Enriched Senior Living

Mom is doing better since moving into memory care. The caregivers have been awesome. This community is well taken care of. The rooms are open to the common areas. This is a smaller community and they are not able to treat wounds. They do administer medications. They have a beautician that comes in once a week. They bring in animals and have other activities. I think they could have done a better job with her evaluation in the beginning as we found that assisted living was not working out for her.

Would have loved this one cause its so close to my home but they don't have memory care and NB is too far for me to visit daily.

The food is wonderful, well balanced and a dessert always follows the noon meal. But... there are serious concerns with management and cleanliness.

Another good option, Yolanda was very nice and helpful.

To start with the positive this is a very nice looking community, and they always keep things very clean and well kept. The food is also decent, they serve 3 meals a day and they are generally healthy. The first problem I ran into was that the community made no effort to integrate the new residents into the community, no welcoming event or party or anything. They also just did not seem to have a lot of activities in general. The main problem was the transportation, which was one of the features they sold me on. They have one bus with 15 seats for a community of well over 100 people. It made me late to appointments more than once, and I've had to wait multiple hours to be picked up. It really was not acceptable.

I was really leery of this one. It was definitely a no when I went to go see it. The apartments were all off a breeze ways sort of thing and I felt like that might be a fall risk if it rained. There were a lot of little things that I just didn't feel easy about.

I have already spoke with these people and it would be great.

I was not at all impressed by NewForest Estates. There are separate buildings so if residents need to get to the dining room, activity room, etc. they have to travel outside. They have to keep the doors open because so many people travel with walkers or wheelchairs which we felt was unsafe. The community also just looked very poor and depressing, but the price was high. I would not recommend this community unless you are on a fixed income.

When our loved one was there the meals were not very good or on time so it became an issue for the residents who needed to take medication with their meals. Also we were told they have would activities going on during the week and that was not the case, either they did not have any or no one came to notify our loved one.

Sodalis was a wonderful place to live up to 6 months ago. the director was on top of everything and the activities manager was very engaging and kept everyone laughing. Now there is serious concerns: the new director is sweet, but there is no follow through with problems, residents are not getting their medicine as prescribed, cleanliness is lacking, staff is decreasing instead of increasing causing the few who are employed to not be able to keep of with the residents needs and are over worked. Numerous residents have pasted since the disturbance in care during the evacuation from the flood and numerous moves. Families have moved their love ones for lack of care. Sodalis is very expensive for glorified babysitting. Hopefully things will turn around in the future for the existing residents sake.

We thought it was way too many people in one house. They only had one bathroom for eight people - that's a lot of people! They had another little room with a potty in it for people to use the bathroom but it was like a closet with a toilet in it. It was awful. The staff there was fairly nice - that wasn't an issue. Just the facility as a whole felt like it was outdated and overcrowded. It felt homey because obviously it's house but there were a lot of improvements that could be made. I didn't think my aunt would like it there.

The overall feelings about New Haven't is that there are not enough staff to care for the dementia residents. My mom was left alone in her room and her bedding was often wet. I came in one time and all she had on was her top, no pants or continence briefs. She was deathly afraid of the staff there except for one or two people and often screamed and fought with them. She cried so much and since she cannot complete sentences we had no idea what was wrong except that she didn't like it. She fell so many times there and I wasn't keeping count but there seven falls since [date removed], with most of them requiring her to be taken to the ER for stitches in her head, skin tears (a couple were pretty bad), back pain, contusions and so on. Because she was afraid of the staff she could be combative and would scream, also she refused her meds which didn't help. Although she'd take them easily when we were there. There seemed to usually only be two staff members in the building when we were there, not sure how many were supposed to be there during the day. Everyone was always very nice and talked to us when we had questions. But my mom's health was becoming much worse and the frequency of the falls was concerning. We all felt that she was being left alone for hours because she was not one to sit in a chair in the TV area and be quiet. It just wasn't a good fit for her and the continuing falls worried us and we were afraid there might have been something else going on that we weren't being told so we moved her.

I would tell them not to go to this facility. We pulled my husband out after about 5 weeks. After the fact we found out that none of the aides were certified for memory care, which is required by the state. They did not have insurance that would cover any damage by residents.

1) Lack of staff 2) no efficient method of communicating resident needs or concerns with staff. 3) billing problems, drafting bank for incorrect amounts 3) no transportation available to Dr appts 4) Food is good and well presented, the cook loves what she does! 5) activities director is very good, in addition to monthly activities, she plans special events such a Cinco de Mayo and Mardi gras 6) as is probably typical of all AL facilities some care givers are awesome while others don't care.

I can make this easy, in the beginning when my father in law moved in it was as great place, I would give every category a 5. Then the facility went through new ownership/management and every category dropped to a 1 or 2. He has moved out.

I would not recommend memory care at New Haven. The LVN they recommended to do the intake for my husband changed his dosage on his seizure and psychotic medications without consulting with the prescribing physician, his neurologist. Although he was in the memory care center, they left it up to the ambulatory residents to remember to come to meals even though the memory span can literally be minutes.

Cost for the 2 weeks of stay 1. Not very satisfied if all information I was to provide. Considering my father DIED! they fake it so much just to get you in the door. They quality of care provide #0. Plus no one answers phone when you call ?? Hopefully new owners got rid of the dead weight management team and some of the employees

They are bad!! They have had constant turnover. The food is terrible. They serve pizza and chili, and serve the food on paper plates. They are awful, and I would never use them again. They need to get a better food plan/menu, they have no security/safety, and they never answer the phones. They have had a change in upper management in the last few months. The only thing that is great, is the location.

There are a lot of complaints about the FOOD. That is, the quality and the portions. I have talked to the Food Service Director and the Director about this.. We'll see if things get better...

We were looking for something more than just a room for assisted living, more like an apartment. The tub in the bathroom was step in and that would not have worked for my loved one. Other than that, nothing special really stuck out to me about NewForest Estates.