Emerson Senior Living

The staff at the Treemont in Dallas, TX have been a joy to work with. From the management to the staff, they have been friendly, helpful, and eager to provide service. They have exceeded our expectations on nearly every level, and made the difficult transition for my mother as easy as possible. From providing in-room meal service free of charge for the first month, to providing a motorized wheelchair until her new one arrived, they have gone above and beyond our service level expectations to meet our needs. They have been adept at walking the thin line between supportive and intrusive with regard to getting my mother integrated into the community, letting her join in at her own pace. If there is one thing I would suggest, it would be a more comprehensive new resident orientation between the staff, resident and family. They did a great job letting us know the services available, but, in some cases, failed to convey how to access them. In every case, when we asked how to get something done, we got immediate and cheerful responses. However, it would have been nice to have assigned seating in the dining room, telephone numbers for various services, a map of the facility, etc. upon move-in. Still, Treemont has been an excellent choice for us. My mother is very happy there, and that is all we can ask.

It's only been 8 weeks. There's never anybody at the front desk when I gone up there. You kind of have to hunt around for them. I don't know who all the staff is actually. The cost is obviously high but I understand why it has to be that way. They do a head count in the dining room and if they don't show up they go and check on them. My mother doesn't seem to be interested in the activities but that's just here. Overall, I like it. It's good and it seem to be working so far. My mother is kind of still settling in.

My mom says the activities are great. They have everything. They have movie night, bible study, church, yoga, arts and crafts, bingo, and I think they have happy hour kinds of things. I think they're already working on it but they're facility is in need of renovation. It's a constant upkeep.

They are a really good and just a wonderful community. We were really happy with them just needed something they didn't have. They do not have a push button response system, which is something we were requiring. Other then that everything else was great.

Was comfortable, but worn feeling. Think it is a contender

Very nice - a little far from my house.

Brother stopped by this facility nd really liked it.

I liked this one a lot. The rooms were less appealing, but the rest of it was really nice.

very nice! Staff were so friendly!

We liked it. We'll probably go back with Mom. It's at the high end of what we were looking for, but is available now and includes everything. It would be nice to help her get back on her feet in this type of setting. They mentioned a one-week trial. I like this idea because it lets me know if she would try and participate in the activities first before I pay for a community that has them.

It takes a little while to adjust, but the staff is wonderful and they help you and show you around. It's great.

The staff here is very caring and professional. The facility is always kept very clean. They do have some activities for the residents, but they seem repetitive, like they are always the same ones. I don't really participate in them. The food could use improvement. It is not very good and there is not enough!

The only problem I had was the extreme pressure and somewhat deceptive practices. They tell you, "There is a special right now, but you have to rent before February 23, three months free, and put a lot of pressure on you saying this special will end then. But after February 23rd you get a message, we have a special 25% of your annual rent but you must act before March 23rd - exactly the same deal just stated differently. It is dishonest and underhanded, and although I rented it I am not happy with the deal, I took it before February 23rd but since my mom was not moving in until March 14 I did not get a month of free rent as advertised, I had a month with an empty apartment when I could have got the same deal starting on March 14. It really irritates me.

I like the fact that three meal are served daily. Some what friendly staff. My mom is having problems issues receiving mail, and the residents are not that friendly, but overall she’s is comfortable at Emerson.

We were happy with everything here at first. But lately the food has gone down hill. It's either cold, tough or just plain flavorless. Don't know if they changed cooks or if the one they had has just gotten lazy. Our senior's are people and they can tell the difference.

We have had many issues. They have also cut back on breakfast, it is now just continental breakfast.

My appointment was at 12 [Name removed] came to meet me at 12.20 First question- “what can I do for you” Told her I thought I was there for a tour The room she showed me stunk Rooms too small No kitchen No covered parking Not interested

Very convenient for me. Not bright enough for my mom.

We toured this community for the care for my mom. The staff was nice and able to answer the questions we had on the care. The community could use some improvements in the cleaning of the rooms. The menu was average on the choices. We would suggest that they do some improvements. We would recommend that other families tour before making a decision.

We toured Corinthians Retirement. The community seemed run down and the residents did not seem very happy. We did not have a good impression of the community. We chose another community for our loved one.