Complete Care Management

This community was completely awful, could not even consider this one. People were all in a room like they were putting on a show.

I would not recommend this community to anyone. The constant monitoring of my loved one's room was horrible, I would find dirty diapers under their bed, dirty bathrooms, missing phone, missing clothes all of this was prior to the pandemic. My loved one contracted COVID from the community and they had 96 residents that had contracted it in this community. My loved one was the 14th patient that died from COVID. They cut off visitation for family members in March and it seemed obvious they knew they had a patient infected then.

No cooking facilities so very limiting for those with more capabilities.

It may be that this facility's main focus is rehab, rather than long-term care, but it felt very institutional and depressing.

Where should l begin. 1. The food was horrendous. I would even feed it to a rat. 2. I was promised a shower two days in a row. Never happened so l was forced to bath myself in the sink. 3. Bedding had a old musty smell to it. 4. God forbid if u needed anything. When u ring the call button it takes at least a hour or more before anyone responds to it. So for poor patients that are unable to get out of bed had to sit in there own [profanity removed] or piss until someone came to change them. 5. They told my roommate if she didn't get out of bed to go to pt they where gonna put her on a board and carry her down there. 6. They didn't have the seizure meds . My roommate needed when she arrived. She had to wait over 24 hours to recieve them. 7. Staff is extremely rude. My pt therapist belittled me and put me down other that encourage me. I was forced to keep my door closed because the guy across the yelled and screamed 24/7. Plus l was told by a nurse he liked to peek into patients room. Ect ect.

We removed my mother from Whispering Woods for reasons the guidelines will not allow me to detail. Thankfully, a week of hospital care has allowed her to recover from care I will refer to charitably as “insufficient”.

I would give them a zero but I had to rate them in order to post my review. Due to their care put my Grandma into hospice sooner. Her wound wasn't properly taken care of and the infection spread. No one noticed her staples had come out and didn't take care of her properly while after her using the bathroom. I will not stop until I have justice. My Grandma passed away yesterday. I'm well aware she's elderly but due to their "care takers" and "nurses" they all helped putting her into a grave sooner.

First of all don’t be fooled this is not a senior friendly place. The parking lot is behind a back door that has no sidewalk or stepping stones, makes no sense, and forget if it snows, my 82 year old handicapped mom was told she should get someone to shovel because they only do the front where the sidewalks are. She has had numerous plumbing issues with her toilet backing up and overflowing into the living areas and carpets and had to go with no toilet overnight because they move at their own pace. They know who is throwing non flushables in the toilet and will not address it with that tenant so the others suffer. Her pipe broke under her sink on a Saturday and she was told there was no one to take care of it and to call the police!! This place stinks!! Oh and the rent is sky high for what they provide which is basically a roof and 4 walls..stay very far away from this crazy place. It’s no better than an inner city tenement, it just looks nicer from the outside.