Encore

Care staff is extremely loud and obnoxious at resident meal times. Poor management and lack of training for care staff. Current Executive Director is more worried about what the facility looks like rather than the care of the residents or where the root of the issues are in taking care of residents! Care staff lacks knowledge in working with memory care residents. Which is not their fault. Management should be providing more extensive training at onboarding/orientation. There is a full activities calendar but Wellness director fails to follow through with making sure staff and/or herself does the activities or any activity at all! I would not recommend this facility to anyone looking to put their loved one in a Memory Care facility!

Bad reviews. Understaffed; cold; misleading financial info. No onsite religious services.

I was so impressed at my initial appearance is this facility. Sometimes as children of elder parents that is important. It was a lovely facility. However, we put our trust in Country Side and their caregivers were not open and responsive to our needs and we were sadly disappointed at the lack of respect to our needs of communication with the staff. If you are looking for a loving facility for your loved one, please look beyond a lovely facility and look at the interactions of the staff with the clients. Look for the communication attempts by the staff and the smiles of the residents after the love expressed by the staff. I am so thankful that the staff at Azura went over the top to truly live my mama, make her smile, show up to express love on their off time after working because they had ownership of their care and my mother was special as a person..... It’s the little things, sincere care and love for taking care of a family’s treasure.... our mother was our treasure and I really hope this facilty can share this with their staff.

What a mistake! Even before day 1 things were going wrong. We knew 20 days in that we needed to move out. They confused my mom with another resident on at least two occasions - one was for hospice!!! She was hospitalized within weeks of moving here. They failed to order her medications and had to get them 'rush' delivered. They left her alone to dress and groom herself. They failed to get her for dinner on her first day. The list goes on. They would not refund our $3000.00 community fee, even though our leaving was because of their incompetency. We were made to honor the 30 day move-out so mom had to endure living there longer that we were comfortable. They lost a pair of her pants and all of her toiletries (plus extras) mysteriously vanished within a week. They ignored most of my attempts at communication or became argumentative. The staff seems to turn over too quickly and the residents were left alone too often, parked in front of the TV. I think I actually saw a caregiver one time - usually there was no one around. Please do not entrust them with the care of your loved one!

I felt it to be a bit cold and unclean. The director seemed to be overwhelmed. The residents were everywhere and not enough one on one care. To many wheelchairs and not enough stimulation happening. Felt sterile without warmth.

We visited this place. I wouldn't send a [Removed] there. What a horrible facility. It smelled, no one was there to let us in, neither of the 2 people who were supposed to give us a tour showed up. Our clothes reeked of air freshener scents when we left and we had to air out the car while we drove home.

Beware. [removed] [removed] My dad was there in 2016. We did remove him for what seemed like lack of care. There definitely was not enough trained staff for the type of clients they took on. And a lot of the employees came from the VFW. So the newspaper articles fit with what I saw.

Spoke with rep on the phone. Strictly memory care. They referred me to their sister facility in Kenosha, The Addison, which is AL and MC.

Caldwell house has so many issues! First off they pay there employees incredibly low! Aides make barely over minimum wage which results in high turn over. They are currently using a staffing agency because they cannot keep staff. Your loved one will also have different people caring for them. The Nurses are the same way. LOW LOW PAY. Again resulting in high turnover. They don't keep people longer than 3 months!!!! The Director ([Removed]) is new to the position and has no previous experience. Tons of management people have been fired since she took over. The staff is scared of her because they never know if its there last day. Families are constantly frustrated because billing is wrong. Food is horrible. House is dated. Rodents are constantly in the house. (You'll notice an abundance of rat traps throughout the community) Do yourself a favor and look elsewhere. This community has been going downhill for quite sometime.

My grandmother has been living at Parkside Manor for about 3 months now, and we out very disappointed with the facility. She has dementia as well as Parkinson's disease, and has not been given her medication on more than one occasion. Keep in mind this is a memory care facility. With the exception of a few wonderful staff members, it seems every time we visit most of the staff members are just hanging out talking to each other, rather than taking care of patients. I personally have had to help residents because no one else was paying attention. We have also been lied to about the frequency of showers my grandmother receives, when it was apparent that the shower has not been touched. Same goes for the brushing of her teeth. She has had numerous items of clothing or linen go missing (they are all labeled with her name) and no effort has been made to find them. Recently, we found that the staff were using one of my grandma's own pillow cases to cover her catheter bag, and when brought to their attention, they were extremely rude about the situation. If this wasn't enough, we walked into her room to find and open container of urine sitting on her dresser, 3 feet from her bed. Who knows how long it had been sitting there. I'm sorry, but that is highly unprofessional and disgusting. It seems that decent care and cleanliness is not too much to ask for when paying a generous amount each month. It's a shame that my mother feels like a bother when asking for my grandmother to be better cared for. Although a few of the staff members are phenomenal and very caring, it is very apparent that many of the workers do not enjoy being there. I am very disappointed in the care we are receiving in such a high ranked facility.

