Distinctive Living

Hello this is [name removed] and I love the Chelsea. They are very good and they have wonderful people working here everybody’s good and [removed] I guess. My favorite part is the activity room with all the activities that they offer. I love you guys take care bye.

It is a high caliber facility, but like most places you still need to visit often and advocate for your loved one. The staff coverage is stretched thin in the late evening. Overall I would recommend The Chelsea at Bridgewater to others looking.

Overall experience was good but administration was very unorganized. Newer facility, smaller/more manageable for mom, and the location. I would recommend to others.

My father is a resident at Brooklyn Pointe Assisted Living and Memory Care and his experience at this facility has been very good. The staff is very friendly to all of the residents and they treat them really nice. I am there, I see it. The food is good. The move in process was easy. There's always room for improvement, but we've had very few problems so far. I would recommend this facility to family and friends.

They do have weekly entertainment which is very nice. I think that the night time as well as weekend staff that come in could be more patient with the residents. I do know that all facilities are having trouble getting help though, it is not their fault! I have only seen a few meals, but from what I see, they could have more green vegetables and fruit and less starchy meals.

Very open and friendly facility. Staff is very friendly and helpful. Selection of food in the dining room is really good. Rooms are spacious. Medical personnel on site and helpful. Offer daily activities and nice outdoor area for relaxing during favorable weather.

Based on the experience we have had so far, the building itself is nice and the rooms are good size. However the elevators need an upgrade and they could improve on their online billing. We would recommend The Chelsea at Bridgewater to other families.

I have only been at Twinbrook Hotel Apartments for about three weeks, but so far, I would recommend it. The staff are nice and helpful. And the property is clean.

[name removed] tries to provide diverse activities for her residents. She plans ahead and is as inclusive as practical. She knows her residents and is quite patient with them individually and with group activities.

The staff and management is helpful, the aids are nice for most part. The weekend staff a little less so. Nurses are helpful. The facility is very nice and kept clean and up to date. Areas for improvement: Maybe the aids having a little more patience and gentle touch with people in arthritic pain. Listen to the patient more and not dismiss their complaints.

I think overall it has been a good experience - the staff is nice, the facility is new. We have experienced the following challenges: - when my loved one presses the button to ask for help, she often has to wait for an hour. Not good when there are emergencies. - meals are not designed for folks with issues like diabetes, which causes challenges for my loved one who needs a healthier diet. - took a looong time for cable to be setup and get certain room amenities that we requested and were paying for. - only 1 day a week that they will take someone to an appt making it hard to get help with that transport. - the cleaning that is done once a week isn't thorough - my loved one's floor has stains on it, they don't always put away laundry, laundry gets lost, not as clean as it could be. - I don't think they handle Covid as well as they could - they had an exposure and said people have to wear masks, but I catch staff with masks down.

We had a great tour experience. I got along very well with the director - she was wonderful. They did not offer independent living here. I just felt my mom would not fit in as well with the level of care that these residents needed. She is much more independent and active.

The director of nursing [name removed] is amazing. She is super warm and compassionate she was attentive to moms needs. She was always available. In general everyone is friendly and understanding. It is a for profit organization adds to a little bit of the challenge. The help is spread thin for sure.

The people at Brooklyn Point really care about the people who live there. You can feel it in the air. The staff that moved my loved one's furniture in said that they have grandparents that live in a different community and the employees there just don't seem to care. I think the staff and care level is around a 4 or 5 here at Brooklyn Pointe. As an example of how amazing the staff is, I was putting new risers under my loved one's adjustable bed and I could not handle it alone A member of the kitchen staff was on the floor picking up dishes, and he came in and helped me & two other staff members fix the bed. They are just genuinely nice people.

I toured this community. The lady we worked with was very nice and gave me a lot of good information and suggestions. The residents here are less mobile and interactive. It didn't fit our needs. However, I would recommend it as an option for those seeking care for loved one's who are less mobile/wheelchair bound or specific care needs (dementia, etc). It was clean and staff was friendly.

Everyone was very friendly and helpful. They were communicative in terms of what was going on in the community or any issues that came up. The facility was really nice and well kept, and it had a homey feeling. The resident rooms were small but serviceable. My loved one found it a little too rigid with so many rules, but he was more independent than some of the other residents there. Overall he had a positive experience.

The tour was fine. The facility was recently updated. It was just too far away for me.

Brooklyn Pointe is a very bright community and it appealed to our loved one the most which is why we picked it. The activities are fabulous, there is plenty of different things for the residents to do to keep busy. The meals themselves are good, there is nothing wrong with the quality. However as far as those who have diabetes or anything other dietary restrictions they could work on having different snack options. For example during bowling the only snack/treat they have is chocolate. The overall value for the money is completely worth it and we would definitely recommend this community to other families.

It feels like walking into a home, because you walk in and there's a lovely living room. You'll see a baby grand piano with music playing at times. The residents spend time in the common areas; it has a home-like feel when you walk in. My loved one has a studio apartment. It is just enough space, and has a nice little kitchen area with a microwave & refrigerator. She has her own furniture, it was made very easily for her to feel at home when she walks in. In fact, when she walked in she said, "This looks like my house". Some of their activities include music, weekly visits from one of the local Catholic churches with communion, bingo, and outings to the zoo. They have lots of different things to do. She really likes the fact that the food is from a menu, similar to going to a restaurant and picking from the menu. One of the things the family says constantly is: we know that our loved one is safe and taken care of here. I would recommend Brooklyn Pointe to others.

We have had a very good experience here. This was really the only place that didn't have a spend down, and it is a quality place. The staff are very responsive to the family's questions or concerns about our loved one. The residents have choices to choose from for meals, and the meals are served three times a day. The community also provides snacks to the residents.