Dial Retirement Communities

Things are going really good. She is kind settling in there and everything seems to be okay. It was a little rough at first, but I think "knock on wood" things are going to be fine now.

Everyone is friendly here. The staff is great and even the residents are helpful. The facility is very clean at all times. There are plenty of activities, the food is decent and the facility seem to be well organized.

The overall management induces core values that are displayed by all the key personnel. The facility is run with the residents interests put on the front line of care. The small knit environment provides constant coverage for the needs of all.

We have been very happy with Silvercrest. The staff have been so helpful and caring. Our parents moved here from Detroit, Michigan, where they had lived for 50 years. The transition has been so smooth. We feel very good about the care they are receiving. It has been a huge comfort to us. Many of their doctors come to Silvercrest for treatment, which has made it so easy on us. I cannot say enough good about this place!

I think they are doing very well. My parents are happy, so I am happy. The food is very good, and they seem to be able to ask for less if they want, or choose something different if they don't like the feature of the day, so there are options. My mom is really happy with the beauty parlor, she is happy with the woman who does her hair. The nursing staff and CNA's are very good, and they are responsive. I like that it's a smaller scale place, it's more intimate, and doesn't look like an assisted living place at all, more like a boutique hotel.

Overall things are going well here. it is a nice clean place, and they treat everyone well.

Our starting place was with "A Place for Mom" and Joann Fischbach. Her knowledge and expertise were invaluable. We did not have a clue as to where to start looking without her help. My sister and I moved into Silvercrest at Deer Creek about 5 weeks ago, and we couldn't be happier with our decision. It's a beautiful and well-managed facility, and we have a lovely apartment. We have heard from so many of the residents about how happy they are to be here. This definitely was a wise choice and, best of all, we independently made the decision before our kids had too.

Overall they do an excellent job here! The restaurant service is terrific, the food is good and the wait staff are great. They could stand to change the menu a little more often, however. They also do an excellent job with the activities here, they have a good variety and a lot going on throughout the day. One thing they would work on is going a little farther to reach out to the residents to make sure everyone gets involved.

My father in law has been a resident for about a year at this facility. The people are very good and caring. The food is terrific.. and the attitude is always positve. I pray I get a place like this to stay when it is my turn.

Nice place. Some apartments in the first floor look out at a tall retaining wall, so don't enjoy a pleasant view. Pretty courtyard and grounds otherwise. Not many activities offered.

The management here leaves a lot to be desired.

Getting back from rehab took forever and they always sent you out! It didn't feel like they cared! A couple of the caregivers were amazing!

They provided personalized attention to his needs. They truly treated him as if he was gonna live there full-time forever. We were a very involved family! But it never felt like we were doing too much or being unreasonable. They were really engaging with him with conversation and we're very pleasant in all their interactions. There wasn't anybody that my dad did not like.

Had a wonderful experience while exploring Deer Park Senior Living. [name removed] (sales) was genuine, not pushy and very patient with our questions about the Assisted Living community. He even organized for my MIL to have lunch with a resident there so she could get a better sense of the community and activities. Plans unfortunately changed when the assessment came back recommending Memory Care. We then had a harder time getting a sense of the Memory Care community, capabilities and lifestyle, mainly due to time pressure on our part and not knowing what questions to ask. The Lifestyle directors made themselves available for questions. Move-in was more difficult as information was provided piecemeal with some last minute surprises (e.g. no phones allowed in Memory Care). Deer Park is a very clean and newer facility. Even when faced with the expected accident, they work hard to address in a timely fashion. Awesome staff all around, very friendly. Patient with questions. Deer Park Memory Care is a small community of about 30 residents. As of Jan 2025, Deer Park Memory Care was short on staffing and caretakers but actively recruiting. Leads to longer wait times for the residents around meals and overall support. But care provided is good, staff is kind to the residents. My MIL is higher functioning, and it's lovely to see the engagement between the staff and my MIL, including some joking banter back and forth. They have lifestyle-focused staff who lead activities and exercises with the residents, separate from the nursing and care staff. Good food overall, with reduced options in Memory Care. There seem to be many activities offered during the week, with reduced options on the Weekend. My MIL has given some feedback that some of the activities or movies offered in Memory Care seem repetitive, and has asked for more access to other activities offered to the Assisted Living / Independent Living residents. Based on capabilities, some Memory Care residents have been invited to join the larger community for specific activities. Memory Care is expensive in general, but we appreciate the smaller community feel for my MIL as she is easily overwhelmed in larger settings.

They were hard to contact. They said they would leave my sister or I voicemails and we never received them. Felt that we weren't respected mostly because of our ages. The move out process was stressful and they were incredibly unhelpful and put up barriers for us that weren't needed. Neither me or my sister live in Illinois and we were either not taken seriously or given honest information. Not sure if they just had no history with dealing with next of kin out of state or if they were just bad at it.

Our overall experience has been positive. DPV is very clean and always has a pleasant scent. They could freshen up some of the walls with paint. There are never things out of place and they keep up with decorations for holidays making it enjoyable for everyone. Recently they've done a better job with keeping my family member's apartment clean. The staff are friendly overall. The quality of care is good. The care team remembers my family member by first name and knows the schedule they typically keep as well as residents they regularly speak with and get together with. Medications are on time. I know the most important needs are being met. My family member likes the options of meals and the two dining options are nice. The food is good. There are an abundance of activities. Due to the large number of residents, there are always people to converse with.Only in comparing with other residences we saw, DPV gives great care and service for the months rent/add-on care. My review is strictly based on assisted living.

Deer Park Village is really beautiful. Everyone is so kind; residents and staff alike. The reason for 4 stars is one set of elevators was out for too long, they can be short staffed, and I would like more communication from the back office re billing. Easy resolutions for each of those and it is not constant. Overall, it has been quite an adjustment to downsize, but the cleanliness and amenities are amazing. I don’t think there is a better or nicer place in the area. It is great!

the Landings Senior Living has beautiful surroundings and the facility is new. It is an awesome place for the price. I would highly recommend this facility to others and already have.

The front desk people are always very friendly and helpful every time I have a question. My mom is loving the meals and the outings as well. My mom has a one bedroom apartment and I think it is very spacious and perfect for what she needs.

Meals are of good quality, however they are very heavy and limited in dietary options. The serving staff are always very kind and inviting. With so many folks on prescribed diets, it's surprising how limited the menu is.