Encore

Parkside Manor changed management around the beginning of 2019 and the facility has suffered tremendously from it. I cannot recommend this facility. Promises were made to transition residents who ran out of money to Community Care (Medicaid), and those promises are not consistently being kept. Management doesn't accept phone calls and does not respond to messages left. Furniture in the common areas smells of urine. Most residents appear unhappy. Staff appears overworked and unhappy. Virtually 100% turnover of caregivers in the past six months. At this point in time, Parkside Manor is not a good place to live.

Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond. A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded. My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones. My family would also find our loved ones pills on the floor in the apartment. We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood

I have nothing but wonderful things to say about the Bickford. Nice faculties, great food, but most of all wonderful staff. Unfortunately my mom passed not long after she moved in but she was so happy and appreciative of the wonderful care she received.

I reviewed Parkside when my mom first went there 9 months ago. The regular staff is great though overworked and underpaid IMO. At the contract signing we were assured by senior staff that when my Mother's money ran out there would be no trouble to go on Medicaid. Guess what? All of a sudden when my mother's money is down to about 6 months and after about 70,000.00 there's no medicaid beds and they don't have any idea that there ever will be. Good at taking your money and when that's gone so are you.

The regular staff is great though overworked and underpaid IMO. At the contract signing we were assured by senior staff that when my Mother's money ran out there would be no trouble to go on Medicaid. Guess what? All of a sudden when my mother's money is down to about 6 months and after about 70,000.00 there's no medicaid beds and they don't have any idea that there ever will be. Good at taking your money and when that's gone so are you.

DO NOT - I repeat, DO NOT move your loved one in there! My mother was there 6 months and she had UTI's, I would go there and find heavily soiled diapers in the bathroom garbage that stunk horribly. It took forever for somebody to come when you pull the call light. My mother said nobody ever checked on her. The didn't clean the feces off the wall in the bathroom by the TP holder. The laundry was horrible. My mother broke her hip and they left her for 2 days before they did anything. I had to ask what was wrong with my mother to get them to do anything! I got an attorney and sue'd them. they paid out without much arguement. And it's true - there are hardly any activities for the residents. They should be shut down!

Staff is RUDE and LAZY. Facility is dirty , especially the disgusting dining room. Food gets served and staff disappears, leaving your loved one ( who may need extra help ) on their own, for over 30 minutes ( including the facilities director ). Dangerous if one of the residents were to choke or fall. Dishes Are DIRTY and staff doesn't care to provide clean ones. If your loved one is too sick to go to the dining room , they may or may not get a meal. Just depends on whether you want to pay an extra fee to have an aide take it to them ( at $3,700 a month , I guess thats NOT enough money to take a simple meal to someone who is sick ). And if your loved one is sick, good luck getting a nurse or an aide to check on them. And as for laundry , you may get it done once a month !! Seriously, this place isn't fit for a dog. Not ONE staff member is friendly , NOT ONE !! PLEASE , reconsider before placing your loved one here. Don't fall for the fake smile and the smoke they blow, they just want your money. They don't care about your loved one AT ALL!!

This place is really something else. The only thing that is nice is it feels like home instead of feeling like you are in a institutional place or hotel setting. I saw staff members do very unsanitary things here. Like pulling the kitchen garbage and then serving meals afterward without out hand washing or at least putting gloves on. Also something that raised my concern was the approach of a gentlemen employee. He was very loud and came off very rude and pushy. Cell phones were out most of that day seemed like every time i would pass there station or into the living room they had them out. I am not very impressed with this place. Hopefully some change will come to this but what i saw wasn't very appealing to me.

The facility is not very clean and could definitely use new carpet throughout. In the memory care unit there was a slight urine smell. The facility is understaffed and the staff changes weekly. My family member was sent to the hospital frequently and several times for no good reason and when transported the hospital was not given the reason for being there. Alot of the residents have bruises and cuts and my family member sustained several serious injuries. I don't believe from abuse but from neglect because of being understaffed. My family member was medicated unnecessarily and also given medications that his doctor had cancelled.