Certus Senior Living

They are helpful and caring, it is important to have a good staff to resident ratio. The facility is very nice. Good size rooms and bathrooms. Lots of light. They need to increase staff to resident ratio.

It's a nice place but has its problems but the best. We picked this community because they can handle advanced dementia. They can improve on the tolieting, and and overseeing the patients. They were left alone too much.

Our family had an in-person tour and it was just not the first impression from the start so we knew it was not going to be the place for our loved one.

These ratings are indicative of the facility after the change of ownership/ management that occurred at the 2nd week my mother was there.

We had our own caretakers stay with our loved one. Thank god we did. They never answered call buttons for help. Didn't do anything they promised to do like wash our loved one x times per week, come get him for meals and check on him. We found staff sleeping on the sofa at night. We had to fight to get some if our money back when we pulled him out. There is much need for improvement.