Certus Senior Living

When I think of CERTUS the first thing that comes to mind is that the staff. Particularly the director and the front office staff, who are very very responsive. For example: CERTUS is in Mount Dora, Florida and I live in Huntsville, Alabama. I visit every 6-8 weeks to check on my sister and see how things are going. If I call or send an email, I'll get a response back the same day. I have emailed the business manager a question regarding billing at 7pm on a Friday night, and she replied within 30 minutes. There was an incident between my sister and another resident, so I emailed the director to ask what had gone on and she replied within an hour. This was on the Sunday night of a holiday weekend. It really means a lot to know there is always someone there who will answer my questions, day or night. Regardless of whether I'm checking on something or simply asking a question.

Vero does not have many options when it comes to dementia care. We have heard a few people complain about CERTUS but I wasn't concerned as that's all these rich old people seem to do in ZERO Beach. What mattered to me was the way I felt when I was in the community and let me tell you - it is second to none. Sure, they may have hiccups, but if you want your loved one to have the BEST memory care, this is it.

I toured CERTUS with my wife and sister. We all agreed it was unlike any other memory care facility we have seen. They use research and the community is set up to give my mom a great quality of life - not just care. We are very happy with our decision to move mom here and would recommend to others.

CERTUS at Mount Dora is a much better place than where my mom was previously. It's the perfect place for her situation and a really great community. They needed to fill some rooms, and there were a few promises made about evaluations that haven't been done yet, but overall things have been good. The communication between the nursing staff & head nurse and our family has been difficult. We've been trying to get information about what we should be doing for my mom, i.e. hospice, prescriptions, etc. We've been in the dark about that, and wondering "what needs to be done next"? We're a bit in the dark about medication(s) and specifically medical care. It's been hard to get the right answers. Overall, I would absolutely recommend CERTUS to others.

My loved one who's there was in two other places before and this is the best one. They seem to work with him a lot better. Overall they are above the other places and they tend to his needs. I would recommend CERTUS at Mount Dora to others.

Certus was a great experience, they treated my loved one and family like family members. They went above and beyond in caring for the residents. The community even went above and beyond after my loved one passed. Some of the activities included exercising, singing, and more for the residents to participate in. All the residents were smiling when I went to visit my loved one. The food smelt very good. I would recommend the community to everyone for their loved ones.

This community is very open, it is not a locked down ward so it feels very invited and homey.

We chose Certus because they were cleaner, they care about what they were doing, and the price point was good. They seemed to really want to provide my father with the best possible care that they could. The staff give the family great peace of mind and we would recommend them to others looking.

We chose CERTUS at Waterford Lakes because of the convenient location of the facility, everyone was very friendly and accommodating, and they also at the time had some compelling incentives. It has been a good experience so far and I would recommend them to others who are looking.

What sticks out most to us about CERTUS is the friendliness of the staff members. They are always available and willing to talk and answer any questions. They even send pictures of my husband when he is doing activates. He really enjoys the food as well. I would highly recommend to other families.

Our tour at Certus was really good. The facility was very nice. But it was geared more toward memory care and people who were a little more advanced in their aging journey than my dad was ready for.

We like the size of the community it is nothing to big or to small and the staff have been very attentive to the residents and keep up great communication. Our loved one seems to enjoy the meals and there are several activities for the residents to partake in.

Thank you for taking such great care of my brother. Great stuff. Great Leadership.

CERTUS is a wonderful place and it was a perfect fit for my grandpa. We chose this facility at the time because we were in a time crunch to get him into somewhere and this ended up being better than the previous facility that he was in. We really like the way they handled things with covid, it was a lot less stressful for my grandpa. I would tell others that they take into account and the whole person and I would highly recommend to others looking.

We chose CERTUS because it is really local and it is a smaller community so it is not like she could get lost. The room sizes are very nice and spacious. They always post pictures of activities and they are always keeping the residents busy. They have a caretaker that comes once a week, but I would tell others to make sure to follow up with your family doctor. Overall, I would recommend them.

We chose Certus because it was a brand new facility and there is a lot of space to walk around which is great because she loves to walk. It is almost like staying in a 5 star hotel and not institutional. They have amazing amenities such as a library, a salon where you can get mani/pedis, dining rooms, etc.

There are a lot of wonderful things about CERTUS, and it would take me way too long to explain everything. I love the facility, it's beautiful, it's beyond anything what people would expect. Most importantly, beyond the surface, the people at CERTUS are absolutely wonderful. They treat my mother like their own mother. It's surpassed anything I could have ever expected and it's a pleasure knowing that she has this type of care and I just can't say enough about how I pleased I am with her care here.

So far so good! My wife was living at another community that I won't name and we were deeply unhappy. After CERTUS opened up, we loved what we could see and that they are designed just for dementia and Alzheimer's. Since moving in, my wife is doing as well as can be considering she has Alzheimer's. We are very happy with the staff and care she receives.

We're so happy mom lives here. She never wanted to leave her home - that she lived in for over 40 years - so it was a difficult decision for her children to make. We couldn't be happier with her care and the whole package.

When you are looking for memory care, a lot of places tell you that they specialize in it and that is not the case. CERTUS truly specialize in that type of care, everything is catered to the residents and they are always doing studies to make things better for them. If you have loved one who needs memory care, this is the place to go, it is the best that I have seen.