Distinctive Living

It's been very good. They are very kind and very sweet. I think the food could be a little better, but they are good at the things that count. They have plenty of activities, and they take good care of their residents.

We're very happy with how things are going at Hidden Lakes Living! It took a bit of time for my loved one to settle in, but now she is participating in activities and has met a friend to spend her time with. She is fitting in well and seems very happy! The staff have all been very friendly, professional, and patient, and they do a great job of handling any issues she has without confrontation. Really the only issue we've had is that when she moved in they told us that the residents are able to walk out into a secure outside area whenever they like, but this has not been the case so far. Apparently due to the hot weather they are restricting outside access until it cools down. They can also be a bit difficult to get in touch with, they never seem to return phone calls.

I am happy with them, the place is very nice. We started in the independent living, and I think we should have been in the assisted living. We have to have a full time aide, that is getting costly. We weren't given exactly what we needed, and there is no room in the assisted living. There was no initial assessment, because we were going into independent. I don't feel like they made it clear to me about what to expect. It's clean and they are friendly. I liked the location, they have nice scenery. If you really are independent it's very nice.

We looked at this place, and everything seemed fine, no problems with the appearance or the staff. It was a little bigger community than what we wanted for Mom, and didn't have the atmosphere we were looking for. We would have preferred a higher staff to resident ratio.

My Mom was only here briefly, unfortunately her care needs changed suddenly, but from what we saw it looked very nice. It was a nice looking community, and the staff were very friendly.

The facility itself is a 4, I can't say that my mom had a great experience there, she's 80 years old, pretty independent and we thought that it wasn't a very good fit for her because there was a lot of co mingling with the independent and assisted living. There's nothing wrong with Chelsea, it jsut was not good for her. I do know she was a little perturbed, some of this was just gossip among the residents, but they apparently had a problem with some of the staff stealing and stealing medications from the assisted living. We thought this would be a convinient location but the co mingling was very difficult for her.

I toured Chelsea. It was clean, welcoming and friendly. The staff seemed to care for the residents and interact well with each other. The rooms are large, bright and cheerful. They offer many varied activities. The menu I saw was more than enough.

Nice facility but a little too far

Nice facility. Bright surroundings, active lobby, music playing.

I like this one, but it looks like it will be too expensive for him. Check into this one! Very close to us. Check any VA benefits.

I would say don't believe everything that they promise.

It was okay. Not great, but not bad either. Just okay. They do a nice job. It started out very well. They were cooperative and attentive the first week my loved one was there. But then things kind of declined when they realized she needed more assistance than expected. And perhaps she was a bit difficult, which I imagine can be hard on caretakers. When we left, it took 3-4 weeks to get a refund since they have you have you pay in advance.

During the six weeks our loved one was there, everything was fine. The overall facility was clean and most of the staff members were wonderful and treated our loved one wonderfully. She really enjoyed playing the activities they offered. However we did have to stay on top of the staff about somethings, her garbage at times was not taken our, and her laundry had not been done for a week.

My husband has memory loss and was a resident at Inspired Living for over two years. The staff treated him like a "favorite uncle" and always showed respect for him as a human being. The outdoor areas were beautiful and were designed for the residents to walk safely around. The meal choices were good, especially the selection of soups available every day. I would recommend this facility for any family looking for a place for their loved one who could no longer function on their own.

Mom became a resident August 2018. I was displeased almost immediately with the care she was given. Over this past year they have made many changes and things have gotten much better. I am happy, mom is happy, and I left for vacation and returned to a happy and well cared for mom. Aside from my children, she is my number 1 priority so making sure she is cared for is of utmost importance. If they keep improving I will gladly give them 5 stars across the board.

This community is where my dad is and it's nice and clean. When we first got there they were very attentive. The food is good and he has options to choose from. I like that it is set back from a busy street. He does some daily activities. I didn't like that there was a fire drill and we asked 3 different people who worked there what to do and NO ONE knew the answer. I think the director should hold a meeting before a fire drill to be able to guide the residents.

Like all facilities, they will make promises that they can't and keep. If anything they offer is important to you, or if you have special requests that they agree to, get it in writing before signing the paperwork. Their price is higher than most in the area, but their treatment of residents is also above par, for the most part. The staff is very friendly (except the kitchen manager) and I have never witnessed a staff member being unkind to a resident, though some are surely better than others. Staff is specially trained in treatment of those with memory issues and it shows, but they are often understaffed which is problematic and leads to unintentional neglect. Activities are frequent unlike some other places, but it is hard to keep decent activities staff. My parent is no longer with them, but I would recommend this facility over any of the others we have personally experienced.

The community gave me an uncomfortable feeling during our tour. The staff was very awkward and didn't have direct answers to the many different questions I had presented to them. The main living and dinning room needed more natural light and not so many dimmed lights.

My mom has fell walking down the hall. The staff called me and let me know this but I also noticed a few more residents had fallen too. Otherwise, she is doing fine and well. The place looks pretty clean and looks good. My mom does not enjoy the food at times. I am unsure why she does not like the meals.

Really would like to see more "quality" menu w less quantity. Would be happy to discuss