Commonwealth Senior Living

Terri Carr was very helpful. she patiently answered our many questions and gave us a tour. We have just started our search to help us decide on the net step for my mother's care.

They really try to provide you with information before you ask questions. They have been very proactive. The staff is very friendly. They are considerate. They take the time to meet my mothers needs, instead of pushing her through the schedule. The interaction has been really good. The location is great. The parking lot is a little weird, but it's in the city. I would certainly recommend the Kings Grant House.

I checked out a few places for my mom before finding CSL and it was perfect. The place is beautiful, the staff is super friendly and the residents love living there! I enjoy visiting my mom because I feel like I've made other friends there and look forward to seeing them. The place is transitioning so there are a few kinks to work out, but I am confident it will all be running smoothly soon. The Dining Hall (which is more like a first class restaurant) is just beautiful. Although the food is usually very good, the waitstaff needs some additional training. That has really been mom's only complaint and I've seen it as well. The activities, the transportation provided, the wake up checks, all give me a peace of mind. I wouldn't mind living there as well.

Out Mother is in the memory care unit of Commonwealth. She is happy and content and looks very well cared for. One of the factors that made us choose Commonwealth was the fact that they would also allow our Father to come with her. It has been an adjustment for him, put he likes the people and is able to see that they are taking great care of Mom.

I am very satisfied with Elmcroft. Sometimes it seems like the menu gets a little repetitive, but for the most part people are able to eat it. It's institutional food, a little more variety would be nice. I think Luann does the best she can with they have, and they really care about the residents. I liked that it was smaller, and there would be more individualized attention. But mom sometimes think they take a little bit of time to get to her if she rings the bell.

Our experience with Commonwealth Assisted Living has been a good one! The staff here are wonderful, they've all been very friendly and welcoming. They really went out of their way to make our loved one's transition as smooth and pleasant as possible. The facility itself is clean and well kept, and they do a great job looking after the people who live here.

I enjoy living at Heritage Commons and like the freedom of doing what I want. The people are very friendly and I like all the activities that are available. I’ve lived here for four years and have always found it easy to talk to friends and other residents. I’ve made lots of friends at Heritage Commons. I came here not knowing anyone and it was hard at first, but it didn’t take long for people to introduce themselves. I’ve even gotten involved on the Residents Council. The staff is very good and helpful! They know your name from the minute you walk in the door and are always available to help. I have a good apartment and it’s very spacious. I really like that I don’t have to cook or clean. I love the décor of the community and it feels like home!

Beautiful facility. Light & airy appearance. Quiet and clean, creating a calm environment. No unpleasant odors. I especially like the meal planning, preparation, and delivery. Not institutional food, rather fresh or frozen & cooked on site.Rooms are large.Interactions between staff & clients/residents seemed pleasurable. Lovely gardens and interesting activities. I would love to see my loved one at this facility!

They are doing a good job so far. I am happy with them. I don't have any complaints. I would rate them at a five. They are fine and dandy!

I enjoy living at Heritage Commons and have been here for over a year. I lived here with my wife before she passed away. We moved to Williamsburg after my wife got sick so we could be close to our son. We looked at multiple independent living communities and liked Heritage Commons the most. My daughter and granddaughter liked it too. The apartment is a good size and has a complete kitchen, which is a plus. I like being able to cook for myself if I want to, but it’s also nice to use the dining room. I love the food! The portions are an ideal size and I can have dessert each night, but I try to be good. There is always a variety of food and lots of healthy options too. I’ve also gotten involved in activities and met lots of new friends. I especially like to play billiards after dinner. Living here is great!

I walked in and everybody was so friendly and accommodating. We looked around and I said, “This is the place I want to be.” So, this is where I am. It’s worked out beautifully. I am very happy here because of the people. From the staff to the residents, everybody has been really friendly and I couldn’t ask for better friends. The activities are great too. They have soup dinners, Bingo, outings, and we go out to dinner. There’s always something to do. You don’t get bored.

Before I retired seven years ago, I was in healthcare administration in the Kilmarnock community, and Commonwealth has always had a good reputation. I did look into several agencies, and came in to take the tour at Commonwealth and liked what I saw. It was very clean, and there was a home atmosphere about it that I liked very much. Everybody was very friendly. It just looked like a place where my mother could feel comfortable. My mom is a bit of a loner, but she has made friends here. Some of the staff here have really taken her under their wing. I think the interpersonal relationships she’s been able to foster have helped her tremendously. That goes from administration right on down to the aids, everybody seems to try their best. Things aren’t always perfect and they won’t be anywhere, but they do the very best they can to meet her needs. They really try to make her feel like she is the most important. It happens consistently when I see people stop what they’re doing to either take her back to her room or to get her something she is asking for.

I visited this community while looking into care options for a loved one. Overall I thought Crystal Springs seemed like a very nice place. I was there for two hours and given a great insight on my mom's condition and the environment was nice.

I lived in Florida before moving to Williamsburg to be closer to my son. The transition has been tough a times, but I like living at Heritage Commons. The staff is very accommodating. I enjoy the activities, especially bingo, and the food is very good. The apartment is a nice size and big enough for me. The people are very nice here and if you have a problem, they do their best to fix it.

