Catholic Health Group

There is no real onboarding process. It would be good to have a checklist and evaluate needs in a structured manner. It was a bit haphazard and only certain options/services appeared available after asking a lot of Qs. Activities are a bit redundant- Same thing each week. But they are ok enough. External activities would be nice. Food is fine - just nothing special.

They are good with the residents and offer many activities for them to participate in. The facility could be cleaner and the maintenance could be better.

We have not been very pleased with the facility. I would tell others looking into St. Mary Villa to ask a lot of questions and visit the facility at different times and on different days to get a better idea of what goes on daily.

This community was okay but it was just not what we were looking for at the time.

This is a nice community but they are having some staffing issues. My loved one did not receive the proper care due to the staffing issues that they are having. The staff were not very engaged and were from temp agencies. I would not recommend if you don't plan on checking on them daily. I do not think you should have to check on them daily when you put them in the care of the community.

The community was okay. There was just something about the community that did not feel like home. The community felt like a nursing home and also smelled like one, no where that I want to send my loved one. I viewed the rooms and all they had were a bathroom and bed. Not what I want my loved one in.

We thought the staff & administration were lacking in patient care, activities were minimal, food, dining, cleanliness & room size were acceptable. The facility seemed very dated & dingy

Martha's leaves much to be desired. The staff undergoes constant turnover which is concerning. The food service is very lacking. I haven't gone to dinner in over 4 months. There have been some changes and I've been told that it has improved somewhat. There is nearly no information sharing. We are usually kept in the dark. Not good. I would not recommend this place

Personal Care side- Could improve on everything! Likes - one direct care staff. Long Term Care side - Likes -staff (except one direct care) spiritual care, activities Improve - Financial Office, Food (in any facility), Communication.

St. Martha's struggles with staffing shortages, hiring and delivery of services from an overworked staff. It is impossible for family to get information on their loved ones as phone message boxes are full. St Martha's fails to communicate to family members by newsletter or will simply send an e-mail when a virus emerges. Dining can be another obstacle as many times they do not have enough wait staff to serve or they do not show up. Food shortages can occur and maybe poorly made. Transportation while advertised rarely exists for shopping or medical appointments.

They are a little lax on the cleanliness of the facility as well as the care. In my opinion, the staff do not give the residents the attention that they need. My experience is with the memory care unit though, so I am not sure what the rest of the facility is like. I think the unit definitely needs some improvements.

I wouldn't recommend the community to others for their loved ones. The staff wasn't on top of the care that my friend needed. There are no food choices on a menu, it is what is available. Our experience was they weren't able to accommodate special dietary restrictions for our friend.

This facility is not affiliated with the Roman Catholic Archdiocese of Philadelphia. The quality of the food is poor. My mother's heat and a/c never functioned properly. Frequently fire alarms going off in the middle of the night. Some staff members are amazing and kind; others are mean and rude. Turnover is very high as noted by the many job signs out front. Covid precaution protocols are not enforced. Information that is given to residents and their families regarding Covid at the facility is inaccurate. For instance, my mom personally requested a Covid test on [date removed] because she was feeling poorly. The result came back positive. She continued to decline. I requested that the facility send an ambulance to take her to the hospital on [date removed]. The weekly newsletter that came out on [date removed] stated that one staff member and one resident had tested positive and that both were asymptomatic and recovering in place. Totally inaccurate. My mother died on [date removed].

The food is not that good they need to get a better chef and more variety . It’s the same all the time. They also don’t clean like they should . The Drs and nurses and aids are all very good and very caring!

This community was sold by the Archdiocese and no one told the residents it was sold. Things have declined since then. The food is terrible. It is like cardboard and they use ketchup for tomato sauce. The staff are wonderful and do everything they can. The residents are really nice. The staff are not happy with these changes. The community use to be a good place and was taken care of. The community is not as clean. They are supposed to clean the apartment once a week and they are not doing this.

I had both my parents there at the same time. They both needed short term PT and OT. From a Therapy perspective they did a great job with them. The Therapy unit did a fantastic job. If this review were only based on that experience the ratings would be 5 star. Unfortunately the other service component ratings must be included in the review. My issues with St. Marys are related to cleanliness of the facility and the care that the nurses provide. The living part of the facility is in need of many upgrades. The furniture is outdated and in poor condition. Online pictures do not match actual conditions. The biggest concern is the care provided by some of the nursing staff aides. Most not all have attitudes and do not react well when they are asked for information or help. They also do not respond well to the Nurse call buttons. Patients wait entirely too long for a nurse to come after pushing the button for help. The issues with the nurses may be associated with staffing problems. They seem short staffed which puts more pressure on those that are there. This was my first experience with skilled nursing facilities. I know what to look for now and I would need to see some changes before going back to St. Marys.

The staff was friendly and the place seemed well kept, but after being there for twelve days, my mother is now hospitalized with pneumonia. The toilet in her room was not flushing and was not repaired for the last six days of her stay.

Lack of care, and coordination provided during my mother’s time under the care of St. Mary’s. I have previously raised many of these concerns with various staff members; however, the gravity of what occurred in her final days compels me to document them formally. During what was already an incredibly difficult and emotional time for our family, there was a significant lack of proactive communication regarding my mother’s health status, changes in condition, and overall care in the days leading up to her passing. My siblings and I were left uncertain about important developments and did not receive the level of transparency and timely communication that families should reasonably expect during a loved one’s final days. Our family specifically requested that we be immediately notified of any deterioration in my mother’s condition so we could have the opportunity to be with her. Despite this clearly communicated request, when her health worsened, St. Mary’s failed to provide

I would not put my worst enemy here. Most categories are worst than a 1. They are not truthful and do not care. Even my visiting angels would agree.

I would let others looking know that if their family member has any type of cognitive decline, I would not recommend St Mary’s Villa. The only attribute was that my mother was able to attend Mass daily, but that didn’t override the lack of care she needed.