Eden Senior Care

They promised lots and did very little. The rooms and bathrooms were dirty. The memory care side was locked behind doors that made a terrible alarm noise every time they opened which was a lot. Communication was terrible. Pretty much hated the place. Sorry we put our loved one there.

Cardinal Court seemed outdated, and not a good fit for memory care. More like the typical warehousing of elder residents that one thinks of with little regard for memory care. I would not ever consider placing family there ever.

I think Eden Vista is appropriate for some people. But they assessed my person, assured us they could care for him, and then did not have the personnel to do so. I would not recommend it for somebody who is very sick. But for folks who are still fairly independent and don't need a lot of care, I think it would be fine.

Overall it was not a very good experience. The staff was friendly and you can tell they have good intentions but lack of training and lack of staff round the clock was frustrating. Also they need more of an activities agenda/calendar. Very disappointing. Also leadership stability was missing. The short time my mom was there management and nursing saw a turn over. The nurse that assessed my mom was gone a week later and unfortunately that caused a lot of disruption in care, services and Mission Creek did not fully communicate the changes.

They had just come out of COVID quarantine protocols when we went to tour. Most of the residents were in their rooms. There wasn't much engagement with other residents. The community encouraged a lot of time for the residents in their rooms. The community had a nice outdoor area for the residents to go to, and they said the would take residents to outings.

My loved one likes the food. On the other hand, it has been, a very unpleasant experience. The room rarely gets cleaned. Ther has been lack of communication, with mangement on getting and keeping my loved ones room cleaned. Also, they do not have regular activities.

This was a nice tour, but the community had a smell to it.

I was not a fan of Maple Ridge. The facility itself needs some updates and TLC. The bathing is very odd, you have to schedule when to be bathed and there is 1 main bathing station so you get no privacy. The rooms here also looked very tight.

I hope the change in management helped. They had a management issue when we were there. It is a beautiful place, and it looked like the staff was very friendly. The unit director was very cold and not talkative. It didn't seem like a good fit for the director. I never saw her interact with any residents. The unit director never called me about my loved one's personal belongings being stolen. The community was understaffed. I would see residents with their call lights on and the staff was in a different unit. The executive staff never called us about anything, until after we left.

I was not happy with this community, I would not recommend this facility to others.

I want others to know that we did not have a good experience here at Bella Vista. My mom fell and hit her head after a week of being here and passed away. They were always short staffed and never had enough people to care for her. I would not recommend to others looking into this facility.

Older and dated but was told that they were planning a huge remodel and update. Convenient location to Willoughby VA. Positive comments from residents

As you enter Bella Vista you are greeted by the most wonderful friendly staff. So helpful and kind. Unfortunately, lots of problems. We lived in an apartment and received Assisted Living services. The service you receive is far too costly for what you receive. Waiting up to 1½ to 2 hours for care (especially to use the restroom or go to scheduled meals, etc ). Explained as short of staff. What the real problem is they can’t keep the excellent staff. Staff is poorly trained and treated lightly. Upper staff also need training. Meals are great!! Service is good. Staff is always changing because of harassment and bullying that is done openly in front of residents as they eat. Housekeeping is kept to a minimum. Barely time to mop the floors in your apartment. Here too staff is short. We have gone without cleaning for up to 3 and 4 weeks at different times. Poor attitude from upper level staff. Carpets, vinyl flooring, draperies with dust are common. Large black spots on carpets on all 5 floors, wet and spotted flooring also common. For the high expenses you should live in a place that is up to date and clean. Staff turnover here too. The residents are fun, friendly, and exciting. They share stories and are always helpful. Can’t say enough about the people who live here. Staff is somewhat friendly, but there is definitely a do it my way or no way by upper staff. Decisions change, unclear, and how it would effect residents is not considered. Upper level staff is hardly ever seen greeting and showing how Bella Vista cares. Activities are quite good. Outside trips are often, but more throughout the month would be nice to get residents out. They can change without notice. And most activities are left up and run by residents. Far too expensive for such poor services, cleanliness, with little care for residents. We have now left and found a wonderful place that gives so many services and care for its residents. Really tried to make it at Bella Vista for 8 months. Things just never changed and our treatment of care was most important.