It's fabulous. The philosophy of caring and maintaining resident independence and dignity starts with the executive director and the staff. My loved one is treated as a member of their family. They are attended to his needs and mine. The Elmcroft of Chesterfield Is a great community. They have many activities that keep the residents busy. This has been a great experience for my loved one and I. They are great.

In July of 2014 my Mom passed away. Being the center of all of our lives, it was very hard on all of us, especially my Dad, having been married for 68 years. He wanted to remain in their home, so initiated a 24-hour In Home Care. His health started declining and with the increasing cost of In Home Care, a decision needed to be made on moving him to Assisted Living. I began a search in our area. When I first called Leigh Hall, my first contact was with Roshawn Foot’e-Scott. She was very informative about the facility and her concern for my situation prompted me to make an appointment and take a tour with my Dad. Having lived in his home with my Mom for 52 years, this decision was very hard on my Dad. From the moment we walked in the door and saw the little pineapple blackboard with “Welcome Finney Family” on it, our fears began to ease. There was an immediate connection with Starr Caulder, the Executive Director. Her compassion and knowledge took away any lingering fears. The interaction she had with her staff and residents clearly showed the respect and admiration they had for her. We signed up for an apartment that day and Dad moved in on December of 2014. Unfortunately, his health seriously declined and he passed away in January of 2015. His stay was short, but due to the caring staff, Dad and I were showered with love, compassion, and tender care, which meant everything to me and my husband each and every day we were there with him. My husband and I continue to visit Leigh Hall, and the “friends” we made there always bring positive memories as we continue to heal. Leigh Hall will be my FIRST recommendation to anyone seeking an Assisted Living Facility for their loved one.

I have lived at Heritage Commons for about a few months and it’s a very friendly community. I taught at William & Mary and got ill, so I needed a different arrangement and came to Heritage Commons. It’s convenient to everything and in a great location. There are a lot of services and the staff does a lot for the residents. I like both the staff and other residents. I participate in a few events, including the ice cream socials and playing cards. There are such wonderful people here and it’s great that so many residents are still so active.

My mother, Gladys, who will be 87 this June has been a resident at The Ballentine Assisted Living facility for over 2 years now. Earlier this February, it became necessary to move her into memory care. As the memory care wing at The Ballentine had not yet been completed, we had to make the choice to place her in a different facility temporarily until construction was completed. The incredibly kind and compassionate staff at Commonwealth Memory Care in Norfolk were nothing short of amazing in their professionalism in caring for my mother in what was an extremely stressful time. Directors Bay Armstrong and Jodie Brumfield Agner and their wonderful staff gave my sisters and I such piece of mind in knowing that our mother was properly cared for. Yesterday, through many hugs and tearful goodbyes, we left Commonwealth to move my mom back to The Ballentine. My mother was very emotional as she had gotten very attached to the staff at Commonwealth for the past two months and they to her. I got a chance to thank many of them personally and tell them how much their caring, love and compassion for my mother's situation meant to our family. Many were sad to see her go but they understood that The Ballentine was where she belonged. Before we got there yesterday, I phoned ahead to let them know we were on our way back. Imagine the look on my mother's face when she, already in an emotionally fragile state, looked up to see the staff in front of the building waving to greet her! It made her feel like a queen and of course, the tears flowed again. They were so happy to have my mom back and the welcoming party was just what she needed to lift her spirits. Needless to say, the new memory care wing at The Ballentine is beautiful, or as my mom described it, "Pretty swanky!" She is very glad to be back in her regular room and we got her back in just before the ribbon-cutting ceremony and reception yesterday afternoon. I am so proud of the work that my dear friends, Executive Director Christine Sena-Breitberg and Memory Care Director Tracy Schery-Martin have done in getting this facility ready to serve the area. So, I just want to say, on behalf of my family, a heartfelt Thank You to all of the healthcare staff that have been so caring and giving to so many. Your dedication to your job is so appreciated and we are so grateful for the service you've provided for my dear mother.

My mother, Marcella, was admitted to your facility recently. The decision of having to move mom from my home to a facility was very emotionally upsetting for me. From the moment I was introduced to and was contacted by your facility, the Sales and Marketing Director could not have been kinder and more helpful. She came in one a Saturday, gave me a personal tour of the facility, explained the admission and policy procedures thoroughly, listened patiently to all of my concerns and questions and helped me make the transition run smoothly. She has continued to assist me and has also helped my friend, who is facing a situation and decisions similar to mine with her mother. I can’t express my appreciation and thanks.

Florence is my step mom and her daughters talked with each other and decided something needs to be done and knew it wasn't going good and they decided to come together and go with Whispering Woods. When they moved Florence in, there was two maintenance guys who helped hang up her pictures and was very helpful making it feel like her community she was in previously. The food is excellent, there are side walks all the way around the community with foot steps/hand prints to remind the residents where to go. The outside could use an update but the room view is great, a pond with ducks & turkeys.