Cascadia Senior Living

The staff is great with my grandmother, she doesn't like the food but I've tried it and it is very good, and it is very clean. That being said, their communication with me has not been very helpful. If she is ill or needs anything, I don't know unless my grandmother tells me. Then trying to track down the right person to talk to is difficult.

The care team was exceptional and took great care of my aunt up to her death. The food quality was exceptional. The studio apartment was large and spacious. We appreciated that ADA compliance was standard in all units. The administration could have been a bit more communicative, and it was very hard to get any after hours support from the office when needed. But everyone was friendly and kind. Would highly recommend Fieldstone over any other properties we toured in Kitsap County.

1. Ambassador needs not ask the resident to take a tour on first day of moving in! He asked 3 times, resident was exhausted and had to say no each time, not cool. Maybe set some policies/expectations for them to be patient in their approach, especially on move in day. 2. Great first and second lunch tour with [name removed]! She answered all our concerns/questions and was very thorough and professional. 3. Food comments: Mac n cheese and casseroles don't make a good meal. Larger portions of meat/protein and fresh veggies would be nice. Love the beef roast n potatoes and chicken meals and meatballs! Ice cream options would be great to add as a dessert option! Love that I can get 2 milks! 4. Hesitate to eat by myself in dining hall. Would be nice if volunteers could be selected to offer to dine with the new residents or label a " new resident tables" so others can dine with and help awkward alone dining. 5. More outside benches to stage in shade for dog owners would be helpful. 6. Outdoor covered area with seating near grass for seasonal rains/snows/sun exposure. 7. Not a smoker but smokers could use a covered area besides the bus parking cover with adequate seating and proper cigarette sand trays. In addition, I have one more thought. Maybe once a month at least they could stream a good newer movie release. They seem to just have the older DVD movies playing and this 'newer movie' might get more residents involved together. I notice there is not many who attend when I invited my sister to watch 'Great Gastsby' and we left after an hour and it still had 2hrs left. Also if they could announce the movie playing as it is tough for some to walk to theatre for movie information.

The facility itself was acceptable and the staff was informative. After touring the facility I felt it would be fine for most potential residents, but because of the unmonitored staircase and my husband's sleepwalking/dementia I didn't feel the facility would meet the safety needs required for him.

The only problem was the year and a half wait to get in. The staff are friendly and considerate and the other residents are friendly. I would recommend this to others.

I enjoyed [Name Removed} very much. She’s very knowledgeable. I really liked the facility. It seemed clean and the residents seemed happy. I chose to purchase a home now and will definitely recommend you to anyone that is looking for senior living

Great place for mom to be independent and be able to gain new friends. The staff was very supportive and helpful very friendly. We were invited for dinner two nights in a row. Although the rent is doable my concern is the 5-6% yearly rent increase. We’re excited to my mom into her new home.

The staff are great & responsive when there's an issue. They're great in activities, food & interacting with mom. Weekly cleaning is great, and the tiers of support are working, as life changes..overall its a wonderful place.. we've had an issue, and have been working with the staff to get it resolved. They are the best place we could have her live & feel good.. mom's apartment has plenty of room and she was able to keep her pet. Everyone is friendly even the residents.

What we like the most about Fieldstone Memory Care is the community itself, the staff, location, the food, all excellent. Communication between staff for care is the only reason I don't give them a 5

Everyone is very friendly, staff and residents. The menu is very limited and changes are only made every 2 months.

The community is clean and safe. Most of the care givers and staff are very friendly and are watchful of your loved one. We visited Mom all most every day. She was there 4 months.

They have great staff. The staff is caring, food is good, the place is new and clean. On the downside, they lost a lot of my mom's clothes, blankets and shoes, hat, jacket, sunglasses. They don't have a good system for laundry.

Heatherwood is a great place to live. That being said, there are some limitations and logistics that can be frustrating. Right now, the facility is undergoing some maintenance improvements that is enhancing the comfortability for the residents and staff! It's important, if seriously interested in becoming a resident, if possible, request to stay one-three days as a visitor, to seriously observe with a "third-eye". Try to analyze the "culture" of the residents and staff, as well of its idiosyncrasies (all facilities have them) that is unique to Heatherwood! If you are a visitor, mingle at different tables, during meal time! Listen to the conversations and discuss your thoughts about moving into a senior living community.

For the most part, Heatherwood provides a nice housing facility and good outings and activities. Food is ok most days but occasionally a dry meat-loaf comes out. Staff is friendly and the rooms are comfortable and there is housekeeping weekly. The overall age of residents is about 75-80 I would say. Maintenance is a bit slow at times, but eventually gets to repairs. Other residents are fairly warm and friendly and come up and introduce self.

They are very helpful and nice. A few of the staff are related to each other and even have relatives living at Heatherwood. Some of them have even offered to drive my mother-in-law to run some errands. They have a bus that takes residents to doctors appointments on Tuesdays and Thursdays and runs scheduled errands on other days and has fun outings. The staff is going through a little change at the moment, so it's currently in a transitional period.

My Sister is enjoying Keizer Ridge even though it's not home. This is her new home and she has her poodle [name removed] which all the residents absolutely Love. They have a new activity director that's doing lots of fun activities which my sister enjoys participating in. So far we've happy with most of the care she receives and the friends she's made.

The staff is caring and supportive. I appreciate are of the knowledge they have and reassuring to me. Care giving is not an easy job and they do it well. I think it is helpful that the caregivers are consistent and there isn't a lot of movement among personnel. I wish there were move activities that my sister would like to do. (i.e. gardening). She's not much for arts and crafts or coloring or watching TV. Overall we're pleased.

When choosing the right place for my loved one I tried to ask all of the important questions. More than simply price & quality of care but annual increase, the happiness of current residents and on staff qualifications and employee satisfaction. I'd imagine finding qualified employees is a challenge for the industry in general. But the elderly require extra patience, empathy & understanding. Fieldstone struggles with turnover, which affects residents directly. But is this industry wide? I'd imagine the answer is yes but a smaller company should be able to mitigate this better than a conglomeration. The annual price increase shared with me prior to move in was 3%-6%. Thus far, increases were 12% for 2023 & 9% for 2024. Fieldstone explained this with, 'in order to maintain quality of the food & retain employees' yet food quality has waned & several employees have left. Food that was free (in the Skylounge) is no longer & Gerald's dining room food has gone down in quality, consistency & portion size. Despite everything, the residents remain happy & the general environment of Fieldstone Silverdale is bright & caring. From word of mouth, the food (it's a big deal for residents) is still better than most of the surrounding area's other options. Finding the right place for your parents is difficult. There is no perfect answer or facility. Fieldstone does try and for that I am grateful.

The staff are friendly, always addressing my mother by her name and asking how she's doing. The facility is always super clean and bright. Based on the experience we have had with Village at Keizer Ridge, we would recommend this community to other families.

We have been very pleased with my husband's care over the last 6 months. The caregivers are very good and the admin & nursing are responsive to my concerns. The dietary manager has gone above beyond to please my husband. I would like to see more life enrichment things that include exercise and getting my husband involved. Select Therapy is a godsend.