Carespring Health Care Management

DO NOT SEND YOUR LOVED ONE. It seems like a nice place, but they take your family in and you can't see them because of COVID guidelines, and you can't contact them. My aunt has been there less than 24 hours and we have had no contact. When we call, we're transferred around. My aunt isn't answering the room phone or her cell phone and NO ONE cares to tell us what's going on. We have no idea what's happening with her, and she has been unwell for weeks. If my aunt were in prison, I would expect this. But she's in a care facility that does not actually care. Note: This review form asked about cleanliness, friendliness, value, care services and activities. I cannot make a review on those factors as we have not been granted access to the facility or our loved one.

My mom was a patient for a few hours starting in the afternoon. At 5:45 AM the next morning she had a stroke and was taken by ambulance to St. Elizabeth. They never called to let me know. The hospital called me at 10:20 AM, almost 5 hours later. They said someone "tried" to contact me, so I checked for missed calls at home, work and on my cell. No calls from them. They did make sure her Medicare was charged for a full day. Needless to say, I will never recommend this facility. I am going to contact Medicare and let them know what happened and see if we can dispute the one-day charge.