We visited this community when we were looking into care options for a loved one. I was no happy with this place at all, based on what I saw. The facility was old and outdated, and not well maintained at all. It was dirty enough that I would not even consider it as an option.

Yes, it's clean, but that's only what it has going for them. If you are looking to put your parent(s) into a locked hotel, than this is your place. They honestly do not have what it takes to be what they are selling. Not enough staff. A lot of staff in offices. Not enough staff that are not in offices, but if that's what you're looking for this is it. Be smart and really choose a different place!

It's been terrible. There are some that are friendly and some that are rude. Their staff is completely incompetent. They have no idea what they are doing. They aren't very attentive and don't communicate when medication runs out or is misplaced, and don't administer the medication when they are supposed to the way they are supposed to. We have had nothing but problems with meds, they have no idea what they are doing. I would give them a zero for care services if I could. If there is a person who is not with itn they should not go there. There is no way to get feedback if you are not going to get it from your relative. The food is terrible. I saw a couple of dishes and they didn't look so great, he says it's awful. I would not give them any more than a two for food. They have no one running the place. The person in charge is in Florida. The executive director is no longer there and so there is nobody in charge in the state of Michigan.

When our representative visited she was given a tour and treated well. She really liked the place. After we arranged for my aunt to visit, the entire atmosphere was changed. My aunt was treated with disdain, and told that there was no place for 'her'. It was no mean feat having her visit and we tried to prescreen these places. Her treatment upset her, and all of us. Not impressed at all!!

I toured with Randall Residence and they completely ghosted me. They kept talking about how much care my dad would need and I think they just did not want to deal with him. All they had to do was call me and tell me no, I was very disappointed with how they handled the whole situation.

I would say to avoid this community and not to use it unless you want o kill your family member. The staff are not knowledgeable and they can not care for the level of patients that they accept. They withhold information and there is not a nurse on staff to monitor the patients and we never met with a physician. The accounting department is also very rude.

I made arrangements to move my mom to Encore after a sudden onset of dementia. They accepted her after being discharged from the hospital, and I thought this was going to be the right place. However, within 24 hours, they had sent her back to the hospital because she was trying to leave. They were not equipped to handle this behavior. She spent the next 8 days in the hospital because their condition for return of no one-on-one in the hospital could not be met. You can't leave a memory loss patient in a general hospital ward without one-on-one because my mom would have left the hospital, even in her hospital gown. After the impasse, I moved her to another facility that was better able to work with her and help get her adjusted to her new home. So now my mom has paid for service not provided - and they refuse to provide a refund - and hospital services that were not needed. DON'T GO HERE! And there is no outside environment unless you call a screened-in porch outside.

My dad was a resident for over 6 years. We loved the place until the current director took over. She is very unprofessional, uncaring and incompetent. The staff most are nice, but are untrained. I have many stories from the last few months but will tell the worst. On [date removed] my dad fell and went to the er. The nurse in the er informed me that Fox Point called and said he was no longer allowed back. My dad was never late on a payment, was a well liked 95 year old blind WWII vet. While going through my dad’s box of medication that they were giving him I found urefrigerated, expired and someone else’s medication.

We have been trying to see our grandmother and they are requiring appointments to bring her to the window so we can see her. They said she is only allowed to "visits", which is also including a phone call every week. They currently have limited activities due to covid, which is understandable, but should be encourage window visits and phone calls to residences to keep moral high during these tough times.

Do not place your loved one here! The staff (if that's what you call it is horrible, starting foremost with the Director [name removed]). She is cold and shouldn't be in this type of business, she has no personal skills when it comes to the residents. If asked to help an aid, she will straight up deny the help saying "she is busy or where is the other aid" The night shift is short staffed, and for the overnight shift, the director does nothing about the aides that sleep at night leaving all of the work to 1 person!