a loved one.

I would never go to this place. It’s dirty. They don’t take care of their patience. The nurses don’t speak English. My sister is there for five days she was sent to the hospital twice. They didn’t give her the pain medication. She was supposed to get after having back surgery And then they gave her too much pain medication. Next time she was sent to the emergency room. They told us she was because she had high blood pressure come to find out for the doctor. Her blood sugar was 330 infection her urine and they told us they were checking it every day . We complained so much to these people because of the way they treated her and what they didn’t do that we’re ready to put a lawsuit on them and have that place closed down. I wouldn’t even take Animal to that place let alone the elderly and sick. Also, the last time we were there, there was a male patient who was Screaming for Help so my sister went and told the nurse they went in there and the gentleman called, but he couldn’t reach.

My sister is blind and was at that facility for a approximately 8 days or so . They were very rude and uncaring. They would bring her food in to her and not even tell her it was there or where it was on the plate. She was unable to get up out of bed because she had surgery on her leg. So she was totally dependent on there help . She would push her help button and no response for 2 to 5 hours or not at all. The night CNA's would scream at her when she would push her call button because she a bowel movement. Again this would take them hours to respond then they would belittle her .I would never ever take anyone I loved to this place . It's a horrible facility and very unprofessional. I will calling the blind association of Arizona to fill a grievance against them. I wish I had checked reviews before I agreed to let her go there . I personally removed her on a Saturday and asked for her info for a doctor appointment for Monday and they refused give them to me . STAY AWAY !!!

Staff is horrible! The don [name removed] is horrible does not do her job. Everything is always broken in this place. Staff openly talks about how bad it is here and how management sucks and they dont care about the people in it. DONT BRING YOUR LOVED ONES HERE!!!!