Complete Care Management

Nice staff, they care. The place could use some freshening up, but it is not neglected. Cut backs to transportation services is frustrating. Meal service is the only real complaint, in the year that we have been there they have changed policies not for the better. Crazy hours that the tenants have to conform to and they eliminated breakfast in the room like they used to do. They also won't allow food to go back to the room. Dinner is now at 4:30 and quite a few complaints.

Our loved one and family had a good experience with the community. The staff are caring and kind. Everyone is friendly. We would recommend that your visit the community prior to moving your loved one in, to make sure you are choosing the right community for your loved one.

Clean, cheery, people very nice, studio room decent size, and once on Medicaid they keep you in a private room, however if you have a big room would move you to the small studio room

We got to see this community ip close a personal. My mother in law went here before. The staff was nice and very helpful. The community is very nice as well. The community was also clean and neat. It just was not what we wanted.

The facility itself is on a small scale. There are a smaller number of people here. It's not so busy and more quiet than busier retirement homes. They are happy with the care and the food. It is a little outdated looking, but I think they have plans to remodel. It needs it. The staff is friendly.

The care seems appropriate, the facility appears clean. However, the food, which cannot be judged by eating w/ a resident now and then, is a sticking point of the residents. The food needs great improvement in the quality of the meat products used, as does the offering of fresh vegetables and fruit, and overall skilled preparation of meals.

They have changed management and it not has good. They cut the recreation budget so there is a lot of tv watching has activities. They also now have high turnover. I would hesitate to recommend bc at times it seems there was a shift to focus more on profit and they are slowly getting rid of things

The nursing staff at Complete Care are fine and great but they are facing the same challenges like everybody else and that is to maintain great quality of care when struggling with staffing shortages

Ok community, not the right fit.

They gave my Mom 2 slices of dry bread with a third of one slice of deli ham for dinnner last night! I took a pic of the slop and am going to send it to the health dept. I went to the desk and yelled...Is this what you're feeding our loved ones!? The nurses just looked at me, saying nothing! My Mom's roommate couldn't eat hers either! They gave her a peanutbutter sandwhich after I complained! This is DINNER! Where's the money going? It certainly isn't going for food! There needs to be an investigation! The Salvation Army has better food! Now I know my Mom hasn't been exaggerating! Do not send your loved ones here! They will starve!

This community was completely awful, could not even consider this one. People were all in a room like they were putting on a show.

I would not recommend this community to anyone. The constant monitoring of my loved one's room was horrible, I would find dirty diapers under their bed, dirty bathrooms, missing phone, missing clothes all of this was prior to the pandemic. My loved one contracted COVID from the community and they had 96 residents that had contracted it in this community. My loved one was the 14th patient that died from COVID. They cut off visitation for family members in March and it seemed obvious they knew they had a patient infected then.

No cooking facilities so very limiting for those with more capabilities.

It may be that this facility's main focus is rehab, rather than long-term care, but it felt very institutional and depressing.

I was very unhappy with this facility. The nursing aids are horrible. They do not care about the patients at all the worst one there was the woman [name removed] she could care less if you parent lived or died I wouldn’t bring an animal to this care facility. the place was dirty. The pictures that they show on the Internet do not look like the room. They leave the poor patients in the day room all day just to sit there and look at walls the physical therapy was good, but the nursing staff the aids are horrible here. I would definitely not recommend this place.

Where should l begin. 1. The food was horrendous. I would even feed it to a rat. 2. I was promised a shower two days in a row. Never happened so l was forced to bath myself in the sink. 3. Bedding had a old musty smell to it. 4. God forbid if u needed anything. When u ring the call button it takes at least a hour or more before anyone responds to it. So for poor patients that are unable to get out of bed had to sit in there own [profanity removed] or piss until someone came to change them. 5. They told my roommate if she didn't get out of bed to go to pt they where gonna put her on a board and carry her down there. 6. They didn't have the seizure meds . My roommate needed when she arrived. She had to wait over 24 hours to recieve them. 7. Staff is extremely rude. My pt therapist belittled me and put me down other that encourage me. I was forced to keep my door closed because the guy across the yelled and screamed 24/7. Plus l was told by a nurse he liked to peek into patients room. Ect ect.

We removed my mother from Whispering Woods for reasons the guidelines will not allow me to detail. Thankfully, a week of hospital care has allowed her to recover from care I will refer to charitably as “insufficient”.

I would give them a zero but I had to rate them in order to post my review. Due to their care put my Grandma into hospice sooner. Her wound wasn't properly taken care of and the infection spread. No one noticed her staples had come out and didn't take care of her properly while after her using the bathroom. I will not stop until I have justice. My Grandma passed away yesterday. I'm well aware she's elderly but due to their "care takers" and "nurses" they all helped putting her into a grave sooner.