Cedar Communities, LP

My mother loves this community, and we are pleased with all they have done for us. It is a really nice facility, but we do have some concerns. At the moment they are under staffed, but the staff they do have is great. Also the meal program needs improvement. Other than those issues the experience as gone well so far. She is enjoying the social interaction, and we know she is in good hands. We are pleased with this community, there are a few improvements they need to make, but I would recommend it.

I liked the care that my mom received here. The community is clean and taken care of. The staff was very nice and patient with the care that my mom received. Mom was happy with the meals and the dining area. I would recommend this community for loving care.

Brookdale Stone Mountain is older and due for a remodel. The people are as sweet as can be and friendly. The treat you like family. I just think they are overworked. We have had several incidents at night when dad has called for help. [removed] We had several instances like that. Thankfully dad has gotten stronger and that's not as much of an issue anymore. They are also a little disorganized as far as billing goes.

They were way too expensive. They had adequate nursing care, but they would take all of his budgeted income and they break down the levels of care by number, so he would be considered the highest level. There's a base amount and then that's extra so it would have been an additional [removed].

not our style; needs remodeling.

Up to $3000 p/mo. studios and 1 bedrooms. 240-550 sq/ft. Diverse residents, phone and cable extra. $325 starting fee monthly for additional serices as how much personal care - assessment done prior to move in with all.

Private pay - no medicaid VA assistance possible nurses on staff

Loved one there and it has gone downhill terribly in last year! Providers are caring but extremely short staffed creating delays in long wait times when there is a need by a resident. Activities are good but cleanliness is issue. Not only is it old with rips in rugs, etc in the rooms but also, rooms are not cleaned well. Dirty behind toilets, doors, cabinets in rooms under sink have dirt/bugs. The level of assistance they provide for the cost is poor. They are not happy to help and prefer residence to do most everything themselves. We were told it was an age in place facility to a certain level but does not seem to be true as they don't like to provided the gradual assistance needed over time. Lastly, food is absolutely terrible!! Several unhealthy meals per week, things cooked where older folks cannot chew them well; they forget who needs things such as cutting up food and must be told daily; oddly sweet things such as french fries; foods are untasty or odd. Typically poor response from administrators although administration has changed hands multiple times. Waited for new owners to make a difference but things have gotten worse. Some of the staff there are very kind but not really as helpful as they could be due to being overwhelmed with residents. On plus side, they do have lots of activities which my loved one enjoys. Looking to move, unfortunately, and a difficult task for an older person to go through.

The initial evaluation was very incomplete and resulted in her being placed in a setting that was not appropriate for the need. She was nowhere near being served properly. They voluntarily moved her to the next level to the memory care area. (Interestingly, they didn't charge more.) The evaluator should have picked up on that so that we would have known what memory care entailed. In assisted living, they gave her a lavaliere to push for assistance. That was demanding on them because they had to physically come and turn the lavaliere off. In memory care, the residents no longer have a lavaliere to call for help. To be in a room and have to holler for help when you have memory problems is not feasible. She was admitted to the hospital three or four times during her stay due to falls. The ratio of adult to care giver was lower in memory care, but certainly not adequate to respond to the needs of the patients. When we moved in, all the right things were said, it was clean, I felt like things were being done well, but we didn't know to ask the key question, "What is the ratio of caregiver to patient?" Had we heard it was going to be 3:36, we would have reconsidered. It was a learning curve, and that is something key. Even when they moved her to the smaller memory care level, it was still a number of people per caregiver. I don't think her admission was malicious, but to not pick up on how much attention she needed made me feel like they just wanted to fill the bed.

My loved one was a resident at Brookside Stone Mountain and overall the experience was not great. Shortly after we moved our loved one into this facility, they terminated their management staff. From that point on, things went downhill. There was no continuity as far as help and the new management did not appear to have any interpersonal communication skills to connect like the previous management staff did. I felt as though there was always a conflict with the nurse on duty referenced by my loved one's medication and care. The staff relied on the hospice nurse and her staff to take care of my loved one's basic care. My loved one also complained that they were rough with him. We eventually had to move my loved one to another location after he had suffered two strokes during his stay at Brookstone.

I don't think that there are sufficient protocols or procedures in place to operate the facility efficiently and affectively. There appears to be sufficient staffing, but accountability seems to be lacking. To me it was totally disorganized and some of that was the result of pipes bursting, but I felt it was just sloppy management.

I was not impressed with this community at all. The halls were small and dark and the community was dark as well. The residents were not really doing much in the community. This was just not a good fit for dad.

Too far from family who would be visiting

Mom was in the memory care unit of this community. They have been making some renovations, however they could have done a better job of cleaning up after them. There was one caregiver there that seemed qualified to care for memory care residents. The rest of the staff did not seem to take the time to care for the residents. Mom did not receive her medication during the first day she was there. She ended up in the hospital due to dehydration and she was not receiving her oxygen daily.

I absolutely loved he director, Rose. I felt that this place , with her leadership an vision , embodies everything I would want for my dad in a personal care/assisted livig situation . And the price is great , with no added or hidden fees.

My mom was here for 9-10 months. During this time she had unexplained bruising on the side of her head and hand, episodes of rage (has not had since leaving months ago), she was not given her medications as prescribed and she was "sent out" to the hospital to be "observed" more times than I could count. She was left without her meds for several days, meds you are supposed to gradually wean off of. On one occasion she was sent out and another lady wasn't, even though this lady was hitting my mom repeatedly. [defamatory statement removed]. If one was sent out they should have both been. All the workers we spoke to agreed! Manager told one worker not to "coddle her" (mom) when she was having a bad day and she tried to console her. Do not send your loved one to this facility. I would never recommend this place. We were lied to more times than I can count. And if you want their place cleaned you better do it yourself. Their idea of "light cleaning" is taking out the trash.

Nice at first. Clean. Quiet. If a person is fairly independent, not a bad place. If your loved one requires total care and/or is bed ridden, look somewhere else. Price was doable, still pricy for the amount of care given. Understaffed like most facilities of this nature are. Some of the staff really cares about what they do, others not so much. Seemed like some of the staff was miserable there and it showed in the care they provide. Very rushed. Still a nice facility, depending on the care needed. Private rooms are nice and quiet, but you have to furnish everything. For the price, I was expecting far better service. Too many issues to deal with so I brought my loved one home, under hospice care. We are much better off under hospice.

Overall experience was negative for my mom and our family. I would not recommend anyone to the facility. Market a service but don't follow through. Need to sell the property to someone who cares. High turnover in staff. Staff was overworked and under trained. No professionalism what so ever.

Listed as assisted living in website and with commerce board of health! Now they claim they are not but a personal care home and as such do not provide services such as wound care which I was previously told they do provide! Hardly any food choices and food is not good! Services not provided in an expeditious manner! No activity staff or cook! Alway out of food like staples such as bread and milk! No professional oversight, not one person with a license! Why it’s listed everywhere as an assisted living and it’s not is very concerning! Staff are mostly nice and kind to residents but not always available if resident needs immediate care for urgent need like being soaking wet!

We have gone through 3 administrators and my loved one has only been here for a couple of months. There is a lot of staffing turnover which is affecting the quality of care my loved one is receiving. I have reached out to them and have gotten no response. Due to our experience, I would not recommend them to other families looking.