Encore

When our representative visited she was given a tour and treated well. She really liked the place. After we arranged for my aunt to visit, the entire atmosphere was changed. My aunt was treated with disdain, and told that there was no place for 'her'. It was no mean feat having her visit and we tried to prescreen these places. Her treatment upset her, and all of us. Not impressed at all!!

I toured with Randall Residence and they completely ghosted me. They kept talking about how much care my dad would need and I think they just did not want to deal with him. All they had to do was call me and tell me no, I was very disappointed with how they handled the whole situation.

I would say to avoid this community and not to use it unless you want o kill your family member. The staff are not knowledgeable and they can not care for the level of patients that they accept. They withhold information and there is not a nurse on staff to monitor the patients and we never met with a physician. The accounting department is also very rude.

I made arrangements to move my mom to Encore after a sudden onset of dementia. They accepted her after being discharged from the hospital, and I thought this was going to be the right place. However, within 24 hours, they had sent her back to the hospital because she was trying to leave. They were not equipped to handle this behavior. She spent the next 8 days in the hospital because their condition for return of no one-on-one in the hospital could not be met. You can't leave a memory loss patient in a general hospital ward without one-on-one because my mom would have left the hospital, even in her hospital gown. After the impasse, I moved her to another facility that was better able to work with her and help get her adjusted to her new home. So now my mom has paid for service not provided - and they refuse to provide a refund - and hospital services that were not needed. DON'T GO HERE! And there is no outside environment unless you call a screened-in porch outside.

My dad was a resident for over 6 years. We loved the place until the current director took over. She is very unprofessional, uncaring and incompetent. The staff most are nice, but are untrained. I have many stories from the last few months but will tell the worst. On [date removed] my dad fell and went to the er. The nurse in the er informed me that Fox Point called and said he was no longer allowed back. My dad was never late on a payment, was a well liked 95 year old blind WWII vet. While going through my dad’s box of medication that they were giving him I found urefrigerated, expired and someone else’s medication.

We have been trying to see our grandmother and they are requiring appointments to bring her to the window so we can see her. They said she is only allowed to "visits", which is also including a phone call every week. They currently have limited activities due to covid, which is understandable, but should be encourage window visits and phone calls to residences to keep moral high during these tough times.

Do not place your loved one here! The staff (if that's what you call it is horrible, starting foremost with the Director [name removed]). She is cold and shouldn't be in this type of business, she has no personal skills when it comes to the residents. If asked to help an aid, she will straight up deny the help saying "she is busy or where is the other aid" The night shift is short staffed, and for the overnight shift, the director does nothing about the aides that sleep at night leaving all of the work to 1 person!

I would not recommend this facility to anyone. The staff is poorly trained and unkind to residents.

Parkside Manor changed management around the beginning of 2019 and the facility has suffered tremendously from it. I cannot recommend this facility. Promises were made to transition residents who ran out of money to Community Care (Medicaid), and those promises are not consistently being kept. Management doesn't accept phone calls and does not respond to messages left. Furniture in the common areas smells of urine. Most residents appear unhappy. Staff appears overworked and unhappy. Virtually 100% turnover of caregivers in the past six months. At this point in time, Parkside Manor is not a good place to live.

Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond. A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded. My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones. My family would also find our loved ones pills on the floor in the apartment. We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood

I have nothing but wonderful things to say about the Bickford. Nice faculties, great food, but most of all wonderful staff. Unfortunately my mom passed not long after she moved in but she was so happy and appreciative of the wonderful care she received.

I reviewed Parkside when my mom first went there 9 months ago. The regular staff is great though overworked and underpaid IMO. At the contract signing we were assured by senior staff that when my Mother's money ran out there would be no trouble to go on Medicaid. Guess what? All of a sudden when my mother's money is down to about 6 months and after about 70,000.00 there's no medicaid beds and they don't have any idea that there ever will be. Good at taking your money and when that's gone so are you.

The regular staff is great though overworked and underpaid IMO. At the contract signing we were assured by senior staff that when my Mother's money ran out there would be no trouble to go on Medicaid. Guess what? All of a sudden when my mother's money is down to about 6 months and after about 70,000.00 there's no medicaid beds and they don't have any idea that there ever will be. Good at taking your money and when that's gone so are you.

DO NOT - I repeat, DO NOT move your loved one in there! My mother was there 6 months and she had UTI's, I would go there and find heavily soiled diapers in the bathroom garbage that stunk horribly. It took forever for somebody to come when you pull the call light. My mother said nobody ever checked on her. The didn't clean the feces off the wall in the bathroom by the TP holder. The laundry was horrible. My mother broke her hip and they left her for 2 days before they did anything. I had to ask what was wrong with my mother to get them to do anything! I got an attorney and sue'd them. they paid out without much arguement. And it's true - there are hardly any activities for the residents. They should be shut down!

Staff is RUDE and LAZY. Facility is dirty , especially the disgusting dining room. Food gets served and staff disappears, leaving your loved one ( who may need extra help ) on their own, for over 30 minutes ( including the facilities director ). Dangerous if one of the residents were to choke or fall. Dishes Are DIRTY and staff doesn't care to provide clean ones. If your loved one is too sick to go to the dining room , they may or may not get a meal. Just depends on whether you want to pay an extra fee to have an aide take it to them ( at $3,700 a month , I guess thats NOT enough money to take a simple meal to someone who is sick ). And if your loved one is sick, good luck getting a nurse or an aide to check on them. And as for laundry , you may get it done once a month !! Seriously, this place isn't fit for a dog. Not ONE staff member is friendly , NOT ONE !! PLEASE , reconsider before placing your loved one here. Don't fall for the fake smile and the smoke they blow, they just want your money. They don't care about your loved one AT ALL!!

This place is really something else. The only thing that is nice is it feels like home instead of feeling like you are in a institutional place or hotel setting. I saw staff members do very unsanitary things here. Like pulling the kitchen garbage and then serving meals afterward without out hand washing or at least putting gloves on. Also something that raised my concern was the approach of a gentlemen employee. He was very loud and came off very rude and pushy. Cell phones were out most of that day seemed like every time i would pass there station or into the living room they had them out. I am not very impressed with this place. Hopefully some change will come to this but what i saw wasn't very appealing to me.

The facility is not very clean and could definitely use new carpet throughout. In the memory care unit there was a slight urine smell. The facility is understaffed and the staff changes weekly. My family member was sent to the hospital frequently and several times for no good reason and when transported the hospital was not given the reason for being there. Alot of the residents have bruises and cuts and my family member sustained several serious injuries. I don't believe from abuse but from neglect because of being understaffed. My family member was medicated unnecessarily and also given medications that his doctor had cancelled.