Cascadia Senior Living

The staff are great & responsive when there's an issue. They're great in activities, food & interacting with mom. Weekly cleaning is great, and the tiers of support are working, as life changes..overall its a wonderful place.. we've had an issue, and have been working with the staff to get it resolved. They are the best place we could have her live & feel good.. mom's apartment has plenty of room and she was able to keep her pet. Everyone is friendly even the residents.

What we like the most about Fieldstone Memory Care is the community itself, the staff, location, the food, all excellent. Communication between staff for care is the only reason I don't give them a 5

Everyone is very friendly, staff and residents. The menu is very limited and changes are only made every 2 months.

The community is clean and safe. Most of the care givers and staff are very friendly and are watchful of your loved one. We visited Mom all most every day. She was there 4 months.

They have great staff. The staff is caring, food is good, the place is new and clean. On the downside, they lost a lot of my mom's clothes, blankets and shoes, hat, jacket, sunglasses. They don't have a good system for laundry.

Heatherwood is a great place to live. That being said, there are some limitations and logistics that can be frustrating. Right now, the facility is undergoing some maintenance improvements that is enhancing the comfortability for the residents and staff! It's important, if seriously interested in becoming a resident, if possible, request to stay one-three days as a visitor, to seriously observe with a "third-eye". Try to analyze the "culture" of the residents and staff, as well of its idiosyncrasies (all facilities have them) that is unique to Heatherwood! If you are a visitor, mingle at different tables, during meal time! Listen to the conversations and discuss your thoughts about moving into a senior living community.

For the most part, Heatherwood provides a nice housing facility and good outings and activities. Food is ok most days but occasionally a dry meat-loaf comes out. Staff is friendly and the rooms are comfortable and there is housekeeping weekly. The overall age of residents is about 75-80 I would say. Maintenance is a bit slow at times, but eventually gets to repairs. Other residents are fairly warm and friendly and come up and introduce self.

They are very helpful and nice. A few of the staff are related to each other and even have relatives living at Heatherwood. Some of them have even offered to drive my mother-in-law to run some errands. They have a bus that takes residents to doctors appointments on Tuesdays and Thursdays and runs scheduled errands on other days and has fun outings. The staff is going through a little change at the moment, so it's currently in a transitional period.

My Sister is enjoying Keizer Ridge even though it's not home. This is her new home and she has her poodle [name removed] which all the residents absolutely Love. They have a new activity director that's doing lots of fun activities which my sister enjoys participating in. So far we've happy with most of the care she receives and the friends she's made.

The staff is caring and supportive. I appreciate are of the knowledge they have and reassuring to me. Care giving is not an easy job and they do it well. I think it is helpful that the caregivers are consistent and there isn't a lot of movement among personnel. I wish there were move activities that my sister would like to do. (i.e. gardening). She's not much for arts and crafts or coloring or watching TV. Overall we're pleased.

When choosing the right place for my loved one I tried to ask all of the important questions. More than simply price & quality of care but annual increase, the happiness of current residents and on staff qualifications and employee satisfaction. I'd imagine finding qualified employees is a challenge for the industry in general. But the elderly require extra patience, empathy & understanding. Fieldstone struggles with turnover, which affects residents directly. But is this industry wide? I'd imagine the answer is yes but a smaller company should be able to mitigate this better than a conglomeration. The annual price increase shared with me prior to move in was 3%-6%. Thus far, increases were 12% for 2023 & 9% for 2024. Fieldstone explained this with, 'in order to maintain quality of the food & retain employees' yet food quality has waned & several employees have left. Food that was free (in the Skylounge) is no longer & Gerald's dining room food has gone down in quality, consistency & portion size. Despite everything, the residents remain happy & the general environment of Fieldstone Silverdale is bright & caring. From word of mouth, the food (it's a big deal for residents) is still better than most of the surrounding area's other options. Finding the right place for your parents is difficult. There is no perfect answer or facility. Fieldstone does try and for that I am grateful.

The staff are friendly, always addressing my mother by her name and asking how she's doing. The facility is always super clean and bright. Based on the experience we have had with Village at Keizer Ridge, we would recommend this community to other families.

We have been very pleased with my husband's care over the last 6 months. The caregivers are very good and the admin & nursing are responsive to my concerns. The dietary manager has gone above beyond to please my husband. I would like to see more life enrichment things that include exercise and getting my husband involved. Select Therapy is a godsend.

I would say this place is a very nice place to live. It is clean, staff is good to go, the residents are nice, the food is mostly quite good. I would highly recommend Heatherwood to anyone. One caveat is that the rent is expensive, but the services provided make it worth the money to me.

As with probably all facilities family must be frequent visitors to check on the care of their family member - we've had to address issues with management that we saw because we are there frequently. With that said - I would recommend the facility to others. I believe our mom is safe and secure and getting good care.

We are pleased with the community and Mom's experience, and recommend it. The general staff have been wonderful, especially since there seems to be the bare minimum. The new owners and management is an improvement. The prior did more for the employees for activities than the paying residents.I think the meals are good! Mom is not a fan but we think it is good that they don't salt and spice things up!!There is a garden but one resident controls it. Would be nice to share a community garden somehow as many residents seem to enjoy and miss gardening.We have nothing but past homes and lives to compare to. Our family feels comfortable having our loved one here. The rest is up to the residents attitude.

It is a wonderful place and I would highly recommend it. My mother-in-law is very picky and she loves it there, even though she does have a few complaints, but they are mainly her own issues at play, and she would have those anywhere.The staff are extremely friendly and helpful. They will transport you to doctor visits and have errands scheduled, such as Walmart trips weekly. They also have trips to the zoo, the movies, the mall, etc., and lots of activities at Heatherwood.

I would definitely recommend them. I think our only issues come from us as much as from them. What I mean by that is, I had a couple of issues with my mom not taking her medicine. I had asked them to remind her or to check on if she was taking it. But I think I need to just ask them to administer it the next time and that way she won't miss doses. I need to communicate her needs and our wishes more effectively. I also need to take more things from home for her so she feels more at home (like her recliner). They didn't have a comfortable chair for her to sit in to watch tv. And I also need to set up a more specific activity plan and meal routine for her because she didn't want to impose on them and then wouldn't ask for what she needed or wanted. But again, that's more on us. The only complaint I think I heard my mom say was that if she requested food in her room it was usually cold when she got it. And sometimes it took them a while to get to her when she called. But those are things I think to be expected because they can't drop everything when she calls. They have others they are attending to as well. I will say that the staff are super nice. I think they would be a 5 in all areas if they had more staff to cover everything. I think those that are there are doing the best they can. My mom will most likely be going there again. I fully expect or at least hope that her next visit will go better because she now knows what to expect and hopefully will speak up more for herself and do more things with her friends. I think what is hard for my mom is that she is in a wheelchair and is more dependent and that's why she didn't want to always ask them to take her here or there. But I told her, that's what they're there for.

My mother is a resident at Village at Keizer Ridge. The move in process was a bit rough. There was no tour or orientation for my mother. However, overall I would recommend the facility to others.

The staff members at Fieldstone Olympia Memory Care are very friendly and super helpful and upbeat. The menus and preparation disappointing. Alternatives are mostly fried food. They are adding evening activities would be a plus