Complete Care Management

Overall I think Whispering Knoll is a very nice place! It's clean, well kept, and they take great care of their residents. They also do a good job with the food! I've had the chance to eat there a few times and I've never been disappointed.

We are happy with Victoria Commons. Of course there's always issues but they're not terrible. My mom as happy as happy as she can be. She loves the food lol.

So far, the facility and the workers are truly amazing. But, for the price our loved ones are paying to stay there, I think it's time to do something about the food, it is disgusting and presentation is not pretty. You're getting a LOT of money for these patients to be there, and, they don't want to be there, but most of them have no choice, so why don't you spend a little more money and give these people better food, since that's all they have to look forward to, on a daily basis, in your facility.

Whispering Woods was amazing. I would recommend to anyone. The rooms are lovely and the staff very kind. The head nurse is wonderful and she too is very kind and thoughtful. The staff including receptionist, activities coordinator, and maintenance crew are all included in this review. Great team of employees.

Food needs to be improved. I would maybe recommend to others.

Nice staff, they care. The place could use some freshening up, but it is not neglected. Cut backs to transportation services is frustrating. Meal service is the only real complaint, in the year that we have been there they have changed policies not for the better. Crazy hours that the tenants have to conform to and they eliminated breakfast in the room like they used to do. They also won't allow food to go back to the room. Dinner is now at 4:30 and quite a few complaints.

It is very close to my brother in law like 5 minutes. Helpful easier to navigate system. I would recommend to others.

Our loved one and family had a good experience with the community. The staff are caring and kind. Everyone is friendly. We would recommend that your visit the community prior to moving your loved one in, to make sure you are choosing the right community for your loved one.

Clean, cheery, people very nice, studio room decent size, and once on Medicaid they keep you in a private room, however if you have a big room would move you to the small studio room

We got to see this community ip close a personal. My mother in law went here before. The staff was nice and very helpful. The community is very nice as well. The community was also clean and neat. It just was not what we wanted.

The facility itself is on a small scale. There are a smaller number of people here. It's not so busy and more quiet than busier retirement homes. They are happy with the care and the food. It is a little outdated looking, but I think they have plans to remodel. It needs it. The staff is friendly.

The care seems appropriate, the facility appears clean. However, the food, which cannot be judged by eating w/ a resident now and then, is a sticking point of the residents. The food needs great improvement in the quality of the meat products used, as does the offering of fresh vegetables and fruit, and overall skilled preparation of meals.

I'm not very happy with the facility. First the person who sold us on the place left before we moved in. The RN was lovely. [name removed] was her name. She left after a few months. My family member needs to be given her medication and the medical staff has been decreased. The wait times are not healthy. They need more staff!!! The food is not great either. Lots of fish which she doesn't like. The property and rooms are lovely. It needs a spruce up though. It seems that whoever the owners are, have cut spending on the upkeep of the place.

The location as it is close to my house where I can visit frequently. Also, the admission lady, who no longer works there, was very helpful in getting grandmother there. They are understaffed and the aides have too many residents to take care of.

They have changed management and it not has good. They cut the recreation budget so there is a lot of tv watching has activities. They also now have high turnover. I would hesitate to recommend bc at times it seems there was a shift to focus more on profit and they are slowly getting rid of things

Ok community, not the right fit.

They gave my Mom 2 slices of dry bread with a third of one slice of deli ham for dinnner last night! I took a pic of the slop and am going to send it to the health dept. I went to the desk and yelled...Is this what you're feeding our loved ones!? The nurses just looked at me, saying nothing! My Mom's roommate couldn't eat hers either! They gave her a peanutbutter sandwhich after I complained! This is DINNER! Where's the money going? It certainly isn't going for food! There needs to be an investigation! The Salvation Army has better food! Now I know my Mom hasn't been exaggerating! Do not send your loved ones here! They will starve!

This community was completely awful, could not even consider this one. People were all in a room like they were putting on a show.

I would not recommend this community to anyone. The constant monitoring of my loved one's room was horrible, I would find dirty diapers under their bed, dirty bathrooms, missing phone, missing clothes all of this was prior to the pandemic. My loved one contracted COVID from the community and they had 96 residents that had contracted it in this community. My loved one was the 14th patient that died from COVID. They cut off visitation for family members in March and it seemed obvious they knew they had a patient infected then.

No cooking facilities so very limiting for those with more capabilities.