Caring Places Management

Initially, I was absolutely thrilled the services my Mom was receiving here. The people were very friendly. However, during the holidays, my Mom fell a few times. The staff was supposed to be checking on her actively but they were not. We had to hire an additional caregiver and then found out that they had lost a lot of their staff. The directors were very kind and tried to do everything they could, but the last few weeks that my Mom was there things didn’t go well. There were a few medication issues, on top of everything else. I’m hoping that the complications we experienced were simply because of the staffing issues.

I thought that this community was very nice and they had a lot of great amenities that they offered there residents. I also noticed during my tour how well maintained and clean everything was kept. It was one of my top choices and actually fit perfect for my budget my husband just needed a lock down facility and more security with the doors for the memory care unit.

My husband has lived in his home for 8 months. It is a great clean friendly place. Happy, well run, caring people. He is happy and well cared for.

Nice smaller facility. Little spendy I thought for what they offer. might follow up with them.

The care at this community was not what we were expecting, however our loved ones family member did not want to pay for the extra services she needed. Due to not having those extra services, the care she received was sub-par. The friendliness of the staff members were pretty good. We do think they charge to much for some of the things that are more basic.

When a medical problem happened there was no one there to assess my mom. During the day med techs are available but not nurses and I am not happy about that. The staff need more training and we won't go back. Otherwise it was great. The food was wonderful, she made friends, and they kept her busy in activities. There just needs to be a nurse to assess any medical situation.

Food is disgusting. No fresh food ever. Activities are a joke. Tired of coloring Staff does not follow through. Some of the staff care about us residents. Many don’t. Management is all about lip service, never listen to residents concerns. Housekeeping is not dependable. No transportation to dr appointments During Covid there’s no communication from management.

If your Mom can take care of herself, then this is the place for her. My Mom was recovering from a broken ankle. Additionally, she still smoked cigarettes. A smoking schedule of every two hours was agreed to. Well, that did not work out so well, as they are short staffed. Therefore, friction between Mom and some employees was there from the start. They even required us to hire an additional Caregiver for our Mom at our own expense, as they said my Mom was too hard to handle. We were moving Mom anyway to Hospice due to Terminal Lung Cancer, although, the Caregiver requirement was given before the cancer diagnosis. We had to hire a Caregiver for Mom for $29.50 per hour for two weeks until we could find her her a new Adult Foster Home (Hospice). To add insult to injury, the Executive Director in charge In Prineville tried to bill us over $2,000 after we left. There is no bill if you are asked to leave, which is what happened in this case. Check out my complaint on the Better Business Bureau website for the parent organization Enlivant. The Director or anyone else would even discuss this with me... the initial response from accounts receivable was, “it’s not my job.” In closing, accounts receivable finally apologized to me for Prineville refusing to discuss the situation with me. I was told, it was the Prineville’s Executive Director’s Supervisor who eventually made the decision to actually give me a refund of $191.. however, for two months that Mom was there, it cost me over $8,400! This does not include the $6,500 check that I had to write out to the Caregiver organization. I did receive a $2,001 refund from them. So, was Carriage Place worth the $12,900 I had to pay for the short time? Some of the Employees were golden, and I would trust them with my life. However, one person in particular should not be working with the elderly population. If I had to do it all again, Carriage Place would not be my first choice.

Although the staff were very friendly and seemed to be assisting the patrons. The smell of urine and the chairs that were covered with pads put me off.If they supply depends for their patrons I'm not sure whey the smell of urine was so strong.

Things went pretty good with Carriage Place for the first 4-5 days. Then they had a false fire alarm, and nobody ever came to tell her that it was false. She spend the whole night worrying about what to do and whether or not the place was going to burn up. So overall it was not a very good experience and we ended up having to move her out of there.

My Mom was living here. The old management was pretty good. But then they brought in a new one who does not know how to treat people. They had good staff. But they either left or were driven out. They can't keep a cook. If they do have one, they don't know how. Either not enough food, or flavor. A few times when my mom was eating in her room, they forgot to feed her. When covet hit. She was in her room, not allowed out. She felt like a prisoner. She was so angry. Well she had a stroke. her speech was impaired. The manager would not allow her to come back without a 24 hour nurse in her room, Even though the rehab center said as long as there was a nurse checking on her 24 hours. Didn't need to be in her room. Maybe they can't keep a nurse? She had a studio apt. there wasn't room for a nurse. The manager said "That is your problem" . So Mom could not go back there. We also were told they wanted more money. Over 1000.00 more for just basic service. We won't pay for substandard care. We are moving her to a more caring place.

My dad stayed here for 8 days. They made us pay for 14 and took almost 3 months for a refund. My dad’s chair put a hole in the wall and they charged 500.00 to fix it. I told [name removed] that seemed high - he responded with if you want to go down that road it will delay your refund. Which took way to long to get and many calls - that no one returns. We wanted a statement of the charges for his stay and [name removed] refused to give us one and kicked my brother out of his office. My advise is to get everything in writing. It does smell bad there- however my dad liked the food. We were told he would get his toe nails cut - and that never happened. He only got one shower and that took calling a couple times to get. Good luck if you put your loved one here.

Terrible facade to Our loved ones in. They are not well taken care of. Disappointed in management and nurse. Double pads for incontinence loved ones. Lack of care. Staff is not willing to help residents

The meals were ok but we really had to work at getting them to help my mom to eat. Also they left trays for her at her door for hours. I really don't think at this time we would recommend them to other families. They need more staff and a little revamping there So everyone is covered with care. When we first toured we thought it was beautiful. They seemed nice and everyone was friendly. Then as time went on we saw a few things. Like mom was sleeping all day ( normal) but we would go in and she hasn't been changed for a long time. If she was sleeping they would just let her sleep. It was our first place for mom and we learned a lot

My loved one was previously a resident at River Terrace and her experience at this facility was overall terrible. The cleanliness and friendliness were poor. The care services were terrible. I will say that the staff was pretty good and the activities were great. The food and value for cost were poor also. Overall, I would not recommend River Terrace to others.

I'd rate them a negative 1 or even lower if I could. My loved one was a resident here and it's a terrible place. I'll put it this way, they would rather keep the residents medicated than interact with them or encourage them to be active. I could give so many examples of why this isn't a good place. One issue we had was that my loved one's toilet was broken for 30 days. A full 30 days. It was overflowing onto the bathroom floor and flooding it. Their solution was to lay towels down and leave them there, wet and soiled. There was no urgency on their end to get it fixed. I wouldn't recommend this place to anyone.

I am a property owner that live in close proximity to this care facility. The employee park there cars up and down the roads in front of peoples property access. To me I find that very inconsiderate. If I was to Intrust my elderly family member to a facility, it would be to a place that the staff had more considerations of others.

Make sure you do your homework, I would not recommend this community to others.

Staff is dressed completely unprofessional. Communication is horrible when asking simple questions youll get different answers or no one will know and phone calls go unanswered once your loved one is moved in and papers signed. Prices look reasonable when you sign but will raise their prices very quickly, turnover in staff and admin is very high. Very sad that I got pulled into this. Additional charges are never explained.

very unfriendly people