Enriched Senior Living

I was able to have an in person tour and it was not very interesting at all. New Forest did not really stand out, it is in a woodsy area and it just seemed like it needs a lot of repairs.

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.

Sometimes there is no hot water for bathing, laundry, washing dishes. Security issues – no lights outside and in the breeze ways. Gates that don’t lock, “in-house” [Removed]. Large turnover of staff – cleaning, food, maintenance. Sometimes the kitchen runs out of certain food items.

NewHaven is beautiful on the outside. However, it is very poorly managed. Management has a defensive posture, is reactionary and not proactive. The staff is unappreciated and underpaid, so it's a revolving door. It appears that profit is of higher priority than patient satisfaction and patient healthcare, as food is subpar, eachshift is understaffed and resident rooms are not kept clean. I would NOT recommend New Haven of Kyle.

Not a forever home as expected and needed....New Haven needs to improve their skills in most areas of care and support. Caregivers are caring enough but administration is apathetic and though it is a lovely place at first glance....needs so much more.

This community used to be worth the money it charges. Unfortunately, the dollar means more than the patients, grounds or building. If you look closely you will see it is a glorified nursing home. Patients parked in front of the TV, broken equipment, dirty chairs and towels covering up stains from urine on furniture. Please make sure you take a COMPLETE tour looking at EVERYTHING before you spend this kind of money.

My parent has been a resident there and yes, albeit new and aesthetically pleasing it is wrought with problems! Unhappy staff and constant turn-over! Residents left alone, staff not showing up, poor attitudes, cost cutting measures and so on..... Please ask many questions before putting your loved one there. They put on a very good show up front to get you in ( like many places do) and then the problems begin! For the money they charge, they need to really step it up!!

I arrived about a half hour before my meeting however I'm sure nobody was really expecting me. The front area was incredibly busy and loud. The young man at the front desk was just totally unprofessional he never followed up on my waiting. I Benchley left without a tour but I could tell from my first impression that I would not want my mother-in-law to stay there. On my personal skill of 1 to 10 I would give it a 4.5.

Loud, chaotic, in the dining and common area. Phones ringing off the hook, calls being made on speaker phones that could be heard from a room away. Residents seemed like they were cattle being herded into the dining hall. Dad doesn't do well in loud or chaotic places. Strong smell of pinesol in the common area near the dining hall (not good for mom as she has severe asthma and is sensitive to this). Bathrooms in common area smelled disgusting. Residences have the feel of an apartment complex with a few touches thrown in for seniors, such as elevators, no slip walkways, and a dining hall - residents didn't seem very happy. Outside of the dining area/sitting room, we were told the main common areas that qualify this place as a retirement community are outside in the courtyards and around the pool....in San Antonio where it's 90+ degrees for 5 months out of the year?? Library smelled disgusting. 30 minute drive in traffic from our house..not optimal. Staff acted like they were apartment managers, not senior living specialists.

New forest haven is NOT for the faint of heart. The residents are very cleanish. The food is fair but not great. Getting things fixed is a problem. The cleaning is something else. When moved here we had 3 types of dinner etc, not now. Things have changed but for the good. Apartment is nice in the size we have, others are smaller but for 1 person ok, new residents will have to make their own decision to move here.

My mother was at the facility for 2 weeks. It was not a good fit. It is a nice facility and most of the staff were kind. However, the director was very rude and condescending when I told her I would be moving my mom. She then took it upon herself to disparage us. I still don't have my refund from the days she told us we would be refunded. My calls and emails remain unanswered.

I am not happy with what happened with Forest Heaven. I was disgusted with their service, and they took an $800 deposit off me, and never did anything for me if that's how they care about future tenants. I am glad I never moved there and I would never recommend them to anyone.

My loved one was a resident at New Haven Assisted Living and Memory Care of Wylie. Her experience at this facility was not good. I absolutely would not recommend this facility to anyone. It was not a good experience for us at this facility.

Do not put your family member in this facility. Terrible issues (medication disbursement, hygiene issues, housekeeping issues and activities for residents). You will be very disappointed. Hard to find staff members. Extremely hard to get in touch with Executive Director or the Management team responsible for this community. Once Sodalis left it has gone downhill. Not one single employee works there anymore they all left.

I would not recommend this community to others. The staff and the executive staff really don't care they focus on getting in the door and then they just don't care about your loved one. Communication was very bad and I could not get a return call or email.

You should look elsewhere, I would not recommend this community to others. The communication was very poor, we had to connect with the regional director to get ahold of someone.

The management was inept. They promised activities and level of service that were never followed through with. There were some wonderful staff who were not treated well or given necessary resources and support by management. They were understaffed for the needs residents. The most concerning thing was that they were several medications errors with multiple residents. Unless things have changed, I would not recommend placing a loved one there.

This is the worst place for your LO. It looks great, but the owners and management does not care all they care about is their bottom line. Care givers and not trained at all, some of the care givers are really trying and do the best that they can, but without training it is not working. The food is the worst, they eat cold lunches and dinners. Tons of drama at this place!!! Please try and find a different place if you can...….

Memory care is quiet, sad, and stagnant. Only music for residents was my moms CD player and the 50’s oldie CDs we provided. Corporate snobs came and made staff remove the CD player, saying it “didn’t match Devore and looked tacky”. Activities are mainly in AL building and w/c dementia folks are excluded. Mom wasn’t sleeping and a sleep med was ordered, but nurse missed order and med was in the facility, but not given for 6 weeks. Nurse lied about the medication even after I verified it was delivered by pharmacy 6 weeks prior AND got the original order from Dr PLUS a picture of the full card on medication. The nurse instead got orders to increase daytime agitation meds which made mom lethargic all day, and sleeping most of day. Lack of activity caused a rapid decline, and within 5 months, she was unable to walk and feed herself. Watched a caregiver shovel huge spoonfuls of food in another residents mouth so fast, the lady kept coughing and choking. That resident died a few weeks later, and I suspect from aspiration pneumonia. There were several safety concerns, and Fire Marshall’s had to come out to address these issues on more than one occasion. Employees admitted to working there over 6 months with no fire drills or tornado drills.... not a place I felt safe to keep mom in. Caregivers ( some of them) truly tried and cared, but not enough staff. I only saw 5-7 residents in facility. Doubt it will ever get full with this kind of care. Corporate folks are rude, uncaring, and only worried about appearance and decor. Don’t even know the residents names. Sad shame.....

Walked into chaos after having difficulty finding entrance. "Apartment Building" feel as apposed to 'Home'.