Eden Senior Care

I'm new to this product. However, it's not an easy learning curve. The first person we met at Rock Run was amazing. She was welcoming, friendly, answered all of our questions and even gave us some things to think about. She gave us hope in a dark time. However, after moving my parent in to assisted living, its been frustrating. We paid for a maximum level of care, but my parent tells me no one is helping. We can't get anyone to tell us what is done by whom and when. The biggest challenge is communication. I think the people are good by nature, but the organizational systems in place are not explained nor evident. Also, the activities are not for a wide group of people, more for preschoolers. Wish they had some learning or culture groups as activities - music, art, theatre, travel, books or magazine articles, cars etc instead of arts and crafts, bingo and happy hour.

The community was having staffing issues and the caregiver staff quality was not the best. The nursing staff and the administration were friendly and did understand the issues that were there. More than half of the residents were memory care residents. I would not recommend this community to others based on our experience.

According to our loved one the quality of the meals are not good, that is one thing this community could work to improve on.

We toured this community and it was nothing special. The tour was short and I really didn't get a good feel for the community

I like the fact that it is smaller and the care seems more intimate. The meals and medication administration are included, along with housekeeping. It is very dated and smells like a nursing home, however apparently it will be undergoing major renovations as it is under new ownership. The rooms are very basic and include one room and a bathroom. Pricing seems more reasonable. This is very close to where my sisters and I live and is definitely something to consider.

I couldn't really tour the facility since it was during covid, I had to go right to the conference room when I got there. It reminded me of her old facility so it was not appealing to me.

The community is highly overpriced. The location is a great gorgeous building but it's almost unaffordable. The food quality could be better. I would recommend this community to others if you can afford it.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be.

Small Community which is a plus for memory care. The discount for couples was not clear at the time of tour.

Not a very welcoming entrance. The hallways are white on white — looks like a hospital.

It hard to get to know the staff due to the turnover, They have not gotten their covid vaccines yet also.

The care services would be very low at this community, our loved one fell multiple times. At one point she ended up in the hospital and the social service workers there told us we needed to remove our loved one from the community. They said they have the worst communication and one of the highest community fall rates. The communication is terrible, when our loved one would fall we were never immediately called. When we were able to see her in hospice her skin was in really good shape so we know at least that was being taken care of, however her sodium levels were way off which was caused by her not eating for many days. The staff to patient ratio was way off, and that was according to the emergency medical care that reported it to us.

The cleanliness of Hilltop Village community is very good, however there is no security at the community at all which is concerning and around 4pm all of the front desk workers are gone.

The staff was awesome and they made an effort to get to know my mom, and they took good care of her there. they were open to feedback. I would recommend this facility to others, but be vocal about the care you want your loved one to receive and follow up.

There are problems with staff overnight. They do not have enough at night to manage the residents and they did not pay attention to the residents. Call lights stayed on for hours. The room sizes are really nice. My mom loved the food. They have outside space for residents to use. There have been some changes since my mom was there.

They were very accommodating. They tried to work with us but it didn't work out. My dad thought the food was okay. The room sizes were okay. My dad needed more care then they could provide. The staff was very nice and friendly.

They have a new administrator there who is fantastic. She has made some staff changes and has been very helpful. My friend did not like the food. They have nice size rooms. They do not have much outdoor space.

It is cheap but you get what you pay for. Room size is fine. Food quality is passable at best. The staff is inconsistent in what they say and what they do. They are not good at communicating. The parent company is getting better at communicating to the families. The community level still is not consistent in their messaging about daily changes around Covid-19.

This was our first experience with an assisted living community and when I visited I was impressed with the staff doing the activities. But I quickly learned that although the level of activities were what i would want for myself it was not necessarily what my husband needed most. The level of attention regarding care was just not there. The caregivers acted as if it was just a job to them, and the nurses were often standing behind the nurse's station chatting with each other or on their cell phones. I will say the food was excellent. The chef did an outstanding job .

They forgot to come get my father in law for some meals after we arranged for escort services for meals. The night time caregiver is wonderful and gave us a lot of insight into my father in law’s care needs. So things are inconsistent regarding care. The sales and care staff are not on the same page, need to have better communication. Rooms sizes are great, very clean. I like that they order off a menu not buffet style.Food that we have tried was very good. I think they are understaffed