Ensign Group, Inc

When we first got there, we were told they were making changes and that it would be more clean, but nothing has changed as of yet. I will say, the staff has made some positive changes, but still needs work. They still need to step up to the plate. They do have housekeeping, but I've had to remind them to do things that I feel like I shouldn't have to. Communication has been pretty good. The food is not good and definitely needs to improve. The variety is good but quality needs improvement. At this point, I wouldn't be quick to recommend them to friends and family. Overall, the facility is ok but definitely needs improvement.

The number one thing is keeping good staff including director and management. Also the kitchen prep staff. She was there for a month without the heating and or AC. Called them four or Five times and they finally hired a new facilities director and replaced with a new unit. The food service now is much better, they have had turnover in staff which does make it suffer. They have also had some problems with housekeeping in addition. It is the main areas that need the work especially the hallways and carpets. They are certainly working on it and I believe it will be resolved. The apartments have been updated but hoping the rest of the whole building will be updated at some point. Activity director is phenomenal and do a great job.

The situation here is the Frontier company bought this place from Brookdale about a year ago. Before that Brookdale as we understand it when they were going to put it on the market they stopped putting money into the facility. The Frontier group bought it and there was an initial period where there was lack of leadership and direction. They did hire a new executive director in the last 3 months and he has experience in the VA healthcare system. He is doing his best to bring up the quality of the place and he is doing a great job - he is very hands on and we have seen those changes he is making, he knows what he is doing. There is a new independent living director and he is making improvements to this side of the facility. They have just hired a new chef and he is improving the quality of the meals and doing his best. They are updating the facility and doing new landscaping. They are upgrading a lot of things. We like that They do not require huge down deposits and they have month to month leases. We love our apartment, we have 2 balconies and also get a lot of natural light in here. The unit sizes here are much larger than other places that we looked into. Our apartment is 1330 square feet which is the largest we saw and we have huge walk in closets. The only thing we do not have is an oven. The facility has more of a campus like, relaxed appearance. There is a lot of outside space and greenery - they are working on new landscaping as well. We would recommend the facility to others looking - they have a lot of potential and they are slowly making changes step by step.

Very supportive environment. Adjacent to a skilled nursing facility and across the street from a hospital and other medical services. Responsive billing department. Residents are charged based on different levels of care and ensuring your loved one is property evaluated is important. Terrific grounds keeper/maintenance staff and very accommodating dietician. The head nurse is amazing.

The staff are very friendly and helpful and they offer a lot of services. We like that we can customize our loved ones different level of care and things she made need assistance on. We also like that she can age in place there, because moving our loved one from this community to another would just be difficult. The activities they offer are good.

They have a lot of activities. Everybody is very friendly. The staff are wonderful. If you need anything and call the office, they're prompt in taking care of any problems. I like my apartment very much. There's lots of storage, it's comfortable, and It's spacious for just me.

I am pleased with the care that Katella Senior Living has been able to provide for my mother over the last six months. The staff has been very understanding about my mother’s chronic health issues and has made sustained efforts to help her.

It's excellent here. The staff are very concerned, very amicable, and very easy to deal with. Communication here definitely has a lack, and they don't seem to communicate well with each other. If you tell one that you need something and it's not their responsibility, it doesn't seem to get done until you find the right person. The food is very well done here. It's very tasty. The only complaint I have is they don't serve any kind of condiments - salt, pepper, mustard, ketchup, etc. You do have to ask for those. They keep the place very clean. It's an older building, and you hear a lot of wind noise whistling in the windows. But Arizona is a bad place for windows with the heat. My apartment is pretty nice, very comfortable. Because the facility is much older, it's a little worn. Bu they do a good job of trying to keep things fixed and up-to-date.

At this time they do not have an Altec accreditation from the state. The community returns calls back quickly but they don't reach us proactively. I would love to see an online portal or app that would give me daily info on my loved one and the community. I would recommend this community to others

Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.

The community is nice, and clean. If something goes wrong the issues are resolved in adequate time. Everything is good with the food, except the breakfast.

I would want others to know that it is definitely independent living. The apartment was very big and roomy, almost too big. The meals here are chef prepared and very good. It also has a guarded entry which was nice. I would recommend.

i don't think it is well kept at all . It needs updating because it is outdated,. They replace things as cheaply as possible and even the paint is cracked. It really is a lovely area and has the potential to be extremely nice . It is not dirty, it is just worn out and tired. The food awful, it doesn't taste good, land it is just low quality food. I love the floor plan of the apartment, it just needs to be redone.

This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.

The overall experience has been pretty good so far, but we haven't been there long yet. I think their physical therapy so far has been excellent. Their staff seems to be very caring. The facility is clean.

I always recommend Park View, because I know they're one of the better ones in town. They have wonderful physical therapy and that's why I had my sister go there. It's a good place. They take good care of people. They have fairly decent food. You have to be very assertive and they're great. The people who work there are really nice. I think they're understaffed and underpaid. They have only one nurse for an entire side and they don't have enough time to take of the patients.

I think it's pretty good! There has been some improvement since my mom has been there. They have better food, and it smell's better.

The facility is a good and nicer one. The staff really cares about the patients really care. The wait time is too long. It is a half-hour to 45 minutes. She had an amputation and needed her meds on time. Roommates had the TV on 24/7 and it prevented her from sleeping.

My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.

It was the best one I had been in. The nursing staff was great.