Diversified Health Services Inc.

My loved one has only been here a short time, but overall I think things have gone well with Gardens at Park Balboa. The community is clean and well kept, and for the most part the staff have been very friendly and helpful. They've also got a good variety of activities and events to keep the residents entertained. However, I do wish they'd be a little more involved in getting the residents to participate, I'd like my loved one to join in more but it isn't the sort of thing she'd go and do on her own.

Abby is wonderful. Spent quite a while discussing my family's needs. The grounds and apartments are very nice. Amenities are also nice. The Alzheimer's section was also nice, but a little smelly (urine). We ultimately decided that my mom would be better off in a small board & care facility.

We are extremely pleased with the Gardens at Park Balboa. My mother who is 91, spent 14 days to determine if this was the right place for her. During the 14 days she became healthier, she walked better and she was happier. The guests are very friendly and the staff is friendly and you can see they enjoy their job. After the trial period we moved my mother into the Gardens at Park Balboa. She is thriving! She goes on trips, joins the excercise classes, plays bingo and attends many of the activities scheduled throughout the day. I highly recommend the Gardens at Park Balboa. We were lucky to see the ad on TV for A Place for Mom. They recommended several places and we chose The Gardens at Park Balboa.

Very impressed with the information presented by Abbe. The tour was very comprehensive and the brochures, menus, costs room diagrams and activities were included in the folder. The one bedrooms were roomy and well kept. The area is spread out around a court yard, and there is a elevator for the second story. Staff very friendly and accommodating.

The facilities were very nice and very new looking and clean. In terms of the process for getting my dad admitted, I was a little disappointed. I didn't feel that they were being fully upfront, and then they eventually told me that they could not take my dad. I felt like I had wasted time with them.

The staff is wonderful.

the guests there seem very happy and the staff is friendly and upbeat. The building is in a noisy neighborhood but has a nice courtyard. I really liked Abby. She was super helpful with giving tips on how to deal with dementia and the transition to a new place.

It was very nice. I like there cafeteria. In fact, I thought their cafeteria was outstanding. The place was very pretty but this was for a man, 80 years old, that really can't hear. He's got prefect vision but he just needed more care than I thought he would have been able to get here and he couldn't have negotiated himself with the layout of the place.

Just wasn't right for our loved one. We would like to see a better care giver to resident ratio. The community and the staff did a good job and took care of our loved one. They were friendly and helpful and we would recommend them to anyone.

Dorothy was wonderful but think think my mom needs more one on one care

Too expensive. We toured, she really liked it,however it was out of our price range.

My parents very much enjoyed the visit at this complex. We toured 4 apartments and had a great lunch. The Director is a wonderful person and my father was very impressed with her as well as the staff. I really think that her and her winning personality "sold" the Gardens at Park Balboa to my father. The facilities are dated, but everyone was so friendly including the residents that my father has decided to put down a deposit to secure an apartment. My mother is having so much difficulty navigating the stairs to their current apartment that my father wants to move as soon as possible.

just dropped in for second tour, friendly staff, rooms were brighter, nicer bathrooms, smaller dining room, noisy/busy street, parking for guests limited, bigger elevator

Liked this one! Clean, nice personnel...The director was great! Nice layout. Nice rooms, all private.Need to bring own furniture and tv...they have cable.

nice size rooms.

When I first started looking for a community for my Uncle I had choosen this community but my Uncle's care needs had begun to change and they did not have memory care at the time so we were not able to use their services. I would definitely recommend this community for their assisted living.

They are willing to talk with me regarding any issues that need to be discussed, though I often have to follow up myself as they are not as good as I would like regarding proactive feedback on issues we have discussed. Communication needs to be improved. They are very friendly though, and willing to do what they can to help. They just need better communication and follow-through.

My mom is very happy at the Gardens. Her few complaints would be about the type of activity. She loves bingo but they don't have it every day. She likes the musical performances but not the exercise classes. Also they do activities early in the morning and she's late to bed and late to wake. She's also not crazy about the food. But they will let you order just about anything. She's made friends and eats her meals with them. Since she moved from a single to a one bedroom she loves her apartment. The grounds are lovely and she enjoys sitting outside. The one thing that happened was that she fell and they didn't answer her button so after 45 minutes she called the front desk and then they came right away. Staff is wonderful very helpful Jonathan is the best.

The quality of care is uncertain. My mother fell in the middle of the night and it was unclear if they were responding to the call system. There were issues with medication management. My mother told me the quality of the food was the best part.

The staff is very friendly, but they tend to placate a lot. When asked to do something they smile and say they will, but I usually have to ask 2-3 times before it is done. The meals are good, my loved one likes the daily homemade soup. Family communication is good letting me know what's going on, but not when asked to do something. Housekeeping is not thorough and scheduling with them is erratic. The medication management is questionable. Once, I was there with my loved one in the dining room and the tech tried to give her someone else's medicine. Very concerning.