Moved my dad in on [date removed] of month and had to pay the entire months rent. I didn’t realize there’s a $1500 non refundable community fee. The staff( nursing assistants) seem to have no training for Alzheimer’s/dementia residents. Took over 2 weeks before he got a shower. Staff never offers fluids, no plastic cup of water left in room or offered to residents on dementia unit not even with meals. Took 9 weeks before a plan of care was posted in his room so staff could read and figure out what to do with resident. Has never been shaved daily- hand him electric razor turn it on and show him what to do. Fortunately my dad is high functioning just no memory, walks, continent, feeds self so the care is extremely disheartening. The staff very friendly and polite just never any FOLLOW UP with any staff clear to billing office

My Mother has lived at Brookdale Burr Ridge since 2017, when the business was well-run & a good place to be. Though they can address all of her myriad of health issues well, of recent (since Jan 2019), things have changed. The Maintenance Manager, Dining Services Manager, Housekeeping Manager & Executive Director have all quit. It has been a revolving door of new faces, including cooks, servers, receptionists. Residents are very upset because they have not had room cleaning/linen change in 2-3 weeks!! And there is always some excuse from management. Food service is a joke. 3-4x/wk they RUN OUT of entrees on their printed menu. Or food is not prepared as listed, or components of the meal are "out", or the portions are tiny. Again there is always some excuse. It is quite sad. I have contacted their corporate office in the hope that change will occur SOON. This is no way for my Mom to live.

I'm sorry but I really have a hard time recommending this place to anyone with a parent that is going through dementia. Just got off the phone with my mother who said There is a man who took her hard by the wrist and pushed her in her room I'm not sure what's going on but this had better stop

It is still early with only 2 months into this living arrangement. But after the first 10 days we were handed a bill for $11,800 . That's $35,400 a month ! after they agreed to $4870 a month . It brought my wife to tears after all the other stressful things she has been going through trying to help her mother with doctor appointments , living with us in our home . medications , therapists every other day , preparing meals , laundry . bathing her mother and other hygiene and more . In the first 10 days Mission Creek did not bathe [name removed] nor do any of her laundry after it was discussed that both things would be done once a week .

Although very friendly staff, I felt this facility was more geared to nursing home and full time care. This is not what we are looking for at this time.

I was oversold on the Woods. Live and learn, 48mom seems content. I guess that is all that matters.

Beware. This facility writes down on daily log they are doing tasks for loved ones that never happen. Follow up ...follow up ...follow up. Staffing is not good and senior management doesn’t want to be bothered. You as a family member are the problem not the staff. If your loved one is in the beginning stages of dimentia find another facility. Serious problem with residents wandering and going into other residents rooms. Tell you that they provide snacks nightly but they only provide if your out by the main lobby residents in rooms never given any. They have so many patients with major health issues and not staffed to handle. If your loved one can get around they are left alone the staff has no time for them and they get lost. Be very careful it is known in the industry that this facility is having major issues. I have never seen rude nursing staff. But you will find it here. You can ask question and they won’t even look at you and talk to you. I hate to generalize but some of the nursing staff ...you are better off not to ask I get that they are understaffed and they are busy. It feels like most of the staff including the director have been in the industry and really hate being in the service industry and think that a family member advocating for their loved one is a bad thing. Their customer service once you sign up goes down 100%. I actually was told most family members don’t want to be bothered and because I did I was the problem. FIND ANOTHER FACILITY IF YOU CARE ABOUT YOUR LOVED ONE. I wish their had been reviews when I went here it would have made me stop. The truth is there are problems with all of these facilities but how they handle them makes a difference