Concordis Senior Living Communities

[name removed] , the Community Relations Director, has been very responsive and helpful. The other residents I meet seem happy. Dad participates in many of the community activities and has made a lot of new friends. Alternate "always available" menu is appreciated. Dad has reported some difficulties communicating with the dining room staff, because many of the servers speak very little English. On several occasions, there has been no one at the front desk to admit us (family) when we arrived at the front door of the facility. I feel someone should be there at all times, for a number of reasons. Sometimes residents sitting outside have opened the door for us, but other times they are (understandably) reluctant to do so. Dad's apartment is quiet and has a beautiful view. It took a month for me to get my dad's phone number ported. I was told to disconnect his previous service, which took half a day to get done. About a week later, I found out that the number couldn't be ported because it wasn't in service! I then had to go replace the equipment I had returned, reconnect it at my dad's previous residence, have the service restored, and pay a [fee removed] connection fee before the porting process could begin. It took several weeks of back and forth between the PP staff, me, my dad, and my dad's doctor to get my dad's medication administration working smoothly. Overall Dad is safe, clean, fed, happy, and has a better life than he did at his house at this stage of his life.

I picked this community, because I went to 3 places and liked it the best. It has changed since new people took over in the fall. It's important to know it is a no lift facilty. Put my loved one in there because he was falling...no one ever told me to after the fact.

One major area of improvement is in the management and administration of medications. There were times when mom did not receive all her meds at the prescribed time, and when she called for the missing meds, they brought the needed ones PLUS the ones she was already given. There seems to be no registry in which to register the meds delivered and by whom. Therefore, there is no way to determine what she did and did not receive when. This could lead to overdosing or under-dosing a person who is unaware of what they did or did not receive. We've not had a repeat of the problem for awhile now, so perhaps the problem is solved.

Although my father was there briefly, everyone was very friendly and welcoming. There was a beautiful garden to walk and sit in. [name removed]and [name removed]are very caring and helpful.

The staff were nice during the tour and informative. We didn't see any residents and seemed like a ghost town to us. We wanted a community that didn't have a nursing home feel to it.

Some of the staff members are great and really care about the residents, and others are there just for a paycheck. I think that is universal everywhere though. The meals at the Barrington are usually pretty good and if you don't like "the special" for that meal, you can always request from a limited menu of other things such as an omelet, hamburger or grilled cheese. The Barrington has lots of activities for its residents if they are interested in participating, but my parents didn't really get much of an introduction/welcome, which I think would have helped them adjust better. The facility has been dealing with staffing issues, like other businesses, so sometimes are short staffed and things slip.

The Promenade is beautiful, actually closer to me, but geared more towards independent living. Maybe in the future they will be more equipped to care for dementia patients.

Don't think any facility that does this kind of work is wonderful based on the disease but Naples Green Village does better than most. Personal has been there for years and care as much as one can care, taking care of this type of individual.

There are some wonderful caregivers and workers here (reception, kitchen/dining, nurses, social director, etc.) A few that are real gems. I can’t thank them enough. They treat my dad so well even when he’s a grump. They are truly angels. And there are many very nice residents that make NGV a nice place. No place is perfect and the communication could sometimes be better, but overall they get things taken care of and my dad is doing pretty well. It helps if the resident gets involved and socializes but sometime just one pal can make a difference. And if the family is able to visit often you will get to know if this is the right place. And I think it can be the right place for many folks.

Everybody there has been wonderful. During move-in day, there was not anyone to follow-up to see how things were going. They could do a better job with setting up an orientation for new residents. Other than that,everything else has been stellar. The food services and housekeeping staff has been outstanding. My loved ones is making friends, and meeting new people through the dining experience.

Our loved one has recently moved in from a previous community and it already has been such a better experience. This facility, the staff members and the quality of care is so much better. The director [name removed] is always present. Every time we come to visit she always says hi and knows our names.

Our moms assessment

Most of the staff is pleasant and [name removed] puts care and energy into his work

Most of the staff is pleasant and [name removed] puts care and energy into his work.

My half-sister [name removed] is the resident, but we helped with the move-in and have dined there. All inclusive assisted living experience. The Promenade makes downsizing seamless.

There were no activities provided so we were very disappointed with that.

My husband was only here for a couple of days, but it was a lovely facility with lovely people. I went and toured a number of different facilities in the area and this one was by far the best for a reasonable price and the staff were just wonderful. It had also just been remodeled so it looked very nice.

From the first interview, the staff was concerned, caring and compassionate. They are always friendly and concerned about my mom's wellbeing. Also helpful to the family! Did not give a 5 as I have nothing to compare it to.

Palagio is perfect for Mom. She is happy and well cared for. Having Assisted Living and Memory Care in one place has elevated the level of engagement she is experiencing vs. just memory care only.