Courtyard Manor

Our family had an in person tour and honestly we could not wait to leave. This was the most depressing place we have ever been to. We had two other friends come on the tour with us and they even agreed with how depressing and sad it was.

When my bright, alert, and mobile 98 year old mother, who was suffering from dementia first moved in, the care, food, amenties, etc., were not great, but seemed adequate. I found a much better facility, and got her on their waiting list, but two months later, while I was still waiting for a room to become available, when her dementia got worse at night, they quickly moved her from their showcase building (there are four) to one of the three not-so-nice ones, and had their on-call psychiatrist ([name removed]) prescribe powerful psychotropic drugs without ever seeing her, and without my permission, even though I had POA for her health care. Within 24 hours, she turned into an unresponsive zombie who was just propped up in a recliner chair, and slept all day. She could no longer walk or feed herself, and the staff did little to help her. She passed away a few weeks later, and to this day I deeply regret that I didn't take her out of there before it was too late. If you truly care for your beloved family member, keep looking!

Very poorly run place. Management doesn't train or motivate caretakers. Many are mean, lazy and incapable of caring for elderly patients. High turnover rate for all types of employees. Facilities are old and in very poor condition. Toilets overflow, gutters are full of weeds, air conditioning goes out, heat goes out, fire alarms blast for hours. Incredible! Not enough caretakers for the number of patients. My loved one was not supervised properly and fell from her wheelchair many times. Staff didn't lift her properly and dropped her several times sending her to emergency room with gashes and bruises. I would never recommend this place to anyone.

Lack of training and respect from carestaff, nursing, and activities department. Upper management seems to not care about anything besides the $ and screwing over their staff. Carestaff is very rude towards family members and staff.

It's a terrible place, it's disgusting. They had mattresses on the floor, it smelled. The people that worked there were always just sitting and talking at the table. The clothes never seemed to get sorted out, they would have other peoples clothes in our loved one's room, and their clothes would be missing.

Terrible facility. Management did not train caretakers at all. Supervisors were never available on weekends. High turnover rate for all employees. Many caretakers were mean and lazy. Found my mother sleeping in urine soaked sheets too many times. Facilities are old and in poor condition. Toilets overflow, air conditioning goes out, heat goes out, fire alarms blast for hours, gutters are filled with weeds. My mother was not supervised properly and often fell out of her wheelchair. Caretakers dropped her several times sending her to the hospital.

The facility staff is abusive towards residents. Ive seen residents be pushed and tugged aggressively. Ive seen residents fall and left on the floor unassisted. When the family questions what happened the staff nor management is ever able to provide a explanation but they file false incident reports with a full story of what happened. They tell you they are looking into it but never come back with answers