Certus Senior Living

We chose CERTUS because it is really local and it is a smaller community so it is not like she could get lost. The room sizes are very nice and spacious. They always post pictures of activities and they are always keeping the residents busy. They have a caretaker that comes once a week, but I would tell others to make sure to follow up with your family doctor. Overall, I would recommend them.

We chose Certus because it was a brand new facility and there is a lot of space to walk around which is great because she loves to walk. It is almost like staying in a 5 star hotel and not institutional. They have amazing amenities such as a library, a salon where you can get mani/pedis, dining rooms, etc.

There are a lot of wonderful things about CERTUS, and it would take me way too long to explain everything. I love the facility, it's beautiful, it's beyond anything what people would expect. Most importantly, beyond the surface, the people at CERTUS are absolutely wonderful. They treat my mother like their own mother. It's surpassed anything I could have ever expected and it's a pleasure knowing that she has this type of care and I just can't say enough about how I pleased I am with her care here.

So far so good! My wife was living at another community that I won't name and we were deeply unhappy. After CERTUS opened up, we loved what we could see and that they are designed just for dementia and Alzheimer's. Since moving in, my wife is doing as well as can be considering she has Alzheimer's. We are very happy with the staff and care she receives.

We're so happy mom lives here. She never wanted to leave her home - that she lived in for over 40 years - so it was a difficult decision for her children to make. We couldn't be happier with her care and the whole package.

Cleanliness of the facility: 54??, The lobby and offices, as well as the town center is always spotless. They could do a better job in the bedrooms. Friendliness: 5??, 99% of the staff are incredibly nice and very thoughtful. Quality of care: 4??, I never really worry about the care they provide. Administrative staff: Maybe 4.5??, everybody's very nice. Most things are taken care of quickly, but some things do fall through the cracks. The previous Wellness Director let a lot of things slip through the cracks. She rarely retired emails and was spotty on texts. Housekeeping is one of the biggest issues. Sheets are not changed enough and they do not put the bed back together correctly most times. Laundry can be slow to be picked up & even more so when it should be returned. My biggest concern is the med cart and getting a phone call or text at the very last minute that my family member is out of something (not getting low on something, but completely out of something) & that can be incredibly frustrating! Sadly, this happens way too many times. The front desk receptionist, [name removed], is amazing and wonderful! She is the glue & the gatekeeper with a heart of gold. After doing a lot of research on different Memory Care options, this was by far my number one option. The fact that there is so much science that goes behind so many things that they do and the choices they make, made a lot of sense.

When you are looking for memory care, a lot of places tell you that they specialize in it and that is not the case. CERTUS truly specialize in that type of care, everything is catered to the residents and they are always doing studies to make things better for them. If you have loved one who needs memory care, this is the place to go, it is the best that I have seen.

We are very satisfied with our experience with CERTUS. I have found them to be sensitive, helpful, and caring. I feel good about my mom being in their care and I would recommend to other families looking.

I think this is a great community. My loved one is happy here. I think this is a good place for my loved one as well. Recently there has been a breakdown in communication with the community and the family. Overall I am still impressed with the staff and the community.

Communication with staff is difficult so that could definitely be improved. The facility is great though and very well adapted for people with dementia. They have a support and education program that is fantastic. We come together monthly with other families who have family members in the facility. It's a great opportunity to learn from each other since our loved ones are all at different stages of the disease.

Good design and much room for people. Living rooms, activity center, open area with tables for games, coloring, special events, couches by windows, place to shoot basketballs, Large screen TVs, outdoor court yards, little alcoves for sitting or watching TV, open space, not at all claustrophobic like some places I've seen. The the caregivers are very good, kind, helpful. The rooms are ample in size butost people do not stay in them during the day, but do other things like the activitiesor move around. Really a nice place. Not perfect, as no place is, but really quite good.

My review is solely based on this Certus, so I do not have another facility to compare. This past year Certus has gone through changes in personnel. To me it has been up and down. I hope things will stabilize more. With all this said, I am thankful that my mom is at Certus.

I feel comfortable she is being looked after but since my view is just maybe an hour a week, it is a small view. [name removed] is a very well to do woman and I'm pretty sure her care isn't what she was used to. On the other hand her mental condition may make that moot. I have no comparison reference. So Certus may be far better than average. Communication from the staff is poorly.

Staff is very friendly and helpful. Can be a little difficult to get in after hours but I guess that's a good thing for knowing your loved one is safe. I think the greatest opportunity to help keep family involved is to have a medical portal so the appropriate family can know what's going on and any medication changes.

My mom wasn't at Certus very long when her POA and Health POA (not her daughters), chose to move her to a different facility---an Assisted living facility with a memory care unit which is where she was placed. I was distraught over their decision. In my opinion, I view a memory care unit within an Assisted living facility a back hallway warehouse---a place for your loved one to go to die! And that's exactly what happened! I would highly recommend a family looking for a memory care facility to take a hard look at a place like Certus---a facility dedicated to memory care. The concept of Certus is science based. Main Floor living allowing the residents to move about freely. No stairs. Coordinator was informative, helpful and supportive. Nurse was the same and kept family members informed. Facility was clean. Activities available and residents encouraged to attend. Friendly receptionist. Food was average Often difficult to reach resident on the facility phone. Thanks for your help on the front end of this journey and on the backend. I know you'll use these comments to help other families do research for their family members.

Certus is the right place for dementia impaired individuals. The staff are caring. They know each resident and their needs. The facility has PT/OT partner on site who work with the resident helping them with strength and balance. The Certus facility is designed specifically for memory impaired individuals from specific colors, flooring that is unique that helps with stability and even with type of food. Even the food staff know the residents needs such as food choice, drinking cups and will step in to assist. What is also great is at the shift change over, the staff will gather to review what occurred on that shift or new procedures with the on coming staff. When I have reported an issue, management works to resolve. Sometimes it takes a couple of times to get that issue resolved. I am very relived and grateful that my mom is a resident at Certus.

Certus at Mount Dora was a beautiful place for our parents. They worked with us financially and with their Hospice care. Unfortunately, their stay was cut short due to declining health. Our biggest challenge was the food and frequency of falls. They did not care for the food. However, our father entered Certus overweight and taking insulin shots. He lost a large amount of weight and did not need insulin. Our mom was kept clean and beautiful. She was on oxygen and wheelchair bound, that was heartbreaking. So often she was seen not using her oxygen. The portable unit quit working and she never got another one. We requested another working unit. Not sure why she never received one. Her health declined more rapidly afterwards. Both parents have passed away.

Overall experience was great - understanding how sensitive and emotional this is/was to us; the information provided; the tour; not rushed or pressured into making a decision; introduced us to staff; walked around with my mom giving her a personal tour & invited her to join in on the activities while I visited with the executive director; very clean; secured; accommodating to my tight schedule; and so much more. I've visited this community months prior to the Dad's passing and was pleased & impressed. As they say, "first impressions....". Six months later when I called again, they remembered that I may be calling for my mom when my Dad passed. Without mentioning my Dad had passed, after greeting me, they gave me their condolences. Touched my heart.

It's a tuff business! There were some issues with the amount of paperwork. All business is having help issues and turn over. It's always the sales pitch to get the beds filled. Over all everything went well. There probably wouldn't have been a better place. Plus it was a good size. She had several falls. There is always room for improvement.

My family and loved one had a good experience with Certus. The community is small and this was one of the reasons we choose Certus for our loved one. The staff have been great with every concern from the family and our loved one. Overall, this is a community we would recommend to others.