Clearwater Senior Living

I thought that for $[removed] a month, My mom would have clean floors, tasty food even though she was on a soft diet. I thought she even though she was bedridden she would get outside more with a wheelchair. I thought that they would keep her from getting dehydrated or getting bed sores. I didn't think she would need hospitalization for lack of care (based on the hospital's statement). They didn't kill her but they certainly didn't help her much either. I can't drive by the place without crying. I could not give them a recommendation.

Well I've heard they are short staffed which accounts for the employees not doing their weekly sweeps of the rooms, won't get into specifics, they don't even supply toilet paper for the guests which is crazy!! Lack of communication I found problematic. She's doing well there but I wish I had known this beforehand.

Fairly good

My in laws have not been satisfied with the overall quality of their experience at Clearwater Agritopia. The change of ownership hasn't improved the overall care. As a family we don't get feedback from the medical staff who administer medication, unless they are running out of meds. There have been a few times when we question whether the medication was administered correctly but not able to get in direct contact with the right staff member. Their room has had problems with leaks in the plumbing and it took a long time to repair. They don't have many activities for my mother in law, who struggles with memory issues. With the high cost of living there, we had hoped for a better experience for them.

The community is short staffed for the memory care. My friend that was here fell and broke their leg. It appears the staff likes to medicate the residents and place them in the same room to monitor them because of lack of staffing. There seems to be in transition in the Executive Director Role in the community. The staff communication with friends and family was okay; however, the staff response time could use some improvement. There were three meals a day served to the residents and the food was okay.

Better communication between med-techs and residents needs to be better. Lack of training on hoyer lifts. [name removed] the caregiver goes above and beyond expectations. I hope to see [name removed] again soon, a Sunland Home care employee.

So far my loved one likes it. She really loves her caregivers. They're so caring and sweet. But it's not the most organized facility. They lock up at 8 pm, and we've had trouble getting someone to let us back in. I think they're understaffed due to Covid and having a hard time hiring people. My loved one is also not thrilled with the food. They try to do a lot of fancy dishes, but sometimes it's good to have more normal, basic meals. I know there are some residents who really like the food though, so it just depends on your tastes. There's not that many activities, and they'll do strange things like start showing a TV series in the middle of the series, so you're lost if you haven't already been watching. The bar isn't open yet, and they don't even have their liquor license yet. We've voiced some of our concerns with them, but they haven't seemed all that receptive. It's not as great here as I thought it was going to be. All of the infrastructure is there, but they just haven't found their stride yet. Again, a lot of that could be due to Covid.

I would recommend you go find another community that isn't as expensive for what you get here. The activities and things to do isn't as special as any other place. They just started to bring back activities due to the pandemic restrictions being lifted. The communication with the staff is okay. It seems the regulations with the pandemic is hard to get into see my loved one.

No ocean view. Long hallways, cabinets in the unit were cheap.

Expensive but very nice

We had visited this community and mostly was concern if they could care for my wife. We seen a lot of places and some were less expensive. I had a tour with them and learned that they could not handle my wife.

Facilities, food quality, and several of the activities were good, but the care is awful. The only thing worse than the care is the leadership who were incapable of rallying the team to provide good care- apologies and excuses don't help anyone. If you care at all about your grandparent, mom, or dad- look elsewhere.

Facility is clean but they are severely understaffed and so the quality of care suffers a lot. They can improve with having, more consistent staffing.

Facility is clean but they are severely understaffed and so the quality of care suffers a lot. They can improve with, more consistent staffing.

This assisted living facility has a "Memory Care" that is completely incapable of taking care of individuals who have progressive diseases like Parkinson's, dementia, Alzheimer's, etc. Do not believe them when they say they offer "24 hour care" to these individuals. They do not. At the very MOST they check in on them in their rooms every 2 hours. There are only 2 caregivers on each floor and 1 floater. Our loved one was made to stand up to toilet when he was unable to so they would leave him to urinate and defecate in his diaper. Some of the caregivers were very kind and patient but some were annoyed and impatient. They would sit around on their phones on the couch in front of the TV instead of spending all their time tending to the patients. They often seemed annoyed or disgruntled if you interrupted them to help a loved one with toileting etc. We were also told we could put cameras in our loved ones room when we toured the facility. This was a complete lie.

Our family had an in-person tour and right away it was just a bad first impression

Our tour was disappointing. They had a much more salesy approach. They didn’t really listen to what we wanted other than to say, "Yeah we do that." I wanted them to explain it and describe what they do. I think the community is more of a 4 to 4.5, but the salespeople were off-putting. And I based on their demeanor, I didn't feel the need to meet anybody else there.

I have lived here for almost a year and a half and I would not recommend this place. I don’t plan on moving only due to its location and pet friendly environment but the management is extremely poor. Considering the cost and the statements of how well their facility and dining are, I have to disagree. Both the caregiving and food quality has been a continual disappointment. I have met multiple times with upper management and found that they pretend to care and encourage feedback but ultimately do nothing to correct or improve any complaints. Yes, this pandemic has been very difficult for senior communities but their ability to adjust to the situation’s have been negligible. Additionally, the way they treat their employees is totally unacceptable and really the main reason for their turnover.

I was living there and it was horrible. They couldnt get my meds straight. every night was a fight. And get this, i had no heat for 3 days and one of the days was Christmas. I cant tell you how many times I had asked them to repair it. I believe they just ignored it. And all this for approximately 6300 The food was absolutely delicious> Kudos to the chefs. I had a big problem with my medications. I need them at 8 pm and waited for the person working the pharmacy to deliver them after 9:30. And all for $6300 a month! I told them that the doctor specifically said i should take them 8 am and 8PM. So I asked her should i listen to my doctor or you. I have a rare form of dementia and just because they can't see my disease,

My Mom and Dad moved into Generations at Ahwatukee shortly after they opened in September of 2017. The facility is attractive and the apartments are attractive too. But even during the move in process it was clear that staff were confused and poorly trained. No one properly oriented my elderly parents and weeks after moving in they still did not feel that they knew who to go to for questions. My questions often went unanswered or I got conflicting information. My Dad passed away shortly after moving in and my Mom needed care. The care was inconsistent and medical management services were often alarming or inconsistent (med safe in the room left open) or pills not given or reordered on time. The promised housekeeping was minimal and my Mom was often distressed about the state of the apartment. My Mom passed away in her apartment and we were distressed to find that we could not locate the DNR. Subsequently the paramedics were called and it was hard to watch them put my Mom through the resuscitation procedures. We had at least one meal a week with my Mom and often more. We found the food mediocre and sometimes poor. The billing, financial record keeping and clarity about move out fees was confusing and inconsistent. It is a nice building and apartment but I could not recommend it to a loved one again.